Certified by Matt Morris - State Farm Insurance Agent • Mar 01, 2026
Reviews
5.0
239 reviews
5 stars
236
4 stars1
3 stars1
2 stars0
1 star1
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and responsive nature of the staff, particularly highlighting agents like Zach, Matt, and Sharon.
Savings
Many reviews noted significant savings on insurance premiums, with several customers reporting reductions of hundreds of dollars per month.
Professionalism
The agents were frequently described as knowledgeable, professional, and attentive, making the insurance process smooth and stress-free.
Personal Relationships
Customers appreciated the personal touch and relationship-building aspect of the service, feeling valued and understood throughout their insurance journey.
PD
Pam Duncan
5 days ago
5.0
Zach is very personable, answers any and all questions as needed..Has offered his assistance at any time I need help
.I am very happy to have switched to State Farm
Pamala Duncan
HB
Henry Brown
5 days ago
5.0
Matt Townsend is the best! I am not sure why this pull up in my late husband's name, but my name is Lisa. Matt is extremely knowledgeable and helpful. He is consistent in following up with any calls and quotes.
He takes his time and it's because of him and his professionalism that I am now a member of state farm! He really takes his time to make sure that you really understand what you are getting and you have a clear detail understanding.
He also takes the time to make compassion and tells what your savings are. He is the best at what he does.
LV
LaFran Vaughn
Feb 5, 2026
5.0
Zach and Sharon are great. Zack called back on schedule and Sharon called to welcome me. Haven't had the chance to speak with anyone else yet.
AB
Aaron Bryant
Jan 30, 2026
5.0
I began working with Zach as a result of just walking into their office after grabbing lunch next door. Being my goofy self, I popped into the office simply to jokingly say “is Jake from State Farm here.” We all laughed, and talked a while. Zach asked me about my insurance situation at which time I let him know that my wife and I were actually in need of a quote.
Since we have been blessed to gain coverage through their company/ office and we couldn’t be happier. I can honestly say that I’ve never had or imagined having such a good experience acquiring insurance. I truly see the advantage to being able to walk into an office and develop a personal relationship with your insurance provider. Thank you, Zach and Matt, as well as the rest of the staff there For your help.
PF
Patricia Fields
Jan 22, 2026
5.0
My husband and I have been State Farm customers for over 30 years, and during that time we’ve worked with several different agents. What has remained consistent throughout the years is the outstanding service — especially from Sharon Ericson.
We first met Sharon when she worked with her dad, Don Fitz, at his agency. When Don decided to retire, Sharon transitioned to Matt Morris’s agency, and we were more than happy to move our policies with her. That decision has proven to be an excellent one.
The Matt Morris State Farm team has always been responsive, helpful, and proactive about keeping us informed on policy updates or changes. Anytime I have a question or need an update, I receive a quick acknowledgment followed by clear, thorough assistance. That level of service truly matters.
Sharon Ericson, along with the many other dedicated staff members at Matt Morris’s office, are knowledgeable, dependable, and genuinely invested in helping clients navigate car insurance, home insurance, and even life insurance options. It’s reassuring to work with people you trust — and that’s exactly what this agency provides.
We highly recommend Matt Morris State Farm and especially Sharon Ericson for anyone looking for reliable coverage and exceptional customer service.
Frequently Asked Questions About Matt Morris - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Matt Morris - State Farm Insurance Agent?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use at this State Farm office?
We accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to log in and view billing and payment details.
What can I do using the State Farm mobile app provided by Matt Morris?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more.
What are the office hours for Matt Morris - State Farm Insurance Agent?
The office is open Monday through Friday from 8:30 AM to 5:00 PM and closed on weekends and major holidays.
Is there free parking available when visiting this State Farm office?
Yes, there is free onsite parking available for customers.
Does the office provide wheelchair accessible entrances?
Yes, the office has a wheelchair accessible entrance to accommodate all customers.
What nearby places can I visit to grab a meal before or after my visit to Matt Morris - State Farm Insurance Agent?
You can visit Arkitchen, Cheesecake on Point bakery, or Certified Pies pizza restaurant nearby.
Are there any nearby places for beauty or personal care near the State Farm office?
Yes, Breezy Esthetics beauty salon and Hood's Barber Shop are nearby if you want to get some beauty or grooming services.
What local grocery or market options are near Matt Morris - State Farm?
You can visit the West Markham Farmers Market at Faith UMC for fresh fruits and vegetables, located close to the office.
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