AL-3000577284 Our mission is to meet the customer’s needs, and offer outstanding customer service in Alabama, Florida & Mississippi. We will do this by listening to our customers, and using our professional recommendations to help them plan for their future, and insure what is valuable to them to protect them in time of need. We will impact the community by making all of our customers feel like part of our family.
Details
Requires appointmentNot available
Online appointmentsAvailable
Onsite servicesAvailable
Wheelchair accessible entranceAvailable
Wheelchair accessible restroomAvailable
Wheelchair accessible seatingAvailable
Location
Certified by Katie Riley - State Farm Insurance Agent • Apr 05, 2026
Certified by Katie Riley - State Farm Insurance Agent • Apr 05, 2026
Monday8:30 AM - 4:30 PM
Tuesday8:30 AM - 4:30 PM
Wednesday8:30 AM - 4:30 PM
Thursday8:30 AM - 4:30 PM
Friday8:30 AM - 4:30 PM
SaturdayClosed
SundayClosed
5/25/20268:30 AM - 4:30 PM
7/3/20268:30 AM - 4:30 PM
9/7/20268:30 AM - 4:30 PM
11/26/20268:30 AM - 4:30 PM
12/25/20268:30 AM - 4:30 PM
1/1/20278:30 AM - 4:30 PM
Reviews
4.9
110 reviews
5 stars
108
4 stars0
3 stars0
2 stars0
1 star
2
JJ
Janelle Jones
1 day ago
5.0
Katie Riley Agency is the best! Megan Schaffer may be new to the insurance arena, but she is very attentive, professional and pays attention to detail. If you need insurance arena, give her a call, you won’t be disappointed!
JW
Jakayla Whitfield
Apr 2, 2026
5.0
Everyone here is amazing especially Jami! She has helped me with multiple policies including car, jewelry, and life insurance. They are also very swift with handling anything towards your policies. I have been with them for a few years and customer service is always a 10/10, and I have recommended them to several of friends/family!!!!!
MA
Michelle Appler
Mar 30, 2026
5.0
Jami at State Farm is amazing! She helped us bundle and save so much money and was incredibly helpful throughout the whole process. We really appreciate everything you do and will be State Farm clients for life!
CR
Chuck Riley
Mar 23, 2026
5.0
Katie Riley State Farm Agency had provided us with incredible customer service. Katie and her team work recently to reduce Auto coverage cost as we transition from and old car to a new SUV.
They reviewed several options and suggested coverage that meet our needs and reduced costs at same time.
Thanks Katie for all you do for us!
GF
Gardner Family
Mar 14, 2026
5.0
I had a fantastic experience working with Megan Schaffer a State Farm agent. From the very beginning, she was professional, knowledgeable, and genuinely focused on helping me find the best coverage for my needs. She took the time to explain all of my options clearly and answered every question I had with patience and honesty.
What really stood out was the level of customer service. Anytime I needed assistance or had a question she responded quickly and made the process simple and stress-free. It’s reassuring to know I have an agent who truly cares about their clients and goes above and beyond to help.
I highly recommend this State Farm office to anyone looking for reliable insurance and outstanding service. Five stars all the way!
Frequently Asked Questions About Katie Riley - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
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