Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a South Charleston, WV Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,401 reviews
5 stars
754
4 stars
354
3 stars
127
2 stars
53
1 star
113
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report long wait times and rude interactions.
Product Availability
Customers appreciate the variety and availability of products, but some express frustration over stock issues and high prices.
Delivery Issues
Numerous complaints about delivery delays and problems with appliance orders, indicating a need for improvement in logistics.
Store Cleanliness
The store is generally reported as clean and well-organized, contributing positively to the shopping experience.
Staff Knowledge
While some employees are noted for their helpfulness, others are criticized for lack of knowledge and assistance.
- DCdouglas Cummings1 day ago1.0I stopped by to pay my bill on my Lowe’s card and then we were going to order our kitchen cabinets for our remodel we are doing. I stood at the service desk for 15 minutes or so and one of the women working the desk politely told me the other woman could take care of us. The other woman who was on her phone on whatever appt stated I have a customer. Really! No one had been there the entire time! She was either texting someone or on Facebook I really don’t know. The other employee looked over at her kind of shocked. I left and went up to Home Depot and placed our order which came to 12437.00. I will never step foot in that Lowe’s store again!
- TATara AkinsNov 14, 20255.0I stopped by this Lowe’s on my way Home from a work necessity I’d travelled for. I was looking for accent tile that didn’t cost a fortune and I really liked. I managed to find some, but wasn’t sure of how I wanted to use it. Lowe’s sales specialist Sally Woodrum helped me by making a suggestion I hadn’t thought of and I loved it. I can’t wait to update this review and post a pic (if possible!) So Sally can see the brain child of a Lowe’s Sales specialist and a very tired woman just trying to get home with some amazing tile ( and I did!).
- EJEddie JarrellNov 4, 20251.0Customer service is non-existent. No one will help you and if you need help loading something in your vehicle good luck getting someone to help. The supervisors don't care if you shop there or not. Basically they think why does it matter if they lose one customer.
- NBNancee BarnetteOct 16, 20251.0Horrible customer service @ South Ridge Lowe's!!!!!
- MMMoeOct 16, 20255.0Sally woodrum was helping me She is great
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in South Charleston?
You can find appliances, bathroom supplies, building materials, paint, tools, flooring, outdoor furniture, garden tools, and much more at Lowe's in South Charleston.
What are the store hours for Lowe's Home Improvement in South Charleston?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payments.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe’s account. You will receive email updates if your order status changes.
What should I bring when picking up an order from Lowe's?
Bring the order confirmation email or order number along with a valid photo ID such as a state driver’s license, military ID, or state ID. Only the cardholder or an authorized user of the credit card may pick up the order.
Are there nearby places I can visit before or after shopping at Lowe's in South Charleston?
Yes, nearby you can visit UNO Pizzeria & Grill for a meal, Starbucks for coffee, or HomeGoods for additional shopping. These places offer convenient options to enjoy before or after your trip to Lowe's.
Is there a locksmith service close to Lowe's Home Improvement?
Yes, minuteKEY is a nearby key and locksmith service that you can visit for your locksmith needs.
Where can I get propane near Lowe's Home Improvement in South Charleston?
You can find propane exchange services at Blue Rhino Propane Exchange close to Lowe's Home Improvement.
Does Lowe's in South Charleston support installation services for the products purchased?
Yes, Lowe's provides installation services for a wide range of products including appliances, cabinets, flooring, and more to help with your home improvement projects.