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About
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We help you insure for today and build for tomorrow. AK-100108313
Details
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
Matthew Raymond - State Farm Insurance Agent
1600 Indiana Ave, Fairbanks, AK
99709, United States
Hours
Reviews
5.0
344 reviews
5 stars
336
4 stars5
3 stars1
2 stars0
1 star2
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, knowledgeable, and professional service provided by the staff, highlighting their responsiveness and willingness to help.
Expertise
Many reviews noted the team's extensive knowledge and ability to explain insurance options clearly, helping clients make informed decisions.
Community Engagement
Matt Raymond and his team are recognized for their active involvement in the Fairbanks community, which enhances their reputation among clients.
Overall Experience
The majority of customers reported a positive experience, often recommending the agency for its exceptional service and support.
- ZSZac Sprecher5 days ago5.0Willy is awesome and answered all my questions.
- SBShaunae Bouaseng6 days ago5.0Ryan, Kamilah & staff are amazing, kind and always willing to help.
- HSHarold S.Jan 5, 20265.0I know this sounds weird but I had a really great experience at Matthew Raymond State Farm. š I had an account review scheduled with Casey M. and he was very friendly and super thorough; I left feeling really good and confident about a category that letās be honest, we all dread. Thanks Casey for taking the time to answer all of my coverage questions!
- DWDavid WooDec 15, 20255.0Friendly and helpful with competitive pricing
- AHAnna HaleDec 11, 20255.0Great knowledgeable customer service.
Frequently Asked Questions About Matthew Raymond - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I canāt log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online with Matthew Raymond - State Farm Insurance Agent?
No, you do not have to pay for a quote online. Free quotes are offered.
What payment methods are accepted at Matthew Raymond - State Farm Insurance Agent?
They accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
How can I access my billing and payment information online?
Use the Digital Pay Payment Center link, enter your User ID and password, and you will be directed to your billing and payment info.
Who should I contact if I have questions about billing or payments?
Contact your agent whose phone number and email are provided on the details page of your bill.
What services does the mobile app offer for managing insurance?
The mobile app allows you to manage insurance and banking accounts, get roadside assistance, file claims, and more.
What does Emergency Roadside Service cover?
It covers towing to nearest repair facility, delivery of gas, oil, battery, tires, one hour of locksmith services, and mechanical labor for select services.
What are the office hours for Matthew Raymond - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Can I save an online quote to finish later?
Yes, saving a quote sends you an email with a link to resume the application later.
What nearby places can I visit before or after my appointment at Matthew Raymond - State Farm Insurance Agent?
You can visit the nearby Oasis Restaurant and Lounge or Wolf Run for dining, or explore the World Ice Art Championship & Ice Park for entertainment.
How can nearby healthcare providers like Wentz Orthodontics or Bast Dental Clinic assist customers in the area?
Customers can coordinate health appointments with Wentz Orthodontics or Bast Dental Clinic when visiting the area, making it convenient to handle insurance matters and medical visits in one trip.
Are there nearby financial services or ATMs customers might find helpful?
Yes, Wells Fargo ATM is close by for cash access and other financial service needs.