Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in South Charleston, WV offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,411 reviews
5 stars
760
4 stars
356
3 stars
128
2 stars
53
1 star
114
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including long wait times for assistance and unhelpful staff.
Product Availability
Customers appreciated the variety of products available, but some noted issues with stock and delivery.
Staff Helpfulness
While some employees were praised for their helpfulness, others were criticized for being unresponsive or rude.
Pricing Concerns
Several reviews mentioned that prices were high compared to competitors, leading some customers to shop elsewhere.
Store Experience
The store was generally described as clean and well-stocked, but issues with shopping carts and checkout efficiency were highlighted.
- BBBrandon3 days ago1.0Youve been warned, dont order from here for delivery. Worst experience ive had. Go elsewhere.
- RKRandy KvetonJan 5, 20265.0Needed thermostat wire. Went to 2 other places, they were closed... The gentleman that helped me was very helpful and knowledgeable.
- ESE L (SportsMed09MSIT19)Jan 3, 20265.0Awesome staff. Very polite and friendly I did curbside pickup so I cannot comment on the state of the store but the staff are awesome so I would imagine they keep the store top notch.
- IMItsameee MarioooDec 6, 20254.0I mean its lowes so I love lowes. However this specific store has the worst shopping carts I've ever experienced in my life. I went through 16 carts to find a manageable one. Please fix or replace them please
- DCdouglas CummingsNov 23, 20251.0I stopped by to pay my bill on my Lowe’s card and then we were going to order our kitchen cabinets for our remodel we are doing. I stood at the service desk for 15 minutes or so and one of the women working the desk politely told me the other woman could take care of us. The other woman who was on her phone on whatever appt stated I have a customer. Really! No one had been there the entire time! She was either texting someone or on Facebook I really don’t know. The other employee looked over at her kind of shocked. I left and went up to Home Depot and placed our order which came to 12437.00. I will never step foot in that Lowe’s store again!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in South Charleston?
You can find appliances, bathroom supplies, building materials, paint, tools, flooring, outdoor furniture, garden tools, and much more at Lowe's in South Charleston.
What are the store hours for Lowe's Home Improvement in South Charleston?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payments.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe’s account. You will receive email updates if your order status changes.
What should I bring when picking up an order from Lowe's?
Bring the order confirmation email or order number along with a valid photo ID such as a state driver’s license, military ID, or state ID. Only the cardholder or an authorized user of the credit card may pick up the order.
Are there nearby places I can visit before or after shopping at Lowe's in South Charleston?
Yes, nearby you can visit UNO Pizzeria & Grill for a meal, Starbucks for coffee, or HomeGoods for additional shopping. These places offer convenient options to enjoy before or after your trip to Lowe's.
Is there a locksmith service close to Lowe's Home Improvement?
Yes, minuteKEY is a nearby key and locksmith service that you can visit for your locksmith needs.
Where can I get propane near Lowe's Home Improvement in South Charleston?
You can find propane exchange services at Blue Rhino Propane Exchange close to Lowe's Home Improvement.
Does Lowe's in South Charleston support installation services for the products purchased?
Yes, Lowe's provides installation services for a wide range of products including appliances, cabinets, flooring, and more to help with your home improvement projects.