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AR-8772234 We strive to be a talented group of highly motivated and passionate professionals working as a team to help all our customers manage the risk of everyday life, recover from the unexpected and realize their dreams. We focus on Auto Insurance, Home Insurance, Renter's Insurance, Life Insurance, and Business/Commercial Insurance throughout Fayetteville, AR area including Springdale, Rogers, and Bentonville, AR
Details
- Onsite servicesAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Alex Baldwin - State Farm Insurance Agent
2503 N Hiram Davis Dr, Fayetteville, AR
72703, United States
Hours
Reviews
4.9
683 reviews
5 stars
656
4 stars4
3 stars2
2 stars4
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff consistently received praise for their helpfulness, friendliness, and professionalism, with many customers highlighting specific agents like Ariel, Sheila, and Eleanor for their exceptional service.
Communication
While most reviews praised the team's communication skills, there were notable complaints about poor communication regarding policy issues and follow-ups, leading to frustration for some customers.
Knowledgeability
Customers frequently noted the agents' extensive knowledge about insurance policies and their ability to explain coverage options clearly.
Overall Satisfaction
The majority of reviews reflected high satisfaction with the agency's services, with many customers expressing loyalty and recommending the agency to others.
Claims Handling
There were mixed reviews regarding claims handling, with some customers expressing dissatisfaction over denied claims and perceived lack of support during the claims process.
- PJPeanut jazzy25#3 days ago5.0I highly recommend this Insurance company State Farm Alex Baldwin Office Farmington Arkansas Jack from State Farm Farmington Arkansas been so kind in helping me with an insurance claim. I am so appreciative.
- DTDiane Torti4 days ago5.0Conor was a huge help and very knowledgeable about the State Farm products and services. I was a passive cold call and he was able to secure my business and lower my rates offering better coverage. I highly recommend this agency!
- AUA Google UserNov 11, 20255.0Called Alex Baldwin with State Farm and spoke with Sheila Roberts for a dec page for our homeowner's insurance. She was helpful and cheerful. Found out she is a veteran in the business and she showed that with her customer service skills & expertise!
- JHJoseph HooperOct 30, 20255.0I am always pleasantly surprised at the level of customer service given to me by the Alex Baldwin team. Late in the day yesterday, I was in a pinch for a rental car issue for my 18 year old son. Jack Lester, at Alex Baldwin State Farm, told me he understood my concerns, what I would need, and that he would resolve the issues by the next morning which was an acceptable time frame. In fact, I received the email 15 minutes after I hung up the phone. I wish all the companies I do business with would show that they care like Jack did yesterday for me.
- NRNick ReedOct 29, 20255.0I’m the customer that always has something go wrong with my account, per usual something went wrong in the account here. I’m used to the run around so I was stressing dealing with them, lucky Teegan (did I spell that right?) answered the phone and gave me no run around, went right to problem solving! Gave me a clear answer, admitted the problem was on their end, apologized and righted the wrong in a 10 minute phone call. In an industry full of BSers, Teegan and this agency are a nice break from the norm! Highly recommend! 👍
Frequently Asked Questions About Alex Baldwin - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for an insurance quote online?
No, you can get a free insurance quote online without any payment.
What payment methods are accepted at Alex Baldwin - State Farm Insurance Agent?
They accept cash and most major credit cards including Visa, Mastercard, Discover, and American Express.
How can I access my billing and payment information online?
You can access your online billing and payment information by using the Digital Pay Payment Center with your User ID and password.
What services does the State Farm mobile app provide?
The app helps manage insurance and banking accounts, provides roadside assistance, allows you to file claims, and more.
What are the regular business hours for this agent?
The office is open Monday to Friday from 9:00 AM to 5:00 PM, and Saturdays from 9:00 AM to 12:00 PM. It is closed on Sundays and certain holidays.
Can I purchase a policy online from Alex Baldwin - State Farm Insurance Agent?
Usually, you can purchase a policy online at the end of the quote process; if not, contact your agent or Customer Care.
Is Alex Baldwin - State Farm Insurance Agent accessible for people with disabilities?
Yes, the location has wheelchair accessible seating and restrooms and offers onsite services.
What types of insurance products are offered?
They offer Auto, Life, Homeowners, Renters, Motorcycle, Property, Boat, Pet, and Business insurance.
What nearby legal services are available if I need personal injury or family law assistance?
Nearby, you can find Tim Snively Attorney at Law for personal injury law and Woods Snively Atwell Law Firm for family and divorce law.
Are there nearby financial advising or investment services close to the agency?
Yes, Freedom 5:One Ministries offers financial advising and investing services near the insurance agency.
What fitness or wellness centers are nearby for customers to visit before or after their insurance appointments?
Cryo Factor Wellness Center and Fayetteville Martial Arts are nearby gyms offering wellness and fitness services.