Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance Service
AK-6816 We are committed to our customers. While we do strive to grow, our business model centers around customer retention. YOU are our focus. Our mission can be described as two-fold. 1. To make sure you are protected and have money on the day you need it the most when things go wrong. And we don't care the source of those funds. Whether it be a group benefit at work, or a State Farm product our goal is simply to make sure those funds are available when the need arises. 2. Provide knowledge and products to help our customers and their families in order for things to go right. If our customers give us an hour or two annually, we will worry about their insurance for them the rest of the year.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
Troy Sayer - State Farm Insurance Agent
11823 Old Glenn Highway, Eagle River, AK
99577, United States
Hours
Reviews
4.9
173 reviews
5 stars
163
4 stars
7
3 stars2
2 stars0
1 star1
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of Emily, Jurnee, and Carson for their exceptional service.
Communication
The team is noted for their clear and timely communication, ensuring that customers feel informed and supported throughout their insurance processes.
Professionalism
Reviews highlight the professionalism of the staff, with agents being described as courteous, thorough, and dedicated to meeting customer needs.
Problem Resolution
Customers appreciated the quick and effective resolution of issues, with many noting that their concerns were addressed promptly and satisfactorily.
Overall Experience
The overall sentiment is highly positive, with many customers expressing satisfaction and recommending the agency to others for their insurance needs.
- NBNancy Boxler3 days ago5.0I have nothing but good things to say about this office. They are organized and are always ready help. They always go the extra mile. Today I reviewed all my policies with Aime. She is an outstanding communicator and really looks out for her clients. I feel very lucky to have her in my corner. Thank you Aime!
- MAMelissa AhernNov 14, 20255.0I cannot say enough good things about Jurnee at the Eagle River location. She took the time to go through every line of my policies with me over the phone to ensure I had the right coverage at the best possible price. She is incredibly knowledgeable, patient, and genuinely cares about her clients. Let’s be honest — needing insurance usually means you’re dealing with something stressful — but Jurnee makes the entire process feel manageable. She gives you confidence that the choices you make ahead of time are the right ones. Highly recommend!
- MTmindy TomazevicNov 6, 20255.0Jurnee was so helpful as my husband I tried to navigate the jungle of Medicare Supplemental insurance. She was informed, professional and very pleasant. She followed through with everything she told us she would check and answered all our questions. We were very happy with our experience and would highly recommend her to others. Thank you.
- LJlarry johnsonOct 31, 20255.0I dealt with someone in the office named Ashley. She was very helpful and I think she has solved all my problems. Great people to deal with I would recommend to anyone.
- LGLee GahmOct 29, 20255.0Jurnee was awesome to work with as we explored our options for Medicare supplements. She provided information in a very timely manner and addressed our questions in a clear manner. She then helped my husband and I review all our State Farm policies to make sure that they meant our current needs. We recommended her to our friends and they were also impressed with her. But the best part was she provided us with chocolate during our meeting and laughed at our silly jokes! Thanks Jurnee - you’re awesome!
Frequently Asked Questions About Troy Sayer - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Is there a cost associated with getting an insurance quote online from Troy Sayer - State Farm Insurance Agent?
No, you can get a quote online for free at Troy Sayer - State Farm Insurance Agent.
Who should I contact if I have questions about billing or payments at Troy Sayer - State Farm?
You should contact your agent using the phone number or email found on your bill's details page for any billing or payment questions.
What features does the State Farm mobile app offer?
The State Farm mobile app allows you to manage your insurance and banking accounts, get roadside assistance, file claims, and more.
What services are covered under Emergency Roadside Service?
Emergency Roadside Service includes towing to the nearest repair facility, delivery of gas, oil, battery, or tires, one hour of locksmith services, and one hour of mechanical labor for select services.
Can I purchase a State Farm insurance policy online at Troy Sayer's office?
Typically, policies can be purchased online at the end of the quote process. If online purchase is unavailable, please contact your selected agent or Customer Care.
What are the office hours for Troy Sayer - State Farm Insurance Agent?
The office is open Monday to Friday from 9:00 AM to 5:30 PM and closed on Saturdays and Sundays.
Which payment methods are accepted at Troy Sayer - State Farm Insurance Agent?
They accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
Can I interact with any nearby businesses to complement my visit to Troy Sayer - State Farm Insurance Agent?
Yes, nearby you can visit Sunsation Eagle River for beauty and tanning services, enjoy a meal at 431 Glacier River burger restaurant, or shop at Eagle River International Marketplace before or after your insurance appointment.
Are there health-related services near Troy Sayer - State Farm Insurance Agent?
Yes, Alaska Healing Journey pharmacy and Altruist Massage Therapy spa and physical therapy are nearby and accessible if you need health services during your visit.
What options are available nearby for real estate assistance along with Troy Sayer's insurance services?
Nearby you can find Northern Edge Real Estate and Alyeska Title Guaranty Agency which offer real estate and title services, complementing your insurance needs.