Business Details
About
Insurance AgencyAuto Insurance Agency
AMA Insurance understands the coverage Albertans need, because we live here too. Our 10310 G.A. MacDonald (39A) Ave NW centre is in Edmonton, AB. We offer insurance policies for the things you care about, your home, vehicle, business, pets, health and more. Stop in to see us or use our online tools to book an appointment with a local insurance advisor, access your insurance policies 24/7, or get a quote in under 5 minutes. AMA Insurance has supported Albertans for over 50 years and we currently serve over 112,000 policyholders who trust us to help protect what matters most.
Details
- Online appointmentsAvailable
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.5
213 reviews
5 stars
93
4 stars
37
3 stars
12
2 stars
15
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous customers reported extremely long wait times on hold, with some waiting over 3 hours without being attended to, leading to frustration and dissatisfaction.
Staff Performance
While some reviews praised individual staff members for their helpfulness and professionalism, many others criticized the overall service as slow and unresponsive.
Insurance Pricing
Customers expressed concerns about high insurance rates compared to competitors, with several stating they found significantly lower quotes elsewhere.
Operational Efficiency
There were complaints about the lack of staff during busy hours, leading to long lines and delays in service, indicating a need for better resource management.
Mixed Experiences
While some customers had positive experiences with specific agents, the overall sentiment reflected a decline in service quality and customer satisfaction.
- SSsonesoulNov 6, 20255.0Staff is quick, friendly and helpful!
- AIAlberta InspectorNov 5, 20251.0EXTREMELY BAD customer service. I tried to call AMA for a quote for a new policy on my Edmonton home but, was on HOLD for over 12 minutes without anyone actually answering the phone. I was forced to listen to the incredibly annoying recording which apologized constantly for their incompetence and the long Hold times!!! I WOULD NOT recommend dealing with AMA insurance.
- GSGurinder SinghOct 29, 20251.0I am a new user and was looking forward to get a auto insurance. I have been trying since yesterday to get in touch with any agent . Waited for 2 hours yesterday over call but nobody attended , waited today for almost 3 hours but nothing. At least there should be some other way out like email or something else to reach you guys out. Such a big brand should have a little better services. Thanks and regards gurinder
- PPprathyush pramodOct 27, 20255.0I was impressed by how smoothly everything was handled from the beginning. Ms. Gayatri Yadav managed the front desk with exceptional grace and efficiency, making check-in effortless after my long journey. The lobby, lounge, and corridors reflect a refined sense of style. My room was spacious, well-maintained, and offered great comfort. The entire team was polite and attentive. A truly refreshing experience that I would love to repeat.
- AWabdul waheedOct 18, 20252.0I’m really concerned about the current state of AMA’s phone service. It takes hours to reach a phone agent, and in-person appointments take weeks to schedule. It’s disappointing to see service levels decline while costs to clients continue to rise. I hope AMA focuses on improving customer experience and service accessibility rather than simply increasing charges — it’s becoming difficult to justify the value for the price being paid.
Frequently Asked Questions About AMA Insurance
What types of insurance does AMA Insurance offer?
AMA Insurance provides policies for your home, vehicle, business, pets, health, and more tailored for Albertans.
Where is the AMA Insurance centre located in Edmonton?
The AMA Insurance centre is located at 10310 G.A. MacDonald (39A) Ave NW, Edmonton, AB, T6J 6R7, Canada.
What are the opening hours for AMA Insurance in Edmonton?
AMA Insurance is open Monday to Friday from 9:00 AM to 6:00 PM, Saturdays from 9:00 AM to 5:00 PM, and closed on Sundays and certain holidays.
Can I book an appointment online with AMA Insurance?
Yes, AMA Insurance offers online appointment booking with local insurance advisors.
Is there wheelchair accessible parking available at AMA Insurance?
Yes, AMA Insurance provides wheelchair accessible parking for customers.
What is the best way to contact AMA Insurance?
You can reach AMA Insurance by phone at +1 780-851-5727 or the alternate number +1 800-615-5897.
Are there any other AMA-related services located near AMA Insurance?
Yes, nearby services include AMA Driving School, AMA Travel, Alberta Motor Association, and AMA - Alberta Motor Association registry office, all conveniently located close by.
What dining options are available near AMA Insurance?
Nearby dining options include Olive Garden (Italian), New Gurkha Indian Restaurant & Bar, Montana's Cookhouse and Montana's BBQ & Bar for barbecue and steakhouse meals, as well as 80 Flavours ice cream shop.
Are there accommodations near AMA Insurance for visitors?
Yes, visitors can find nearby accommodations such as Economy Inn, Derrick Motel, and Grand Lake Front Resort Club.
How can nearby amenities like Western Union and Walmart Canada benefit AMA Insurance customers?
Customers can conveniently access financial services like Western Union for currency exchange and shopping needs at Walmart Canada before or after visiting AMA Insurance.