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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Charleston, WV is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,751 reviews
5 stars
915
4 stars
410
3 stars
183
2 stars
94
1 star
149
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rude staff and difficulty finding assistance.
Delivery Issues
Numerous reviews highlighted significant problems with delivery, including damaged items and lack of communication.
Product Variety
Customers appreciated the wide selection of products available in the store.
Staff Knowledge
There were mixed reviews regarding staff knowledge, with some employees being helpful while others lacked product knowledge.
Store Cleanliness
The store was generally noted as clean and well-organized.
- JDJ D3 days ago1.0Worst customer service. Waited nearly 30 minutes had department page twice never did show up. Went to find a manager. Valeria couldn’t stop playing on her phone long enough to care. Start shopping at Home Depot.
- JHJay HolewinskiDec 30, 20255.0In Charleston West Virginia this store is huge and has a wide variety. We thank you
- BBBeh3m0thDec 30, 20251.0They do price matching until I found a lower price and then suddenly they don’t do price matching anymore. Trying to charge more than double MSRP on items and refusing to match other retailers after I showed pricing for less at target. Store manager was too incompetent to know the difference between market prices and retail prices.
- KNKimberly NunleyDec 18, 20255.0Always get what we need there! Everyone is always willing to help
- ZMZachary MartellDec 11, 20251.0Tuesday, November 25th my 10 year old Samsung dryer wouldn't turn on. Friday the 28th we found out it would be around $850 to repair it. We decided not a chance and headed to Lowe's. It was Black Friday, which worked out great for us. Found a nice Samsung washer/dryer set and ordered it with deliver, stack kit, and haul away on old appliances. We were told that it would be delivered Monday, December 1st. Fantastic! Little did we know that was the start of the worst experience with Lowe's we've ever had. On Monday, the delivery driver calls to tell us they don't have the stack kit on the truck but wants to deliver anyway. We refuse because our space requires the appliances be stacked. They say they can't get the stack kit to deliver until Thursday, December 4th. Already getting a little annoyed, but fine. When they showed up that Thursday to deliver both appliances were dented and damaged, the washer enough so on the panel with the electrical components and motor that we were worried it would cause a fire if we ran it. The drivers said if they took them back quickly we could get undamaged appliances the next day. Friday, December 5th rolls around and we don't here anything from Lowe's, not a peep. I have to call customer service on Monday, December 8th just to ask what is actually happening. Despite my growing frustration and anger, I do my best to remain polite with the service rep, and she informs me that the delivery was scheduled for Wednesday, December 10th, which no one had ever communicated with us. We've been unable to do laundry in our own home for weeks now and are quite upset, but fine. Yesterday on Wednesday, December 10th we get a call from someone at Lowe's asking if they were supposed to order the washer/dryer for us, because they had the order sitting on their desk. The delivery truck has already left for the day. We won't be getting our appliances that day, and couldn't even tell us when we might actually get them. We are so unbelievably angry. We have chosen Lowe's over Home Depot for years because we always felt we received better customer service with Lowe's but this is utterly ridiculous. Our appliances and service fees have been fully paid for since November 28th and have yet to be delivered. The most we've been offered is empty apologies and platitudes. If you actually need something delivered, maybe try somewhere else, because I can't say Lowe's in Kanawha City is wholly unreliable.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Charleston, WV?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Charleston, WV?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with closures on Thanksgiving and Christmas Day.
What services does Lowe's Home Improvement provide?
Services include installation for appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, doors, garage doors, garbage disposals, generators, gutters, hardwood floors, HVAC, laminate flooring, lighting, playsets, water heaters, shades, sheds, shower doors, shutters, siding, sinks, smart home, tile flooring, toilets, vanity, vinyl flooring, washers and dryers, water filters, windows, roofing, fence, and flooring installation.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery options for customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account. Email updates will be sent if the status changes.
Can I return or exchange items at Lowe's, and what is the policy?
Most items can be returned within 90 days with proof of purchase. Online returns can be initiated through your Order History, and in-store returns require proof of purchase at the customer service desk.
What payment methods are accepted at Lowe's Home Improvement in Charleston?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby places where I can get my keys copied or replaced when visiting Lowe's?
Yes, nearby minuteKEY locations offer key and locksmith services which can be convenient before or after your visit to Lowe's for home improvement needs.
Where can I get propane exchanged near Lowe's Home Improvement?
Blue Rhino Propane Exchange is located nearby and provides propane exchange services, ideal for customers looking to refill propane tanks for grills or outdoor equipment purchased at Lowe's.
What dining options are available near Lowe's Home Improvement in Charleston, WV?
Several restaurants like Charleys Cheesesteaks and Wings, Fujiyama Japanese Steakhouse, Arby's, Plaza Maya 2, Pizza Hut, and Su-Tei Restaurant are nearby, offering a variety of cuisines for a meal before or after your shopping trip.