Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Beckley, WV Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.8
1,675 reviews
5 stars
788
4 stars
360
3 stars
196
2 stars
100
1 star
231
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including difficulty in reaching staff, unhelpful employees, and rude interactions.
Inventory Issues
Customers frequently reported problems with inventory control, including items being out of stock or not available for online orders.
Staff Availability
Many customers expressed frustration over the lack of available staff to assist them in-store, leading to a negative shopping experience.
Delivery Problems
Several reviews mentioned issues with delivery services, including delays and damaged items upon delivery.
Store Cleanliness
While some customers noted that the store was clean and well-stocked, others reported unsanitary conditions in certain areas.
- DADavid Asher1 day ago1.0I dread having to resort to using Lowes for appliances. Delivery is horrible at best and trying to get someone on the phone to get any type of update is impossible. Wish Home Depot would open a store so Lowes would have to step up their game.
- RLRick Ligeikis3 days ago5.0I needed a tarp.
- RKRobert Robert G KippOct 31, 20253.0Good selection, awful inventory control and customer support. One of several instances: Needed about 33 of one item Bought and paid for all online when went to pick up, they had about half the number. Reordered the rest and when tried to pick up, order was short by 7. It took a third trip to get all the boards. Why didn't they let us know they were short. Also had trouble getting refunds or credit for the orders they shorted me on
- BCBrandi ClayOct 17, 20251.0Online pick up is ridiculous. You can place your order the day before and its still not ready the next day. I have had to call multiple times for the last 2 online orders I've placed.
- RBRandy BoxOct 12, 20251.0Asked a black girl for help and was looked at like I was stupid. Then, she was rude and lack of knowledge. Very Rude UNPROFESSIONAL.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Beckley, WV?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, garden equipment, bathroom storage, and more.
What are the Lowe's Beckley store hours?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with closures on 11/27/2025 and 12/25/2025.
Does Lowe's Beckley offer in-store pickup and delivery services?
Yes, Lowe's Beckley offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. You will also receive email updates if the order status changes.
Are there installation services available at Lowe's Beckley?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, doors, lighting, blinds, HVAC, roofing, fencing, and more.
What payment options are accepted at Lowe's Beckley?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
Does Lowe's Beckley provide support for disability access?
Yes, their facilities have wheelchair accessible parking and onsite services to support accessibility needs.
What nearby stores can I visit along with Lowe's Home Improvement in Beckley?
Near Lowe's Beckley, you can also visit Sam's Club for wholesale groceries, Kohl's for department store shopping, and GameStop for video games and electronics.
Are there any nearby food options when shopping at Lowe's Beckley?
Yes, nearby you will find Bellacino's Pizza and Grinders and Sicilia's Pizzeria, perfect for grabbing a meal before or after your shopping trip.
What healthcare-related places are nearby Lowe's in Beckley?
Nearby healthcare options include Raleigh Vision Associates, Eyemart Express, Carr Eye Care, and Lucid Hearing Center for vision and hearing needs.