Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Morgantown, WV Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,085 reviews
5 stars
583
4 stars
264
3 stars
116
2 stars
38
1 star
84
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees are helpful and knowledgeable, while others are reported as rude and unhelpful.
Product Availability
Customers appreciate the variety and availability of products, but some express frustration over limited stock and difficulty finding items.
Delivery Issues
Many customers reported problems with same-day delivery, including delays and poor communication.
Store Cleanliness
The store is generally noted as clean and well-organized, contributing to a positive shopping experience.
Staff Knowledge
Some staff members are praised for their expertise and assistance, particularly in specific departments like paint and plumbing.
- TTTyler5 days ago1.0Bought 2 water heaters and both were bad had to uninstalled both. Giant hassle
- SPshawn paughNov 10, 20252.0There is so much stuff out in isles and packed everywhere and makes it really hard to get around. Bought 12’ trim, had to figure out had to get down out of the store due to the overwhelming amount of stuff in the way. Definitely will be buying more stuff at Menards due to this issue.
- OCOh CharlieNov 2, 20251.0The staff is incompetent and arrogant, and no one will help you in a friendly manner. You have to be aware that you'll waste your time and have to solve your problems yourself because no one else will.
- CCcharro888Nov 1, 20253.0Most of the sales personnel don’t want to deal with women who have diy questions or need tools. Even the manager Jason was flippant with me when I asked why the only garden hose fittings they carry cause cancer / birth defects. Why does Lowes only sell Special Products brand???? I order most of my items on line because of their limited product line.The one man that was courteous, helpful and respectful was Arthur who helped me in plumbing. Most of the others hand you something and say” if it isn’t the right part just bring it back”. Well, I don’t want to have to make another trip and waste my time with the wrong part! I will say the self serve assistants are very nice
- KHKristen HazeltonOct 29, 20255.0Self explanatory. Good place, near home, has what I needed. Helpful kind employees.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products does Lowe's Home Improvement in Morgantown offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing, tools, and more.
What are the operating hours for Lowe's Home Improvement in Morgantown?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with adjusted hours on certain holidays.
Does this Lowe's location offer in-store pickup and delivery services?
Yes, Lowe's Morgantown offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's Home Improvement?
You can check your order status online by entering your order number or logging into your MyLowe's account to receive updates.
What is Lowe's Home Improvement's policy on returns and exchanges?
Most items can be returned within 90 days. Returns from Lowes.com can be started online, and in-store returns require proof of purchase at the customer service desk.
Which payment options are accepted at Lowe's Home Improvement in Morgantown?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Is Lowe's Home Improvement accessible for customers with disabilities?
Yes, the store has wheelchair-accessible parking and offers onsite services to assist customers with disabilities.
Can I find key and locksmith services near Lowe's Home Improvement in Morgantown?
Yes, minuteKEY and Minute Key locksmith services are nearby, helpful if you need key duplication or lock services before or after visiting Lowe's.
Are there grocery stores near Lowe's that customers can visit for shopping?
Yes, Price Cutter and Shop 'n Save grocery stores are nearby, making it convenient for customers to run errands or shop for food after visiting Lowe's.
Where can I find shipping and courier services near Lowe's Home Improvement in Morgantown?
The UPS Access Point location nearby offers courier and shipping services, useful if you need to send or receive packages around your visit to Lowe's.