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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Morgantown, WV is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,093 reviews
5 stars
587
4 stars
264
3 stars
118
2 stars
38
1 star
86
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for being helpful, while others are criticized for being rude or unhelpful.
Product Availability
Customers frequently noted issues with product availability and stock levels, with some expressing frustration over items not being in stock as advertised.
Checkout Experience
Many customers expressed dissatisfaction with the self-checkout only policy and long wait times at checkout, indicating a preference for staffed registers.
Store Organization
Several reviews mentioned cluttered aisles and difficulty navigating the store, impacting the shopping experience.
Positive Staff Interactions
Despite some negative feedback, there were numerous positive mentions of specific employees who provided excellent service.
- MRMelissa ReynoldsJan 4, 20263.0My refrigerator delivery was and continues to be a nightmare. First failed attempt at delivery was understandable. My driveway still had snow on it. Though, I didn't appreciate the delivery guys lying about knocking on my door and saying I wasn't home. The next day, they pulled my refrigerator out and then refused to touch the copper line. They wanted to drop the new one in my garage without installing it or taking away the old one (despite having paid for installation and removal). I went into the store and talked to a very kind associate, and he explained company policy and how to turn off the water. I said that I wouldn't be able to physically detach the line myself because of the tight space and lack of tools. He made it sound like that was okay. They wouldn't hook up the water, but would plug in the new refrigerator to save my food, then haul away the old one. I called the 800 number to verify and make sure I had everything I needed and that the delivery guys could handle unscrewing the line. It was not okay. I ended up with a new refrigerator in the middle of my kitchen, plugged in with a extension cord, and the old one pulled halfway out. I am lucky to have a boyfriend who was able to unhook the waterline, but the whole headache feels worse due to the poor communication on Lowe's part. If they had given me instructions or a print out up front, I would have understood everything I needed to do and could have saved everyone a lot of time and effort. The delivery guys were nice, but also unable to communicate with me due to a language barrier. One of the poor guys was hurt and limping, and when asked if he was okay, he said no. I was frustrated, but I also felt bad for them! They appear to be overworked, and I imagine these types of interactions are frustrating for them too! Edit: I upgraded from 1 to a 3 stars, because at the end of the day, even with three different delivery attempts, an extra haul away appointment, and poor communication, I still have a working refrigerator.
- W5West Virginia 579Dec 20, 20251.0Went to check out, no cashiers. Self check out only. I'll shop at Menards where they have someone to check me out.
- ITIvana TraderDec 20, 20255.0Employee Mike in appliances was more than helpful. His customer service was over the top. Very kind and informative making our purchase pleasurable. The only unfortunate issue was when his manager or supervisor came at the end of our transaction and attempted to be humorous by giving Mike a hard time and used the Lord's name in vein. Will not deter us from returning, we just feel it was unprofessional and inappropriate. Merry Christmas Mike. Thanks again
- JPJoseph ParsonsDec 17, 20255.0Very helpful and friendly staff. Prices aren't outrageous.
- LNLeica NguyenNov 30, 20251.0Horrible customer service! I purchased a dishwasher for my elderly mother and they installed a defective one. Instead of taking it back, they left it there and told her that it would be replaced. Now they are refusing to replace it unless she returns it as an exchange. I told them how ridiculous this is (it’s installed, after all, and she doesn’t even drive anymore - and I live out of state) They have refused to have their installer pick it up. They have told me that I can pay for another one and when that one is returned, they will credit it back. At this point, I don’t trust them at all and I’m not going to do that. I tried to do something nice for my mother, but she still has a NON-FUNCTIONAL dishwasher thanks to Lowe’s.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products does Lowe's Home Improvement in Morgantown offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing, tools, and more.
What are the operating hours for Lowe's Home Improvement in Morgantown?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with adjusted hours on certain holidays.
Does this Lowe's location offer in-store pickup and delivery services?
Yes, Lowe's Morgantown offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's Home Improvement?
You can check your order status online by entering your order number or logging into your MyLowe's account to receive updates.
What is Lowe's Home Improvement's policy on returns and exchanges?
Most items can be returned within 90 days. Returns from Lowes.com can be started online, and in-store returns require proof of purchase at the customer service desk.
Which payment options are accepted at Lowe's Home Improvement in Morgantown?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Is Lowe's Home Improvement accessible for customers with disabilities?
Yes, the store has wheelchair-accessible parking and offers onsite services to assist customers with disabilities.
Can I find key and locksmith services near Lowe's Home Improvement in Morgantown?
Yes, minuteKEY and Minute Key locksmith services are nearby, helpful if you need key duplication or lock services before or after visiting Lowe's.
Are there grocery stores near Lowe's that customers can visit for shopping?
Yes, Price Cutter and Shop 'n Save grocery stores are nearby, making it convenient for customers to run errands or shop for food after visiting Lowe's.
Where can I find shipping and courier services near Lowe's Home Improvement in Morgantown?
The UPS Access Point location nearby offers courier and shipping services, useful if you need to send or receive packages around your visit to Lowe's.