Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Lewisburg, WV Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
880 reviews
5 stars
435
4 stars
217
3 stars
103
2 stars
43
1 star
82
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including difficulty in getting assistance and rude staff interactions.
Product Availability
Customers frequently noted issues with product availability and discrepancies between in-store inventory and actual stock.
Delivery Issues
Numerous reviews highlighted significant problems with delivery services, including delays and miscommunication regarding orders.
Staff Knowledge
While some employees were praised for their helpfulness, many customers expressed frustration over staff lacking product knowledge and being hard to find.
Store Cleanliness
The store was generally described as clean and well-stocked, with a good selection of products.
- DFDr. J. R. FarringtonNov 15, 20251.0I asked the customer service desk to send someone to help me with hardware. No one ever came to assist me. Do not go to this store unless you do not need customer service.
- JJJusticeOct 30, 20251.0Worst place to deal with ever! Bought a Whirlpool oven that’s still under warranty and it locked up so called them and we got the run around, so we called the manufacturer and they were so upset and apologized over and over again and scheduled a technician immediately and they are calling Lowe’s to talk to them about our experience! We should have known better than to go back to Lowe’s but unfortunately we did to buy a refrigerator and one would think living within 2 miles that they could deliver before noon as my husband works but NO! We had to re-schedule/cancel once and was told by the driver that he doesn’t load the truck and the people who do don’t know how and put our refrigerator in the very back making it the last delivery not the first. On the day it was re-scheduled, they did the same exact thing! So we just canceled the entire purchase because I still haven’t got my oven fixed and I don’t trust that my refrigerator will be installed correctly and if something goes wrong with it ? I’m just not sure now that they are not going to give us the same treatment! We are completely done with Lowe’s now! Done and dusted! Horrible customer service but very nice installation man for my oven!
- EBEdward BradyOct 26, 20255.0Always good. They were sold out of the type of item I wanted.
- JVjessica VarelaOct 21, 20252.0Why do I need to walk all over the store to locate a product? Because Lowes bean counter think you'll buy more. Nope! Certain tools are locked, with no one to assist in retrieving them. High crime area? Hire enough staff to monitor events, and assist customers...like you are supposed to. I will not shop this lowes, ever again.
- MGM GreenOct 16, 20251.0I was supposed to have a taller toilet installed on 10/10/25 by Mega Plumbing Corp., on behalf of Lowe’s in Lewisburg, WV. Two gentlemen came and I showed them the bathroom where it was to be installed. They used a tape measure and said it could not be done because the toilet I had ordered required a rough in measurement of 12 but mine was 10. They returned the toilet to the store and told me I would have to contact Lowe’s and order the smaller size. An installer for Lowe’s installed my previous toilet and that was never mentioned so I measured the space and it was 12 inches. I took a picture and showed it to Lowe’s and the rough in showed 12 inches. They kindly refunded my money and I had Home Depot install a toilet with a 12 inch rough in. I am totally disappointed because Lowes remodeled both of my bathrooms several years ago and I have always been pleased with their professionalism. Lowes did refund the amounts paid.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What are the main products available at Lowe's Home Improvement in Lewisburg?
Lowe's Home Improvement offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing supplies, storage solutions, and more.
What services does Lowe's Home Improvement provide?
Lowe's provides services such as appliances installation, carpet installation, decking installation, HVAC installation, lighting & ceiling fan installation, window installation, and other home improvement installation services.
What are the store hours for Lowe's Home Improvement in Lewisburg?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with some variations on holidays.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
Which payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Returns from Lowes.com can be started online before shipping items back. In-store returns require proof of purchase at the customer service desk.
Are there any nearby food options near Lowe's Home Improvement in Lewisburg?
Yes, nearby food options include Subway, Taco Bell, Papa Johns Pizza, Alfredo's, and sweetFrog frozen yoghurt shop for convenient meals or snacks before or after shopping.
What nearby stores offer mobile phone and electronics services close to Lowe's?
Nearby mobile phone and electronics stores include Sprint Store, AT&T Authorized Retailer, T-Mobile, Verizon, and AT&T Store, providing convenient options for mobile services while visiting Lowe's.
Are there any entertainment or leisure options near Lowe's in Lewisburg?
Customers can visit nearby entertainment locations such as Gateway Commons - GameStop and Lewisburg Cinema 8 for gaming or movies after their shopping at Lowe's.
How can customers contact Lowe's Home Improvement in Lewisburg for support?
Customers can contact Lowe's via phone at +1 304-647-6120 or email at customercare@lowes.com for assistance and inquiries.