Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Charleston, WV Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,739 reviews
5 stars
906
4 stars
410
3 stars
183
2 stars
94
1 star
146
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with customer service, with some employees being described as friendly and helpful, while others were reported as rude or unhelpful.
Product Availability
Customers noted a good selection of products, but there were complaints about items being out of stock or misrepresented in inventory.
Delivery Issues
Multiple reviews highlighted significant problems with delivery services, including missed appointments and damaged items.
Staff Knowledge
There were numerous comments about staff lacking product knowledge, making it difficult for customers to get the help they needed.
Store Environment
While some customers appreciated the cleanliness and organization of the store, others reported feeling uncomfortable due to security measures and employee behavior.
- DCDenver Casto6 days ago4.0Reasonable prices and helpfulness
- DRDaniel RichardsNov 14, 20255.0Clean store, well stocked. Employees were quick to help and knew what they were talking about
- MAMikey AllenOct 15, 20255.0The worker's were friendly and the service was great
- HAHilary Pratt AdamsSep 6, 20251.0I was at this store from out of town. I was looking at hanging plants by the register. I turned the paper looking for the price . I did not pull hard or yank the plant it just fell in floor and the pot broke. I think it wasn’t securely hung in the first place because it shouldn’t have fallen by barely touching the tag. A man came over after some nice employees said don’t worry about it we’ll clean it up as I was trying to pick up pieces of the small pot. I said I was wanting to buy that and he immediately said “Do you want to buy the one you broke” in a rude way .He didn’t let me explain what happened he just said are you ready to check out. I did not break it . It fell because it was not hung properly. I in fact my did buy it but he was rude and not helpful or anything.
- MRMelissa RichardsAug 4, 20251.0I would recommend not using this LOWES for any kitchen cabinets or countertop installations. They sub out their work and then when the work isn’t done, the take the word of their installers and not the customer and guess who get screwed… the customer. Poor service… you pay them for the work and cabinets, then they leave you in the dust to deal with people that you have no customer relationship with the solve their problems. I guess as long as they get their money that is all that counts. Not all LOWES are like this…. But this one is! Stay away! Not worth the hassle.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Charleston, WV?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Charleston, WV?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with closures on Thanksgiving and Christmas Day.
What services does Lowe's Home Improvement provide?
Services include installation for appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, doors, garage doors, garbage disposals, generators, gutters, hardwood floors, HVAC, laminate flooring, lighting, playsets, water heaters, shades, sheds, shower doors, shutters, siding, sinks, smart home, tile flooring, toilets, vanity, vinyl flooring, washers and dryers, water filters, windows, roofing, fence, and flooring installation.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery options for customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account. Email updates will be sent if the status changes.
Can I return or exchange items at Lowe's, and what is the policy?
Most items can be returned within 90 days with proof of purchase. Online returns can be initiated through your Order History, and in-store returns require proof of purchase at the customer service desk.
What payment methods are accepted at Lowe's Home Improvement in Charleston?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby places where I can get my keys copied or replaced when visiting Lowe's?
Yes, nearby minuteKEY locations offer key and locksmith services which can be convenient before or after your visit to Lowe's for home improvement needs.
Where can I get propane exchanged near Lowe's Home Improvement?
Blue Rhino Propane Exchange is located nearby and provides propane exchange services, ideal for customers looking to refill propane tanks for grills or outdoor equipment purchased at Lowe's.
What dining options are available near Lowe's Home Improvement in Charleston, WV?
Several restaurants like Charleys Cheesesteaks and Wings, Fujiyama Japanese Steakhouse, Arby's, Plaza Maya 2, Pizza Hut, and Su-Tei Restaurant are nearby, offering a variety of cuisines for a meal before or after your shopping trip.