Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Clarksburg, WV offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,525 reviews
5 stars
816
4 stars
384
3 stars
151
2 stars
65
1 star
109
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Multiple customers reported significant delays and failures in delivery and installation services, leading to frustration and cancellations.
Customer Service
While some employees received praise for their helpfulness, many customers expressed dissatisfaction with the overall customer service, citing unhelpfulness and rudeness from staff.
Product Availability
Customers noted that the store generally has a good selection of products in stock, but there were instances of items being unavailable or misrepresented.
Mixed Experiences
Overall, experiences varied widely, with some customers having positive interactions while others faced significant challenges, particularly with management and specific employees.
- OOOliviaJan 5, 20265.0Very friendly staff members for online pick up. Easy to navigate the store. Not too busy.
- KJKatherine JonesDec 23, 20255.0Great service
- EHErik HUFFMANDec 21, 20251.0To Whom It May Concern, I am writing to formally complain about repeated delivery failures and a refusal to complete installation for a washer and dryer purchase made through Lowe’s. I placed an order on December 3rd for a washer and dryer totaling approximately $1,400. At the time of purchase, I was promised a delivery date of December 13th. Based on this assurance, I also opened a Lowe’s credit card specifically for this purchase. Since then, Lowe’s has failed to meet three separate delivery commitments: December 13th, December 15th, and December 18th. The December 15th delivery was reportedly canceled due to inclement weather; however, there was no snow or hazardous weather on the ground for the December 13th or December 18th dates. Despite this, those deliveries were also missed without explanation. On the 18th I received confirmation that my order was “next stop.” The delivery never occurred, and no contact was made to explain the failure. When a delivery team did finally arrive, they refused to carry the washer and dryer upstairs or complete the installation. This limitation was never disclosed to me at the time of purchase, during scheduling, or in any customer service communication. The staircase is permanent, structurally sound, and plenty wide enough for appliance delivery. In fact, my brother and I previously carried the original washer and dryer up these same stairs without any difficulty. The refusal was not due to clearance or safety concerns. When I contacted the store seeking resolution, I was told the manager was “too busy” to speak with me and was refused corporate contact information. This response further compounded the issue and demonstrated a lack of accountability and customer support. As a result of these repeated failures, I have: - Rearranged my schedule multiple times for missed deliveries - Been left without installed appliances despite paying for delivery and installation - Received misleading delivery confirmations - Experienced refusal of service with no prior disclosure - Been denied appropriate escalation at the store level I am requesting immediate escalation of this matter, written confirmation of how it will be resolved, and appropriate compensation for repeated service failures. Resolution should include either a properly authorized delivery and installation or reimbursement for third-party movers, along with a refund or credit for failed delivery and installation services. This has been an ongoing and avoidable issue, and I expect prompt and professional resolution.
- KCKaren CyrankowskiDec 8, 20255.0Looking for a washer.
- JBjim booreNov 28, 20253.0I don't use self check out
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Clarksburg, WV?
You can find products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, kitchen essentials, paint, patio furniture, tools, and more at Lowe's Clarksburg.
What services does Lowe's Home Improvement offer?
Lowe's offers services such as installation for appliances, cabinets, flooring, HVAC, lighting, roofing, plumbing, and more, along with free delivery, free haul away, and easy returns and exchanges.
What are the store hours for Lowe's Home Improvement in Clarksburg?
Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours as noted on their website.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account to receive updates.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment options.
Are there translation services available at Lowe's store in Clarksburg?
Yes, Lowe's offers translation services in English and Spanish, with additional in-store translation services available for other languages.
What nearby places can help me with propane needs when visiting Lowe's?
Blue Rhino Propane Exchange is nearby, providing propane supply services that you might find convenient during your visit to Lowe's.
What nearby dining options are available around Lowe's Home Improvement?
Nearby dining options include Shogun Japanese Steakhouse, Ruby Tuesday, Olive Garden, McDonald's, MrBeast Burger, and The Honey Baked Ham Company, perfect for grabbing a meal before or after your shopping trip.
Are there any nearby stores for electronics or mobile phones near Lowe's in Clarksburg?
Yes, there are Sprint Store and T-Mobile stores nearby, convenient for your electronics and mobile phone needs while visiting Lowe's.