Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Princeton, WV Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,310 reviews
5 stars
681
4 stars
314
3 stars
143
2 stars
50
1 star
122
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some customers found staff helpful while others reported long wait times and unresponsive employees.
Product Availability
Frequent complaints about stock issues, with customers often finding items out of stock or misrepresented online.
Store Condition
Store is generally clean and organized, but some customers reported issues with inventory management and poorly maintained areas.
Staff Knowledge
Staff knowledge varies; some employees are praised for their expertise, while others are criticized for being unhelpful or inexperienced.
Phone Support
Significant issues with phone support; many customers reported long wait times and calls going unanswered.
- CBCharlie Brown2 days ago2.0Waited 45 minutes to get assistance to spend $1100. They're extremely slow.
- TGTammi GriffithNov 8, 20251.0Worse experience I could imagine. Joanne is a horrible manager. After having it dates for delivery changed three times without a phone call, my husband went to pick up our order. No one at pick up, was told he would have to wait two hours to pick up the order but he would also have to wait at the store or they wouldn't even get his order. Then he was time he couldn't pull to the pro Bay until they told him the other was ready. I'd give them a negative score if I could. Again, Joanne is the primary source of all the problems we encountered
- RMRalph MurrayOct 20, 20251.0Don't think anyone wants to help customer no one will answer your calls sorry we don't have home Depot if they don't want to work then why don't they close the doors and maybe another store can come in and do something for you us reason for one star is because I can't give zero
- CBCindy BrannonOct 18, 20255.0Very helpful in helping me find what I was looking for. Being able to chat with someone before I went to the store was extremely helpful.
- TPTaylor PenningtonOct 11, 20251.0Wood is not labeled. No prices where they’re suppose to be. I tried to use the Lowe’s app to scan barcodes and barcodes weren’t registered. Plywood is stacked wrong throughout the aisle. 1/2 inch wood stacked with 3/4. Asked for an associate help and didn’t get any.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Princeton, WV?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What services does Lowe's Home Improvement provide?
Lowe's provides various installation services such as appliances, countertops, flooring, doors, cabinets, blinds, HVAC, roofing, and many more. They also offer free delivery, free haul away, easy returns, and easy exchanges.
What are the store hours for Lowe's Home Improvement in Princeton, WV?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, Sundays from 8:00 AM to 8:00 PM, with specific holiday hours on certain dates.
Can I pick up my online order in-store at Lowe's in Princeton?
Yes, Lowe's offers in-store pickup. You will receive an email when your order is ready and can pick it up during store hours.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's provide installation services?
Yes, Lowe's offers a wide array of installation services including appliances, blinds, doors, flooring, roofing, and smart home installations among others.
Which brands are available at Lowe's Home Improvement in Princeton?
Brands available include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Bosch, Moen, Kohler, and many others.
How can I find nearby places when visiting Lowe's in Princeton?
Near Lowe's, you can find handy services and dining options such as Blue Rhino Propane Exchange for propane supplies, Minute Key for locksmith needs, and restaurants like Chili's Grill & Bar and Starbucks for meals or coffee.
Are there accommodations near Lowe's Home Improvement in Princeton?
Yes, nearby hotels include Sleep Inn & Suites Princeton I-77, Sleep Inn & Suites, and Days Inn, which are convenient for travelers visiting Lowe's or the area.
What additional nearby services can customers access around Lowe's in Princeton?
Customers can find nearby banking services at First Community Bank, convenience stores such as Little General Stores, and quick food options like Arby's and Teriyaki Madness, making it easy to combine errands with shopping at Lowe's.