Matthew Arnold - State Farm Insurance Agent

Reviews

• RS

  R Shimon

  3 days ago
  1.0
  Zero accuracy when switching homeowners policy. Actual owner (family trust) was never listed as an insured or additional insured. Took about 30 days and half a dozen emails for them to correct their error. I wouldn't let Matthew walk my dog across the street. RESPONSE TO INACCURATE REPLY BY MATTHEW ARNOLD Matthew calling me passive aggressive and unprofessional is inaccurate as are the erroneous facts in his response. He overlooked the real dates events occurred or performed erroneous math. Here is the timeline: (1) 10/17/2025 I email his assistant explaining the Family Trust's ownership of the $400k+ home which she acknowledges with a response on bundled rate. The owner of the home (Family Trust) still does not have proof of coverage as I type on 11/22/2025. My math indicates that is more than 18 days; (2) I email his assistant 10/22/2025 prior agent's quote showing the correct name of the actual owner of the home;. Again, more than 18 days (3) 10/23/2025 advised his assistant we want coverage effective 10/29/2025 and provide a copy of the Certificate of Trust acknowledged by response from assistant on 10/24/2025. Again, more than 18 days; (4) 11/03/2025 get actual Declarations page which omit the Trust as the owner and immediately call it to his assistant's attention via email. She replies assuring me the trust IS NAMED in the policy (it's not) - Matthew sends an email to the other Trustees who are not dealing directly with his office and excludes me for some reason; (5) 10/21/2025 I send Matthew an email asking questions about auto policy and Trust not being included on homeowner's as an additional insured since I've never received a response and he didn't follow-up with me. He asks how I want to proceed when it should be clear the Trust must be an insured or additional insured. I was assertive and asked if Matthew had Errors and Omissions coverage. Still haven't seen proof of that either. I was professional and will publish the entire email thread if necessary to rebut more inaccuracy by Matthew Arnold.
• ZH

  Zach Harder

  4 days ago
  5.0
  I've just recently moved to the Phoenix area and was looking for my first personal insurance policy. Terron Hunt quickly reached out from this office was was excellently cordial and personal. Terron helped me understand what I needed from insurance and helped me understand what it all meant. I felt incredibly cared for and am grateful to have people in my corner!
• SA

  salim abdullah

  Nov 17, 2025
  5.0
  Terron is the man, fast ,professional, and a multitasker.. brandy and Misty are great as well. Everyone I have worked with in this office is a sold 10. I hope they never raise my rates so I can be with them for a life time ;)
• BA

  Bradley Abbott

  Nov 10, 2025
  5.0
  Terron was an absolute pleasure to deal with. He helped me move my auto policy from another state, as well as set up a new renter’s policy. Super easy process, very reasonable rates, and great people to work with. Do not hesitate to go with these folks if you’re looking for insurance!
• AF

  Annette Frese

  Nov 7, 2025
  5.0
  I moved from Arizona to California and had Wawanessa Insurance for over 20 years, nothing great to say about them. Excellent service never any issues. I contacted Terron Hunt @ State Farm and I’m so happy that I did. He provided world class Service, Quick answers and the process was very smooth from start to finish. I would highly recommend his services to anyone

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