Extra Space Storage

Reviews

• KK

  Kyle Knippel

  Mar 17, 2026
  1.0
  Terrible customer service, over head door is always broken which defeats the purpose of driving in climate control that I pay a premium for. They took the dumpsters away that were supposed to be part of the contract. Look anywhere besides here to find a storage unit.
• JS

  Jaydalynn Sutrick

  Jan 13, 2026
  5.0
  Brionna and Sydney are outstanding employees! They took the time to make sure we got the best available unit and pricing we needed. Highly recommend.
• CR

  Carrie Robinson

  Jan 12, 2026
  5.0
  Staff was very helpful and friendly at time of registration all the way through clean out.
• AH

  Austin Hansen

  Oct 14, 2025
  1.0
  If I could give them 0 stars I would. NEVER USE THIS STORAGE FACILITY. They wrongfully sold our families property in an auction and showed ZERO remorse or assistance in helping us recover our belongings. We were paying for an initial unit. As we had a massive truck load of belongings during non-business hours, our lock on initial unit would not work. We got a hold of Jeremiah who was employed at the time as 'manager' as we were told. He just told us to simply put it in another unit for now as the lock was deemed ineffective and this additional unit was paid for through the end of the year. So my wife contacted him days later to fix our initial lock and move our belongings into our initial storage unit. Jeremiah insisted we could leave our belongings in the additional unit and EVEN GAVE US A KEY for the new unit. On September 30th when we closed on a new home and were hoping to move our belongings we opened the additional unit and it was completely EMPTY. This company had auctioned off half of our belongings to our name. We had couches, cribs, strollers, TVs, 30 years worth of clothes, unopened wedding gifts, and the list goes on and on and on. Not only did they auction off this additional unit - but their current staff showed ZERO remorse or compassion and were extremely combative throughout the process. To be clear - we had zero intention of using an additional unit and if they called us we would have paid for the additional unit if needed (even though Jeremiah claimed it was 100% okay to use) - we were never given the opportunity to do so and because of that roughly 30k of belongings were auctioned off and my late fathers belongings, my children's baby boxes, and my wife and my self's baby boxes are in the hands of a stranger as well. NEVER STORE YOUR BELONGINGS HERE! I'd like to also add these responses are 100p AI generated and not useful whatsoever. The employee who answered my call regarding this issue continuously hangs up and refuses to have a conversation regarding this issue. It'd be great if there was an actual human behind this company Google review responses.

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