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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Cross Lanes, WV is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,396 reviews
5 stars
697
4 stars
322
3 stars
145
2 stars
71
1 star
161
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including unhelpful staff and long wait times for assistance.
Product Availability
Customers frequently noted issues with product availability and misleading online listings.
Delivery Issues
Numerous complaints were made regarding delivery problems, including missed appointments and damaged items.
Staff Knowledge
Several reviews highlighted a lack of product knowledge among staff, leading to frustration for customers.
Store Condition
While some customers appreciated the cleanliness and organization of the store, others mentioned issues with clutter and blocked aisles.
- KFKevin FluhartyDec 30, 20254.0Picked up some materials for my home improvement projects
- KWKylen WhippDec 29, 20251.0Bought Christmas light online from an after Christmas sale on 12/26. Online shows the items have free returns as well as the email I received allowed for returns. The item was supposed to be warm white but was cool white and did not match the other same warm white lights I had at home. There was also an elderly gentleman in front me that had bought lights the day before there that didn’t even work. Lowe’s had refused to accept returns. I spoke with Allie who stated the store manager had decided to enact a policy to not accept any Christmas returns. I showed her both the online listing and my email showing that the item is listed as returnable. She told me that they didn’t care what was listed and that it wasn’t their problem even though acknowledging it was “misleading”. Clearly Lowe’s has found a way to intentionally sell cheap, broken and mislabeled products and then hide behind a shadow policy that isn’t posted anywhere online when the items are purchased. Talk about false advertising!
- JSjoe shaferDec 11, 20251.0Called first while on way there and no one answered. Got there and no one was working in the millworks department to help. Took 10 mins for them to find someone. When they got there found out that lowes didnt even carry a simple standard interior door. Would have to special order and it would be over $800.00 for a hollow core door. Thats ok Homedepot had it for $65.00
- MSMangul StanislavNov 20, 20254.0Parking lot is big enough for a semi truck.
- JRJan RameyOct 7, 20251.0Regarding customer service by the manager in the bath department-None! Would not allow me to see the product (vanity) because he didn't want to "ruin" the box. So we are supposed to buy something without seeing it? Nothing a utility knife and tape couldn't solve.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Cross Lanes, WV?
You can find appliances, bathroom supplies, building supplies, flooring, gardening equipment, home décor, tools, lighting, lumber, paint, patio furniture, and much more.
What are the operating hours for Lowe's Home Improvement in Cross Lanes, WV?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does Lowe's Home Improvement in Cross Lanes offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services.
What payment methods does Lowe's accept?
They accept American Express, Visa, Mastercard, Discover, Diners Club, cash, and checks.
How can I return or exchange an item at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return online. In-store returns require proof of purchase at the customer service desk.
Does Lowe's offer installation services?
Yes, they offer a wide range of installation services including appliances, flooring, cabinetry, windows, doors, and more.
What nearby places can I visit when shopping at Lowe's Home Improvement?
Nearby places include Blue Rhino Propane Exchange for propane supplies, Sally Beauty for cosmetic needs, and Minute Key for key and locksmith services.
Are there nearby food options near Lowe's in Cross Lanes?
Yes, you can visit Asian Buffet, The Honey Baked Ham Company, Honey Baked Ham, or Fazoli's for dining options close to Lowe's.
Is there a fitness center near Lowe's Home Improvement in Cross Lanes?
Anytime Fitness gym is located nearby, perfect for customers who want to squeeze in a workout before or after shopping.
Where can I find mobile phone and telecommunications stores near Lowe's?
Nearby mobile phone stores include AT&T Store, T-Mobile, Cricket Wireless, and Wireless Zone (Verizon Authorized Retailer).