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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Martinsburg, WV offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
14725 Apple Harvest Drive, Martinsburg, WV
25401, United States
Hours
Reviews
4.0
2,426 reviews
5 stars
1,224
4 stars
564
3 stars
262
2 stars
119
1 star
257
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers expressed frustration with the lack of helpfulness and responsiveness from staff, with some reporting rude interactions and difficulty in getting assistance.
Product Availability
Customers noted issues with product availability, including online orders not being ready and items being out of stock.
Store Cleanliness
The store was generally reported as clean, but some customers mentioned issues with inventory organization and accessibility.
Positive Employee Experiences
A few employees received praise for their helpfulness and knowledge, indicating that there are some standout staff members who enhance the shopping experience.
Delivery and Installation Issues
Numerous complaints were made regarding delivery delays and installation problems, leading to significant customer dissatisfaction.
- MLMichael LinsmayerJan 1, 20265.0As a customer and DoorDasher the employees here are amazing. Very nice and helpful. The store is also very clean all the time.
- DSDeana SassamanDec 11, 20251.0people working here not helpful and get angry when you ask them question. Also, I ordered two large items here online to be shipped. One they cancelled on their own, I had to reorder waited for 2.5 months - then I cancelled and ordered item at Best Buy and pu same day. The other, I ask to return no paperwork left, dust on item that was supposed to be put togther (not new). They did not show up x2 on 3rd time did pu, but then did not give my refund (snowblower) I had to call x3 and tell the whole story again. finally get refunded a month after returned. NOT WORTH MY TIME AND ENERGY DEALING WITH THEM
- SSSteveNov 19, 20253.0On your own to find items Employees helpful if you can find them Store lay out not uniform shelves direction not uniform Shelves in a maze like Wal-Mart Looking for natural pine boards ( not structual) Did not find items l made a trip for. Store clean.
- TBTammie BrownNov 18, 20251.0Bought a home and started doing renovations I went to Lowe's looking for Windows and they said oh we can have someone come out and give you a quote no problem I said okay I also would love to have a quote for HVAC as well. HVAC guy comes out and two weeks later still didn't have a quote had to beg him for one and he finally sent me a quote and they've never followed up never asked if I had any questions never nothing. Then I had the window guy come out, before he even came out I said I'd like to get this installed and everything as soon as possible okay no problem so then I started getting all these emails about financing through Lowe's all this stuff I never asked for that I don't want to finance, just tell me how much it is so I can either get the windows or not. Goes out there measures the windows and says the windows that you want are all on sale but of course there's a butt you probably won't get them till February or March because they're not in stock. He was trying to sell me Anderson Windows there's other window makers did you check them to see when they could get them no because Anderson was on sale. Got the quote from him have never heard another word from him, no follow-up no hey are you interested or did you want to try to get American Standard or any other maker that they carry. So yeah Lowe's is not it. Extremely disappointed
- LLLesya LesyaNov 3, 20251.0The company Lowe's not only don't care about their customers, but also, really hard to deal with if there is anything goes wrong with their products or installations issues. I don't understand how is a "huge" company doesn't have any records of their sales or especially, installations that cost to the customers thousands and thousands of dollars. Why nobody cares to reply in timely manner? They purposely wait until their "warranty " expired, and then they will tell you, "we are very sorry, but your warranty is already expired." What? I called and emailed multiple times. I spoke to representatives and left multiple messages to the "manager", and now "Lowe's management" will tell me that my warranty expired? No, I filed my complaint way before my warranty expired, so it counts from the time I filed the complaint, and not from the time Lowe's finally decided to reply to me. It is unbelievable that a regular customer is so unprotected from bed businesses. It is very sad that nobody can help a regular human being unless you have a lots of money to protect yourself from a very bad business like Lowe's! 😢💔🙏
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands can I find at Lowe's Home Improvement in Martinsburg, WV?
You can find a wide range of products including appliances, bathroom supplies, building supplies, flooring, tools, paint, garden equipment, and trusted brands like GE, Whirlpool, LG, Samsung, and Craftsman.
What are the operating hours of Lowe's Home Improvement in Martinsburg?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Can I pick up my online order at the Martinsburg Lowe's store?
Yes, in-store pickup is available. You’ll receive an email with pickup instructions and should bring your order confirmation and photo ID.
What payment methods does Lowe's in Martinsburg accept?
They accept American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Does Lowe's offer installation services for products purchased at the Martinsburg location?
Yes, Lowe's offers a variety of installation services including appliances, cabinets, flooring, lighting, HVAC, roofing, and more.
How can I return or exchange items bought at Lowe's in Martinsburg?
Most items can be returned within 90 days with proof of purchase at the customer service desk or by starting a return online for Lowes.com orders.
Are there any nearby dining options close to Lowe's Home Improvement store on Apple Harvest Drive?
Nearby dining options include Arby's for fast food, Taco Bell for Mexican cuisine, Dunkin' for coffee and donuts, Baskin-Robbins for ice cream, Waffle House for breakfast, and Papa Johns Pizza.
Where can I get propane or car services near Lowe's in Martinsburg?
Blue Rhino Propane Exchange offers propane nearby. For car services, there are Advance Auto Parts, Quick'N Easy Auto Wash, Ultimate Shine auto detailing, and Union Corner Auto and Truck Repair close to Lowe's.
What nearby stores could I visit for mobile phone needs when visiting Lowe's?
Nearby mobile phone stores include Verizon and Victra — Verizon Authorized Retailer, both offering phone accessories and mobile services.
Are there any banking or postal services near Lowe's Home Improvement in Martinsburg?
Yes, a PNC ATM and a UPS Access Point location for shipping and courier services are nearby to assist you during your visit.