AMA Insurance

Reviews

• HP

  Heorhii Padalko

  Jan 31, 2026
  1.0
  It's beyond humiliating to have to deal with this company. My emails are ignored, one after another. The hotlines do not work, as I've been trying to reach an agent through them for days at a time, after 8 minutes on the line - it just hangs up and i never end up speaking to anybody on the phone. The only way to talk to any representative is through coming in personally to this place, which is unfruitful to say the least. Agents seem like robots, quick to cite "We're experiencing unprecedented demand for AMA Insurance due to government auto reforms, prompting many Albertans to shop for coverage." - while doing nothing to aid the problem. My first insurance payment was deducted on the second of January, not on the first as agreed before, another bill was paid automatically on the first, which set my bank account balance barely below the sum i needed to pay the insurance. They cancelled it immediately, no second chance to pay, i could've payed the very same day, since i had money on my other bank account. Again, they ignored my emails, my phone calls, my attempts to reach customer service, and upon coming to the place itself i was offered a new policy, which is 60$ per month more expensive than my last, for no apparent reason, they promised me, that there would be a review stage, after which I'd be able to pay for the first two months and my insurance would go on seamlessly, as the old one would end on the 30th, and the new one would start on the 31st. I haven't recieved a call yet. it's 31st. I cannot drive my car now, and i have to get to work by taking three buses which takes up nearly two hours. I haven't any approximate idea, whether they're going to call me today, the next day, in a week, in a month or absolutely never. Therefore i am left unable to drive, unable to get any meaningful response from customer service, nor the agents, unable to get any concrete response as to the date i can get my new policy, and absolutely bewildered at the fact they've immediately cancelled my policy, even though i could've easily paid the very same day if i was given a chance to, not only that, but i found out about the policy being cancelled only through discovering a letter in my mail. Not emails, not a call, not any sort of other kind of communication, a letter. Adding insult to injury was the fact they've raised the quote by 60$ a month for no reason.

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