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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Vienna, WV, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,215 reviews
5 stars
650
4 stars
302
3 stars
115
2 stars
42
1 star
106
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and knowledgeable, many customers report poor service and difficulty finding assistance.
Store Conditions
Several reviews mention cleanliness and organization, but there are complaints about the temperature in the greenhouse and the state of the bathrooms.
Product Availability
Customers appreciate the variety of products available, but there are frequent issues with stock levels and discrepancies between online listings and in-store availability.
Management Issues
Multiple reviews highlight dissatisfaction with management and overall store operations, leading to a loss of customer trust and loyalty.
- MKMorgan KolbeDec 15, 20252.0Normally have good experiences there. That’s why I’m giving it a 2 star instead of 1. It’s a cold day. Their green house was maybe 40 degrees. You could tell it had dropped lower due to many of the plants being frozen. I snagged a couple and asked an employee about a discount of damaged ones (figured I could save them with extra care and cutting the bad off). She said unless marked, they are full price. She also mentioned that they wouldn’t have cold damage due to being in green house. I explained that for tropical plants they will die if it’s below 55 constantly. I realized that it was going to be a fight so I backed off. I found her extremely rude, but it could have been my mood. I put them back. I’m not paying full price for a plant that’s in distress. Lowe’s if you going to have plants either discount the frozen ones or heat your green house to an appropriate temperature. I’ll wait until summer to see if it’s worth making it a constant stop again. Lost my business for a while.
- RURicky UseltonDec 12, 20251.0I drove an hour to this store to get an item they said they have in stock. They did have one of these items but it was display only. Had i purchased this item through the app and drove to pick it up i'd have wasted more than my time and gas, they'd have taken my money too. Asked to speak with a manger, when she finally stepped away from her cell phone her best response was "so.... call corporate" Lowes Vienna, your staff is trash
- BBbigchew2Dec 9, 20255.0You can find anything needed for a home improvements.
- BCBill CopelandDec 3, 20255.0My wife and I were searching for a new refrigerator, stove and microwave and Katy in appliances done an awesome job. Since these items are something that you do not buy frequently and are expensive we had lots of questions. Katy was very patient with us and at no time did she push our decision. We are very happy with our purchase. Great job Katy!
- PDPreston DabbsOct 27, 20255.0Jason was very friendly and knowledgeable.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Vienna, WV?
Lowe's offers appliances, bathroom supplies, building materials, electrical items, flooring, garden tools, hardware, kitchen items, lighting, lumber, paint, patio furniture, plumbing supplies, tools, and more.
What are the store hours for Lowe's in Vienna, WV?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with adjusted hours on holidays.
Does Lowe's Home Improvement offer installation services?
Yes, Lowe's provides installation services for appliances, flooring, cabinetry, lighting, HVAC, roofing, and many other home improvement needs.
Can I pick up my online order in-store at Lowe's Vienna?
Yes, you can choose in-store pickup for online orders and will be notified by email when your order is ready for pickup.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days with proof of purchase. Returns can be initiated online for online orders or at the customer service desk for in-store purchases.
Which brands are available at Lowe's Home Improvement?
Lowe's carries brands like GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Bosch, Kohler, Kobalt, Weber, and many more trusted brands.
How can the nearby Minute Key help me when visiting Lowe's?
Minute Key offers key duplication services, so if you need to get spare keys while shopping at Lowe's, it's conveniently located nearby for quick access.
Are there dining options near Lowe's Home Improvement in Vienna, WV?
Yes, Arby's is located nearby, providing a convenient option for a quick meal before or after your visit to Lowe's.
What other services are near Lowe's Home Improvement that I might find useful?
Nearby you can find Peoples Bank for financial needs, MedExpress Urgent Care for health services, and 7-Eleven for convenience shopping and gas.