AMA Insurance

Reviews

• KH

  Khixxarkk Hayat

  Feb 3, 2026
  1.0
  Just waste of time talk to them .. they don’t care
• CV

  Concepcion Ching Vitug

  Dec 9, 2025
  5.0
  Get what I want explained to me well.
• JM

  James Meaney

  Nov 9, 2025
  1.0
  First. I need to be clear that this place has friendly staff. This has nothing to do with the people that work there. This one star is to do with the overall company and inability to serve their customers. With the changing landscape of the insurance industry and a few players leaving the province, AMA is struggling with customer service. I assume the business volume has increased dramatically but I don’t know if the staffing and people are being expanded to keep up (my guess is no) I think it’s reasonable that when I have insurance through a company and when I pay a fee to be a member it’s fair to think whether I call or show up for a walk in appt, the wait time isn’t 3 hours regardless of the channel. Even when I try to book an appt everyone is booked 2-3 weeks out. How the heck am I supposed to get my needs met when I simply can’t find anyone to talk to? More infuriating, is how the branches are setup. Folks at the front desk cannot book you an appt with an insurance advisor. People that work 10 feet away from them. You have to go online. Simply a joke and a terrible customer experience. To top it off, you can’t make appts on saturdays so good luck getting something if you work full time during the week. It seems that AMA is simply getting more money from the additional insurance customers but unable to staff to properly meet demand. The balance isn’t there. I’ve been with AMA since I was 16. I’m 41 now. Looks like this week I’ll be switching over to Cooperators this week. At least i can talk to someone easily and without waiting. Hopefully AMA can get to the place it once was. It wasn’t always this way
• AA

  Arman

  Nov 3, 2025
  1.0
  I wanted to purchase car insurance and I called on their number and was on hold for more than an hour for three days continuously. They never answer and when I went to book an appointment all of them were already booked. Worst customer service ever
• ES

  Evgenii Sokolov

  Oct 1, 2025
  5.0
  I chose an insurance policy with AMA over another company's quote with a similar pricing after experiencing some of the best customer service with Onai A. I felt that she genuinely cared about my concerns and helped to alleviate them, providing clarifications. Greatly appreciate her doing a great job and leaving an awesome impression about AMA Insurance!

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