Lowe’s in Barboursville, WV is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Mixed feedback on customer service; while some employees were praised for being helpful, many customers reported long wait times and difficulty finding assistance.
Product Availability
Customers appreciated the wide variety of products available, but some experienced issues with stock and delivery.
Store Cleanliness
The store was generally noted as clean and well-organized, contributing positively to the shopping experience.
Checkout Experience
Several reviews mentioned frustrations with self-checkout only options and long waits at the registers.
CV
Chris Vickers
Jan 5, 2026
2.0
Was in the plumbing section of Lowe’s. And like always there was no one to help. They hire specialists to be in these spots to help you with your projects. Unfortunately most are never there. Or in my case this day they are somewhere else doing who knows what. This day I ask two employees one running a fork lift the other guiding him ,if they worked in plumbing “sorry no we don’t” I asked if the specialist was there. They said he is somewhere in the store I think in the back.
Here’s what shocked me.
They said let’s see if we can help you.
Derick and Devon Neither had any idea what I was talking about but took the time to help me find the parts I needed. Then helped me look up if they would work on google. If they was the right size.
These guys could’ve just said sorry and kept doing what they were doing, but they didn’t. They took the time understood what customer service was.
And that little bit of time It helped me finish my project.
Derick and Devon are the reason I wrote this review. Yes it’s one star for the store but it’s five stars for the two employees. I know they won’t get a raise or they won’t get anything for this because I work in customer service and I know employees don’t get raises for an Compliment. But they should again thank you Devon and Derick for being upstanding Lowe’s employees.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Barboursville?
You can find products like appliances, bathroom supplies, building supplies, flooring, tools, outdoor equipment, gardening supplies, kitchen and bathroom remodeling essentials, plumbing, and more at Lowe's Home Improvement in Barboursville.
What are the store hours for Lowe's Home Improvement in Barboursville, WV?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with holiday hours varying on specific dates.
Does Lowe's in Barboursville offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
What payment options are accepted at Lowe's Home Improvement in Barboursville?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payment.
Are there installation services available at Lowe's in Barboursville?
Yes, Lowe's provides a variety of installation services including appliances, flooring, doors, cabinets, lighting, and many more.
How can I check my order status or arrange a pickup at Lowe's?
You can check your order status online by logging into your MyLowe’s account or entering your order number. When your order is ready for pickup, you'll receive an email with instructions and pickup location details.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. You can start a return online for Lowes.com purchases or return items in-store with proof of purchase at the customer service desk.
What nearby businesses can I visit around Lowe's in Barboursville for additional services or shopping?
Nearby you can find Minute Key for key and locksmith services, Blue Rhino Propane Exchange for propane supplies, and JCPenney for clothing and department store shopping, among others.
Are there dining options near Lowe's Home Improvement in Barboursville?
Yes, nearby dining options include Charleys Philly Steaks for sandwiches, Logan’s Roadhouse steakhouse, Twisted Tenders for chicken, Panera Bread cafe, and QDOBA Mexican Eats.
What fitness centers are close to Lowe's in Barboursville if I want to work out before or after shopping?
Planet Fitness in Barboursville, including the main location and one nearby, as well as We Are Kid Fit, a sports and fitness venue, are close to Lowe's if you want to exercise before or after your visit.