Brand Certified
Lowe's Home Improvement
4.2(1274 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
9595 Mall Road, Morgantown, WV
26501, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(304) 983-3100
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/WV-Morgantown/1671
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Morgantown, WV offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.2
1,274 reviews
5 stars
721
4 stars
298
3 stars
121
2 stars
53
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and helpful staff, there were numerous complaints about poor customer service, especially regarding delivery and installation issues.
Inventory Issues
Several reviews highlighted problems with product availability and inventory accuracy, leading to customer frustration.
Delivery Problems
Customers frequently reported significant delays and issues with appliance deliveries, often citing poor communication and unreliable third-party services.
Store Experience
The store was generally described as clean and well-stocked, but customers expressed dissatisfaction with the difficulty in finding staff for assistance.
- BJBrianna JordanFeb 15, 20265.0Jeff the manager was so helpful to us when returning a larger item. He made it so easy and effortless. Will definitely be using this store for our future home improvement projects.
- NLNueva Casa de LewisJan 10, 20261.0Ordered a sliding glass door with installation in mid July 2025. Was assured at the time that installation would take place within 3-4 months. First attempt at installation was scheduled for mid December 2025 ... so already way late. That one was cancelled the day prior & has yet to be rescheduled despite my repeated pleas to get the work finished. I paid IN FULL in July. Lowe's has had over $3600 of my money for over 6 months and has done ABSOLUTELY NOTHING.
- JJjinxJan 8, 20262.0a couple of weeks ago, i came in because my kitchen sink broke and i needed a new one in a pinch. after we picked which sink we wanted, an employee came and checked on us, the hovered nearby us. as we walked away from the sinks, the employee followed us to the lighting section where he continued to hover. i walked around the lighting section for a bit while my wife ran to the car to grab my wallet for me so we could pay and leave. then another employee walked up to me from a neighboring aisle to ask me how i was doing. then when my wife came back in and i was looking at the smart bulbs, a random employee who was nowhere near us walked up to us to check on us again. we weren’t there super long, less than 30 mins, or close to closing time and i didn’t even touch the shelves except to grab the sink so i have no idea why the employees were walking up to me so often. overall, it was an extremely uncomfortable experience and i likely won’t be returning to this lowe’s if i am going to be treated like a thief for browsing
- BDBruce DawsonDec 16, 20254.0Products were not in stocks. Service was good.
- MSMark SmithDec 5, 20251.0This Lowe’s utilizes HUB Group for appliance delivery in the Pittsburgh and Morgantown area. I was supposed to receive my refrigerator early the next week (Tuesday) after ordering, however they never showed and I had to call them to ask about delivery only to be told it wasn’t going to be delivered due to “a truck issue” or “weather,” I guess they weren’t sure which was the culprit. It had snowed, however all roads were bare by that afternoon. They quoted me delivery one week later, unacceptable, and after complaining I was able to get deliver scheduled the same week on a Friday. I was called when my delivery window started (4-8) and they said they couldn’t deliver due to an “impassable bridge,” but they were still 3 stops from my house so never even attempted. I was again placed back to the end of the line with earliest date for delivery next Thursday. So still waiting…if you live in the Pittsburgh or Morgantown area, I wouldn’t use Lowe’s or this deliver service. If you call to try to resolve this issue you will be transferred around and never receive resolution.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Morgantown offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, tools, outdoor furniture, and more. They also provide installation services for items like appliances, flooring, cabinets, and smart home devices.
What are the store hours for Lowe's Home Improvement in Morgantown?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sundays from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed, like November 27 and December 25.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are also sent if your order status changes.
Does Lowe's Home Improvement offer delivery and in-store pickup options?
Yes, Lowe's offers both in-store pickup and delivery services to customers in Morgantown.
What payment methods does Lowe's accept?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa for payments.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Returns purchased online can be started via your Order History for shipping back, while in-store returns require proof of purchase at customer service.
Are there any nearby places to eat or stay when visiting Lowe's in Morgantown?
Yes, nearby dining options include Burger King and Bob Evans, and accommodations such as Microtel Inn & Suites by Wyndham Morgantown, Surestay Plus Hotel By Best Western Morgantown, and Sonesta Essential Morgantown are close by.
Where can I get propane exchange services near Lowe's Morgantown?
Blue Rhino Propane Exchange is located near Lowe's and offers propane exchange services for your convenience.
Are there any nearby services for key and locksmith needs around Lowe's Morgantown?
Yes, minuteKEY and Minute Key are nearby key and locksmith service providers where you can get keys made or lock services.
What shopping options are available near Lowe's Morgantown other than home improvement?
Nearby you can find shopping options like francesca's (women's clothing and boutiques), Justice (children's clothing), Elder-Beerman (department store and shoe store), and Morgantown Mall (shopping center).
Brand Certified Facts from Lowe's Home Improvement
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Certified March 01, 2026Yext Knowledge Graph
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