Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Vienna, WV Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,210 reviews
5 stars
647
4 stars
301
3 stars
116
2 stars
41
1 star
105
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for their helpfulness, while others are criticized for being unavailable or unknowledgeable.
Product Availability
Customers appreciate the variety of products available, but there are complaints about items being out of stock or mislisted online.
Store Cleanliness
The store is generally noted for being clean and organized, although some customers reported issues with the condition of specific areas.
Checkout Experience
Many customers expressed frustration with the lack of staffed checkout options, preferring manned registers over self-checkout.
Management Issues
Several reviews mention poor management and operational issues, leading to dissatisfaction among customers.
- JSJohn SumbaughOct 30, 20255.0Normal Lowe's
- PDPreston DabbsOct 27, 20255.0Jason was very friendly and knowledgeable.
- ACAmber CaytonOct 13, 20255.0Amazing experience! We just moved here from crazy busy Florida and it was such a relief to receive actual great customer service! Dale offered to help me as I was looking for a specific tool box. He found the inventory in back stock and radioed for help retrieving it! I would have been brushed off so fast at our local Lowe’s in Florida! We will be back to this Lowe’s for any home improvement needs we have! Thank you Dale and the team!
- BBBoTsOct 12, 20255.0I'm a sucker for hunting for reduced yellow tagged items and leaving with a a bunch of things I don't need
- PWP WashingtonSep 21, 20255.0Great place to shop for your home
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Vienna, WV?
Lowe's offers appliances, bathroom supplies, building materials, electrical items, flooring, garden tools, hardware, kitchen items, lighting, lumber, paint, patio furniture, plumbing supplies, tools, and more.
What are the store hours for Lowe's in Vienna, WV?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with adjusted hours on holidays.
Does Lowe's Home Improvement offer installation services?
Yes, Lowe's provides installation services for appliances, flooring, cabinetry, lighting, HVAC, roofing, and many other home improvement needs.
Can I pick up my online order in-store at Lowe's Vienna?
Yes, you can choose in-store pickup for online orders and will be notified by email when your order is ready for pickup.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days with proof of purchase. Returns can be initiated online for online orders or at the customer service desk for in-store purchases.
Which brands are available at Lowe's Home Improvement?
Lowe's carries brands like GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Bosch, Kohler, Kobalt, Weber, and many more trusted brands.
How can the nearby Minute Key help me when visiting Lowe's?
Minute Key offers key duplication services, so if you need to get spare keys while shopping at Lowe's, it's conveniently located nearby for quick access.
Are there dining options near Lowe's Home Improvement in Vienna, WV?
Yes, Arby's is located nearby, providing a convenient option for a quick meal before or after your visit to Lowe's.
What other services are near Lowe's Home Improvement that I might find useful?
Nearby you can find Peoples Bank for financial needs, MedExpress Urgent Care for health services, and 7-Eleven for convenience shopping and gas.