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Find everything you need for home upgrades at Lowe’s in Wheeling, WV, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,591 reviews
5 stars
754
4 stars
410
3 stars
197
2 stars
71
1 star
159
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some employees being helpful while others are reported as rude or unprofessional.
Staff Availability
Many customers expressed difficulty in finding staff to assist them, leading to frustration during their shopping experience.
Product Availability
Customers noted issues with stock levels, with some items frequently out of stock, impacting their ability to complete purchases.
Delivery Issues
Numerous complaints were made regarding delivery services, including no-shows and poor handling of products during delivery.
Store Cleanliness
The store was generally reported as clean and organized, contributing positively to the shopping experience.
- TTThomasDec 23, 20251.0I went last friday (12/21/24) and realized very quickly that there was a notable lack of employees, and huge missing spots of merchandise, usually this is a bad sign for a store so I asked an employee, and to not throw them under the bus was told semi-privately that the management has been axing or elsewise firing anyone they can find an excuse for, which likely explains why everyone who was left (except the cashier I spoke too) seemed very quiet and avoidant. They even said they saw one of the managers (a bald one) taking pictures of employees while they were working, to quote: "so they can justify firing you before hours are cut" freaky if true. Probably not a good place to shop right now but i'll try again in a year or two. edit: i've been told they're also 'buying' good reviews so be wary of the silent 4-5 stars, and go to Menards. Edit 2: they're actually bot-ing them, and if you call the number they pretend they have no idea what you're talking about
- VBVALERIE BROWNDec 16, 20251.0Went today, Dec 16, very unfriendly staff. First person never said a word to me. Got what I asked for and walked away. Next lady helped me with self check out and said "It s my break" and walked away. Last person finished my check out by printing my receipt and grunted at me. Thanks Lowe s staff.
- SHShannon HolmesDec 14, 20255.0Always get what I need and the staff is always helpful.
- JMJim Morris\Dec 7, 20251.0I purchased a door only a day or two earlier and needed to exchange it for a different color. I completely understood that without a receipt or phone number, a standard return wasn’t possible. However, when I called the Wheeling store for guidance, the customer service representative I spoke with was short, dismissive, and offered no real help or explanation. To double-check, I called the St. Clairsville Lowe’s the next day, and the difference in service was night and day. The associate there was patient, kind, and explained that with the item number, they could usually look up the purchase and issue in-store credit if it appeared in their system. She advised me to contact Wheeling again since that was where I originally purchased the door. Unfortunately, I reached the same Wheeling associate as before, and once again was met with attitude, curt responses, and no willingness to look further into the situation. She claimed she had “no idea” what the other store was referring to and simply shut the conversation down. The contrast between the two stores made the lack of care and customer service at Wheeling even clearer. I wasn’t asking for cash back, just to exchange the door so I could purchase the correct one from the same store. Lowe’s Wheeling made it very clear that customer experience is not a priority there.
- APAdam PendletonNov 16, 20255.0;)
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Wheeling, WV?
You can find quality hardware products, paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, gardening equipment, bathroom storage, and more at Lowe's Home Improvement in Wheeling, WV.
What are the store hours for Lowe's Home Improvement in Wheeling?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with holiday hours varying on specific dates.
Does Lowe's Home Improvement offer delivery and pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa cards.
What installation services are available at Lowe's Home Improvement in Wheeling?
Lowe's offers various installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, dishwashers, doors, garage doors, garbage disposals, generators, gutters, hardwood floors, HVAC, lighting, playsets, water heaters, shutters, siding, sinks, smart home devices, tile flooring, toilets, vanities, vinyl flooring, washers & dryers, water filters, windows, roofing, fences, and flooring installation.
Are there any nearby places where I can get propane exchange near Lowe's in Wheeling?
Yes, Blue Rhino Propane Exchange is a nearby place where you can get propane exchange when visiting Lowe's in Wheeling.
What automotive services are available near Lowe's Home Improvement in Wheeling?
Nearby automotive services include NAPA Auto Parts for supplies, Schmidt Brothers Tire and Service Center and American Tire for tire and automotive repair, as well as Fleet Service Co for truck repair and auto body services.
Are there places to rent trucks near Lowe's in Wheeling for transporting large items?
Yes, Budget Truck Rental is located nearby, offering truck rental services convenient for transporting large purchases from Lowe's.
Can I find food options nearby when visiting Lowe's Home Improvement in Wheeling?
Yes, there are several nearby dining options including Dairy Queen for fast food and ice cream, Bridgelin Chinese Restaurant offering Chinese and buffet-style meals, and Schmidt Brothers Deli & Carryout for deli items and convenience foods.