Lowe's Home Improvement

Reviews

• MM

  Marie

  Feb 27, 2026
  5.0
  Had good experience everyone was nice and good help
• NP

  Nicole Pittman

  Feb 25, 2026
  1.0
  Appliance buyers beware: To Whom It May Concern, I am writing to express my deep frustration and disappointment with a recent refrigerator purchase from Lowe’s. On December 2, 2025, I purchased a Frigidaire 25.6 cu. ft. standard-depth, side-by-side refrigerator from Lowe’s. The refrigerator was delivered and installed by Lowe’s on December 10, 2025. After only 44 days of use, the refrigerator completely stopped working. I contacted both Lowe’s and Frigidaire on January 15, 2026. Lowe’s informed me that because it had been more than 30 days since the purchase date, they would not return or exchange the unit and that I would need to work directly with Frigidaire under the one-year manufacturer warranty. I followed those instructions immediately. Since then, Frigidaire has sent a technician to my home three separate times, with the most recent visit occurring on February 25, 2026. Despite these service appointments, the refrigerator still has not been repaired. I have now paid over $1,000 for a brand-new appliance that lasted just 44 days and remains unusable. What is most disappointing is the lack of accountability and urgency from both Lowe’s and Frigidaire. As a customer, I trusted that purchasing from a large, well-known company meant standing behind the products sold. Instead, I have been left without a working refrigerator and without a real solution. It feels as though once the sale was completed, my situation became unimportant. Lowe’s may prioritize its professional customers, but homeowners deserve the same level of service and support—especially when a major appliance fails almost immediately after purchase. I am extremely dissatisfied with this experience and would strongly caution others before making a similar purchase. Sincerely, Ron Hardin
• KR

  Kimberly Richards

  Feb 17, 2026
  5.0
  The service I received was outstanding! From walking in the front door to getting help carrying out my merchandise! Emily gets a 🌟 🌟 🌟 🌟 🌟 ! Thank you so much! I'll be back soon!
• MM

  markjo159

  Jan 30, 2026
  1.0
  I’ve shopped at this Lowe’s location for years and normally have positive experiences. Unfortunately, my visit on January 30, 2026 was not one of them. I attempted to return a DeLonghi Ceramic Tower Heater (SKU 5697584) that was defective and barely produced heat. I had the original receipt and was returning the item within seven days of purchase. The return was refused solely because I no longer had the original box. Before coming in, I reviewed Lowe’s posted return policy (online and in-store), which states that only specific product categories require original packaging (such as major appliances and generators). This heater is not listed under those exceptions. When I pointed this out, I was told it was “policy anyway,” despite the posted corporate policy stating otherwise. During this interaction, another employee stated, “He still doesn’t understand,” which was unnecessary and unprofessional. I was then told the return could not be processed because the item could not be “verified without the box or resold / restocked,” even though I had the receipt and the same product is stocked on the sales floor (keep in mind I purchased it 7 days prior from this location). The explanation that the item could not be returned because it could not be resold as new is concerning, since returned defective items are usually processed as open-box, RTV, J, DOA, or disposal according to retail compliance standards — not refused outright. Since the store refused the return and the product was defective and unusable, I asked the cashier to dispose of the item. The cashier then threw it away at my request. If Lowe’s advertises a return policy allowing returns within a stated window with receipt, employees should be trained to follow that policy consistently and communicate respectfully. This situation could have been handled much better.
• JK

  Jason Kelley

  Jan 26, 2026
  5.0
  Done an online order and decided to pick up in store. Whenever I showed up I was greeted by Hunter and he helped me quickly and professionally. You could tell from his professionalism and attitude that he cared about the customers and took pride in his work.

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