Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Martinsburg, WV Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
14725 Apple Harvest Drive, Martinsburg, WV
25401, United States
Hours
Reviews
4.0
2,419 reviews
5 stars
1,222
4 stars
563
3 stars
261
2 stars
117
1 star
256
What are people saying?
AI-generated from recent customer reviews
Product Availability
Customers generally found a wide selection of products, including tools, lumber, and home improvement items, with many stating they could find everything they needed.
Customer Service
Feedback on customer service was mixed; while some employees received praise for their helpfulness, many customers reported negative experiences with staff engagement and assistance.
Store Navigation
The store layout was noted as easy to navigate, but some customers experienced difficulties finding help or locating specific items.
Delivery and Order Issues
Several customers expressed frustration with delivery delays and issues with online order pickups, indicating a need for improvement in these areas.
Parking and Access
The parking situation was frequently criticized, with many customers finding it difficult to access the store due to traffic and parking lot design.
- SSSteve5 days ago3.0On your own to find items Employees helpful if you can find them Store lay out not uniform shelves direction not uniform Shelves in a maze like Wal-Mart Looking for natural pine boards ( not structual) Did not find items l made a trip for. Store clean.
- TBTammie Brown6 days ago1.0Bought a home and started doing renovations I went to Lowe's looking for Windows and they said oh we can have someone come out and give you a quote no problem I said okay I also would love to have a quote for HVAC as well. HVAC guy comes out and two weeks later still didn't have a quote had to beg him for one and he finally sent me a quote and they've never followed up never asked if I had any questions never nothing. Then I had the window guy come out, before he even came out I said I'd like to get this installed and everything as soon as possible okay no problem so then I started getting all these emails about financing through Lowe's all this stuff I never asked for that I don't want to finance, just tell me how much it is so I can either get the windows or not. Goes out there measures the windows and says the windows that you want are all on sale but of course there's a butt you probably won't get them till February or March because they're not in stock. He was trying to sell me Anderson Windows there's other window makers did you check them to see when they could get them no because Anderson was on sale. Got the quote from him have never heard another word from him, no follow-up no hey are you interested or did you want to try to get American Standard or any other maker that they carry. So yeah Lowe's is not it. Extremely disappointed
- LLLesya LesyaNov 3, 20251.0The company Lowe's not only don't care about their customers, but also, really hard to deal with if there is anything goes wrong with their products or installations issues. I don't understand how is a "huge" company doesn't have any records of their sales or especially, installations that cost to the customers thousands and thousands of dollars. Why nobody cares to reply in timely manner? They purposely wait until their "warranty " expired, and then they will tell you, "we are very sorry, but your warranty is already expired." What? I called and emailed multiple times. I spoke to representatives and left multiple messages to the "manager", and now "Lowe's management" will tell me that my warranty expired? No, I filed my complaint way before my warranty expired, so it counts from the time I filed the complaint, and not from the time Lowe's finally decided to reply to me. It is unbelievable that a regular customer is so unprotected from bed businesses. It is very sad that nobody can help a regular human being unless you have a lots of money to protect yourself from a very bad business like Lowe's! 😢💔🙏
- GGGaylord GulledgeOct 29, 20255.0Buiĺding off-grid homestead on mountain, near Hedgesville. Bought lumber, fasteners, hand tools, sawing guides. etc etc. Great place to shop. Found everything I needed, and more.
- SSSamOct 21, 20251.0Lowe’s definitely has everything you’d expect when it comes to hardware and home improvement. They’ve got all the lumber, hardware, and tools you’d need to build a house from the ground up. The tool selection is massive, prices are decent, and there’s enough paint in stock to cover a small town. I was surprised to see a pretty large selection of Carhartt clothing too, not something I was expecting, but a nice bonus. Unfortunately, the customer service didn’t measure up. Out of all the employees working during our visit, only one actually stopped to help us. The rest seemed to go out of their way to avoid interaction, which was frustrating when we had questions. Overall, while the store is well-stocked, I’d still choose the big orange hardware store over this one any day, mostly because of the difference in staff engagement.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands can I find at Lowe's Home Improvement in Martinsburg, WV?
You can find a wide range of products including appliances, bathroom supplies, building supplies, flooring, tools, paint, garden equipment, and trusted brands like GE, Whirlpool, LG, Samsung, and Craftsman.
What are the operating hours of Lowe's Home Improvement in Martinsburg?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Can I pick up my online order at the Martinsburg Lowe's store?
Yes, in-store pickup is available. You’ll receive an email with pickup instructions and should bring your order confirmation and photo ID.
What payment methods does Lowe's in Martinsburg accept?
They accept American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Does Lowe's offer installation services for products purchased at the Martinsburg location?
Yes, Lowe's offers a variety of installation services including appliances, cabinets, flooring, lighting, HVAC, roofing, and more.
How can I return or exchange items bought at Lowe's in Martinsburg?
Most items can be returned within 90 days with proof of purchase at the customer service desk or by starting a return online for Lowes.com orders.
Are there any nearby dining options close to Lowe's Home Improvement store on Apple Harvest Drive?
Nearby dining options include Arby's for fast food, Taco Bell for Mexican cuisine, Dunkin' for coffee and donuts, Baskin-Robbins for ice cream, Waffle House for breakfast, and Papa Johns Pizza.
Where can I get propane or car services near Lowe's in Martinsburg?
Blue Rhino Propane Exchange offers propane nearby. For car services, there are Advance Auto Parts, Quick'N Easy Auto Wash, Ultimate Shine auto detailing, and Union Corner Auto and Truck Repair close to Lowe's.
What nearby stores could I visit for mobile phone needs when visiting Lowe's?
Nearby mobile phone stores include Verizon and Victra — Verizon Authorized Retailer, both offering phone accessories and mobile services.
Are there any banking or postal services near Lowe's Home Improvement in Martinsburg?
Yes, a PNC ATM and a UPS Access Point location for shipping and courier services are nearby to assist you during your visit.