Business Details
About
Swimming Pool Supply Store
Flohr Pools is your go-to swimming pool and hot tub builder and service provider in Pennsylvania, Maryland, West Virginia, and Virginia. We pride ourselves on quality construction, reliable service, and exceptional customer care. Specializing in inground vinyl liner and fiberglass pools, we create custom backyard poolscapes to suit your needs and budget. Our extensive selection includes hot tubs, above-ground pools, and accessories from brands like Doughboy. Our expert technicians offer comprehensive services including maintenance, equipment repair, and vinyl liner replacements with top-notch options from Garrett Swimming Pool Liners.
Location
Hours
Reviews
4.7
303 reviews
5 stars
264
4 stars
16
3 stars
8
2 stars4
1 star
11
What are people saying?
AI-generated from recent customer reviews
Customer Service
Travis and the staff consistently received praise for their exceptional customer service, being described as friendly, knowledgeable, and willing to go above and beyond for customers.
Product Knowledge
Customers highlighted the staff's expertise in pool and hot tub products, with many reviews mentioning how staff provided detailed guidance on maintenance and troubleshooting.
Installation Experience
The installation process for pools and hot tubs was generally reported as smooth and efficient, with many customers expressing satisfaction with the professionalism of the delivery and installation teams.
Follow-Up Support
Customers appreciated the follow-up support provided by staff, particularly Travis, who ensured they were comfortable with their purchases and offered assistance with maintenance.
Mixed Reviews on Issues
While many reviews were positive, there were some complaints regarding installation details and service inconsistencies, indicating room for improvement in quality control.
- TCTim CosgroveJan 5, 20265.0Great customer service! I appreciated the explaining of the items and services offered.
- J1Jothra From Planet 143Dec 29, 20255.0Thanks for the help! Getting in done in time was a Christmas Miracle! You were very patient and took care of every detail.
- SHShawn HainesDec 27, 20255.0Very smooth process for our new hot tub and Travis took the time to personally walk through the features.
- BBBrierleyDec 16, 20255.0This month, Dec 2025, my wife and I had a great experience purchasing our hot tub from Flohr. We had driven by Flohr, in Martinsburg, numerous times over the past year I finally stopped in and was met by Travis Knight. Travis is an expert in hot tubs. We looked at several floor models and he described the features of each model and how they compared to each other. His style is more like a friend rather than a salesman. Six days later the hot tub was delivered and set down on its final location. A couple of hours later the electricians showed up, installed an outdoor subpanel, ran an electric line from the service panel and finished up early the next day. All we needed now was water. Due to the very hard water we have in WV, Flohr arranged the delivery of softened & heated water. It felt so good to be back in our new hot tub that night. The next morning, Travis, drove out Shepherdstown to take us through the chemicals, their purpose, amounts and their frequency of use. He also walked us through the spa controls for the various water jet styles. He wanted to make sure we were educated in maintaining water quality and that we were completely happy with our purchase. Travis you are a great representative for Flohr and we thank you for a positive, comfortable and pleasant experience. B&L P
- DMDavy MyersOct 21, 20255.0Outstanding customer service!! Travis was extremely helpful, answering all our questions.He made the process so much easier! The whole crew that brought our pool was very friendly, knowledgeable and professional! Can't wait to start using our pool!
Frequently Asked Questions About Flohr Pools, Inc.
What types of swimming pools does Flohr Pools, Inc. specialize in?
Flohr Pools, Inc. specializes in custom inground vinyl liner and fiberglass swimming pool construction.
Which pool and spa brands does Flohr Pools carry?
Flohr Pools carries brands like Endless Pools, Hot Spring Spas, Freeflow Spas, Caldera Spas, Latham Pools, Doughboy Pools, and Tylo Saunas.
What services does Flohr Pools offer for pool maintenance and repair?
Flohr Pools offers pool and hot tub maintenance, scheduled cleanings, equipment repair and replacement, vinyl liner replacements, pool openings and closings, water testing, and chemical balancing.
What are the store hours of Flohr Pools, Inc.?
Flohr Pools is open Monday to Friday from 8:00 AM to 5:00 PM, and Saturday from 8:00 AM to 3:00 PM. It is closed on Sundays.
Where is Flohr Pools, Inc. located?
Flohr Pools, Inc. is located at 1230 Winchester Avenue, Martinsburg, WV 25405, USA.
How can I contact Flohr Pools, Inc. for inquiries or customer support?
You can contact Flohr Pools, Inc. by phone at +1 304-263-0985 or via email at poc@flohrpools.com.
Is Flohr Pools, Inc. accredited by any professional associations?
Yes, Flohr Pools is associated with CBP - Certified Building Professional, Home Builders Association (HBA), and Northeast Spa & Pool Association (NESPA).
What nearby places could I visit before or after visiting Flohr Pools?
Nearby places include Gabe's Martinsburg, a discount store for shopping; Food Lion Grocery Store for groceries; and Sheetz, a convenience store and gas station.
Are there nearby financial services available around Flohr Pools?
Yes, John Everson - Private Wealth Advisor, The Myrias Group - Ameriprise Financial Services, and CNB Bank are nearby financial service providers you can visit.
What nearby services are available for parcel shipment and courier needs near Flohr Pools?
The UPS Access Point location nearby offers courier and delivery services, as well as shipping and postal services.