Brand Certified
Lowe's Home Improvement
4.0(2639 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
14725 Apple Harvest Drive, Martinsburg, WV
25401, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(304) 267-7009
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/WV-Martinsburg/0627
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Martinsburg, WV offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Lowe's Home Improvement
14725 Apple Harvest Drive, Martinsburg, WV
25401, United States
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.0
2,639 reviews
5 stars
1,347
4 stars
585
3 stars
280
2 stars
133
1 star
294
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for their helpfulness, while others are criticized for being unresponsive or rude.
Product Availability
Customers appreciate the wide selection of products available, but there are frequent complaints about stock issues and online order fulfillment delays.
Store Cleanliness
The store is generally reported as clean, contributing positively to the shopping experience.
Employee Engagement
While some employees are noted for their friendliness and knowledge, many customers express frustration over the lack of staff availability and engagement.
Delivery and Installation Issues
Numerous complaints about poor handling of delivery and installation services, leading to customer dissatisfaction.
- RCRobert Comer1 day ago5.0All the quality products and service one can expect at this Lowe's location. The associates are especially courteous, knowledgeable, and very helpful.
- AHAnthony HiteFeb 18, 20265.0Great place for all your DIY projects in fairly priced
- DWDamon WhitleyFeb 14, 20264.0Location was clean, and staff was super helpful.
- LDLinda DuganJan 20, 20265.0I just left the paint department and the fella there was extremely helpful and knowledgeable. He came to me and ask if i needed help. I was so impressed. You have a great worker there . I didnt catch him name but 1/20/26 at 1:39:54 he was in the paint t department. Martinsburg wv Thanks Mr Paint guy
- TTTravelintrevorJan 18, 20261.0We have been Lowe's customers for decades, and they should not have changed their customer service oriented approach. No one asks if you need help, and when you ask they tell you the isle. I had the worst experience just yesterday, and had to make three trips to the store, and finally returned my entire purchase because they lacked the competency to make it right. The two managers I talked with were nice and apologetic, but perhaps focusing on proper customer service training would yield better results. The experience was so bad, that we will go to other home improvement stores going forward and Lowe's has lost ALL of our future sales and this is not a small amount. Yes, your employee succeeded in making my experience horrible (probably his goal) but the winner here is HD and other home improvement stores.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands can I find at Lowe's Home Improvement in Martinsburg, WV?
You can find a wide range of products including appliances, bathroom supplies, building supplies, flooring, tools, paint, garden equipment, and trusted brands like GE, Whirlpool, LG, Samsung, and Craftsman.
What are the operating hours of Lowe's Home Improvement in Martinsburg?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Can I pick up my online order at the Martinsburg Lowe's store?
Yes, in-store pickup is available. You’ll receive an email with pickup instructions and should bring your order confirmation and photo ID.
What payment methods does Lowe's in Martinsburg accept?
They accept American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Does Lowe's offer installation services for products purchased at the Martinsburg location?
Yes, Lowe's offers a variety of installation services including appliances, cabinets, flooring, lighting, HVAC, roofing, and more.
How can I return or exchange items bought at Lowe's in Martinsburg?
Most items can be returned within 90 days with proof of purchase at the customer service desk or by starting a return online for Lowes.com orders.
Are there any nearby dining options close to Lowe's Home Improvement store on Apple Harvest Drive?
Nearby dining options include Arby's for fast food, Taco Bell for Mexican cuisine, Dunkin' for coffee and donuts, Baskin-Robbins for ice cream, Waffle House for breakfast, and Papa Johns Pizza.
Where can I get propane or car services near Lowe's in Martinsburg?
Blue Rhino Propane Exchange offers propane nearby. For car services, there are Advance Auto Parts, Quick'N Easy Auto Wash, Ultimate Shine auto detailing, and Union Corner Auto and Truck Repair close to Lowe's.
What nearby stores could I visit for mobile phone needs when visiting Lowe's?
Nearby mobile phone stores include Verizon and Victra — Verizon Authorized Retailer, both offering phone accessories and mobile services.
Are there any banking or postal services near Lowe's Home Improvement in Martinsburg?
Yes, a PNC ATM and a UPS Access Point location for shipping and courier services are nearby to assist you during your visit.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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