Jim Horne Insurance Agency ,Inc

Reviews

• EP

  Elizabeth Pugh

  Jan 29, 2026
  1.0
  Poor experience. I called to get some information on insurance and the lady who answered the phone was incredibly short, dismissive and rude. It was very obvious to me that she didn’t care for not only me as a potential customer but for her job as well. If you are looking for a warm, inviting and respectful company to work with unfortunately this one isn’t it.
• JC

  Jernardo Carter

  Dec 13, 2025
  5.0
  Great and professional service. Darryl did an outstanding job of finding the best options and helped me to save money. I highly recommend this company for your insurance needs. You definitely won’t be disappointed.
• EB

  Ethene Butler

  Jun 23, 2023
  5.0
  Very helpful when I need them. Always nice.
• SW

  Shelly Woolum

  Aug 6, 2020
  1.0
  I called to get a quote for a homeowner's insurance policy. The female with whom I was speaking was talking and asking questions very quickly. I finally interrupted to ask her name (Angela) since she was getting my personal information. She seemed to have little to no customer service skills. Angela interrupted me several times and seemed to be detached from the interaction. After we hung up the phone, I thought about the lack of professionalism and this is just getting a quote! I called back and spoke to a gentleman who didn't introduce himself either. I told him my name and to stop the quote based on the previous lack of customer service. He interrupted me and said to call back if I changed my mind then hung up on me. This is a customer based profession and this behavior is very unprofessional. If this is the way one responds during an initial call, what happens if there is a real problem? Needless to say, I won't be associating with their business.

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