Business Details
About
Insurance AgencyAuto Insurance Agency
AMA Insurance understands the coverage Albertans need, because we live here too. Our 10310 G.A. MacDonald (39A) Ave NW centre is in Edmonton, AB. We offer insurance policies for the things you care about, your home, vehicle, business, pets, health and more. Stop in to see us or use our online tools to book an appointment with a local insurance advisor, access your insurance policies 24/7, or get a quote in under 5 minutes. AMA Insurance has supported Albertans for over 50 years and we currently serve over 112,000 policyholders who trust us to help protect what matters most.
Details
- Online appointmentsAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.5
215 reviews
5 stars
95
4 stars
37
3 stars
12
2 stars
15
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely long wait times on hold, with some customers reporting waits of over 2 hours, leading to frustration and dissatisfaction.
Staff Performance
While some customers praised individual staff members for their helpfulness and professionalism, many others reported poor service and lack of assistance from staff.
Insurance Pricing
Customers frequently mentioned high insurance premiums and dissatisfaction with the value received for the cost, with some stating they found better rates elsewhere.
Claims Process
Several reviews expressed disappointment with the claims process, citing difficulties and delays in getting claims handled effectively.
- MMManchuriaAZNov 29, 20251.0The service was absolutely terrible. I got my car insurance here a few months ago, and when I asked about the difference between commercial and private vehicles, they didn't explain it clearly to me, which forced me to give up my business and face unemployment. My catalytic converter was stolen a few months ago, and their claims service was awful. I still have to pay $250 to the repair shop. Yes, that's right, even if you pay premiums as high as your rent every month, they still won't fully cover it. Haha, that catalytic converter might not even be worth $250. The police are doing nothing, the criminals are still at large, and the expensive insurance premiums and repair costs have to be borne by law-abiding and hardworking people. When you change your insurance plan, they charge you exorbitant fees again, and you have to pay back the previous premiums. I changed to snow tires but didn't get any discount. The insurance agent named Iris Lee couldn't even explain the difference between the different uses of different vehicles. I don't know why they assigned me a Cantonese-speaking customer service representative, as if they think all Asians speak Cantonese. There are many kinds of Asians, and we people from North Asia and Central Asia don't speak Cantonese. Their insurance agents shirk responsibility, always getting you to sign documents without explaining the risks and benefits, and constantly charging exorbitant fees that mean you're footing the bill for the mistakes of their team. Every time you come to process an insurance claim, you're made to wait in line for three hours. My monthly premiums are now equivalent to my rent, yet I receive such terrible service, and they still find ways to squeeze money out of me. These insurance companies are extreme capitalism; thanks to them, the cost of living in Alberta is rising daily, with more and more people unemployed and forced to rely on food banks. I regret buying a car; I would have been better off putting the money in my ARC card than handing it over to these hypocrites.
- SSsonesoulNov 6, 20255.0Staff is quick, friendly and helpful!
- AIAlberta InspectorNov 5, 20251.0EXTREMELY BAD customer service. I tried to call AMA for a quote for a new policy on my Edmonton home but, was on HOLD for over 12 minutes without anyone actually answering the phone. I was forced to listen to the incredibly annoying recording which apologized constantly for their incompetence and the long Hold times!!! I WOULD NOT recommend dealing with AMA insurance.
- GSGurinder SinghOct 29, 20251.0I am a new user and was looking forward to get a auto insurance. I have been trying since yesterday to get in touch with any agent . Waited for 2 hours yesterday over call but nobody attended , waited today for almost 3 hours but nothing. At least there should be some other way out like email or something else to reach you guys out. Such a big brand should have a little better services. Thanks and regards gurinder
- PPprathyush pramodOct 27, 20255.0I was impressed by how smoothly everything was handled from the beginning. Ms. Gayatri Yadav managed the front desk with exceptional grace and efficiency, making check-in effortless after my long journey. The lobby, lounge, and corridors reflect a refined sense of style. My room was spacious, well-maintained, and offered great comfort. The entire team was polite and attentive. A truly refreshing experience that I would love to repeat.
Frequently Asked Questions About AMA Insurance
What types of insurance does AMA Insurance offer?
AMA Insurance provides policies for your home, vehicle, business, pets, health, and more tailored for Albertans.
Where is the AMA Insurance centre located in Edmonton?
The AMA Insurance centre is located at 10310 G.A. MacDonald (39A) Ave NW, Edmonton, AB, T6J 6R7, Canada.
What are the opening hours for AMA Insurance in Edmonton?
AMA Insurance is open Monday to Friday from 9:00 AM to 6:00 PM, Saturdays from 9:00 AM to 5:00 PM, and closed on Sundays and certain holidays.
Can I book an appointment online with AMA Insurance?
Yes, AMA Insurance offers online appointment booking with local insurance advisors.
Is there wheelchair accessible parking available at AMA Insurance?
Yes, AMA Insurance provides wheelchair accessible parking for customers.
What is the best way to contact AMA Insurance?
You can reach AMA Insurance by phone at +1 780-851-5727 or the alternate number +1 800-615-5897.
Are there any other AMA-related services located near AMA Insurance?
Yes, nearby services include AMA Driving School, AMA Travel, Alberta Motor Association, and AMA - Alberta Motor Association registry office, all conveniently located close by.
What dining options are available near AMA Insurance?
Nearby dining options include Olive Garden (Italian), New Gurkha Indian Restaurant & Bar, Montana's Cookhouse and Montana's BBQ & Bar for barbecue and steakhouse meals, as well as 80 Flavours ice cream shop.
Are there accommodations near AMA Insurance for visitors?
Yes, visitors can find nearby accommodations such as Economy Inn, Derrick Motel, and Grand Lake Front Resort Club.
How can nearby amenities like Western Union and Walmart Canada benefit AMA Insurance customers?
Customers can conveniently access financial services like Western Union for currency exchange and shopping needs at Walmart Canada before or after visiting AMA Insurance.