Extra Space Storage

4.7
555 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 5317 W Burnham St in West Allis, WI today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, manager living on site, exceptional security, ADA compliant, deliveries accepted, non climate controlled units available, parking spaces, wide drive isles and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
5317 W Burnham St, West Allis, WI
53219, United States

Hours

Reviews

4.7
555 reviews
5 stars
490
4 stars
21
3 stars
8
2 stars
13
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff, particularly Carla and Krystel, received high praise for their helpfulness, professionalism, and compassion, making the storage process easier for customers.

Cleanliness

The facility is consistently noted as clean and well-maintained, contributing to a positive customer experience.

Staff Recognition

Multiple reviews highlight specific staff members, especially Carla and Laretha, for their outstanding service, with many customers recommending them for raises.

Pricing Concerns

Some customers expressed dissatisfaction with pricing practices, including frequent rate increases and unexpected fees, suggesting a need for transparency.

Security Issues

A few reviews raised concerns about security, mentioning incidents of theft and inadequate security measures.
  • AA
    Angela
    2 days ago
    5.0
    The place is the best Krystle bub was very helpful and patient with me good job and thank you
  • VP
    Valerie P
    Nov 11, 2025
    5.0
    The employees here were very friendly and helpful while I was signing up for the first time. They even communicated with another facility for me about canceling an account and unit space I opened up earlier. The place looked very clean and well maintained while I walked through, too.
  • JP
    Jayla Perkins
    Oct 29, 2025
    5.0
    Crystal has been by far the best manager/ representative for this company. I needed a place for storage and never had to utilize one before she helped walk me through the process and was compassionate and helpful to me. Thank you so much for making this process as easy as possible!
  • AQ
    Alner Quiles
    Oct 27, 2025
    5.0
    Customer service was amazing. I give this place 5 stars. Very clean
  • DS
    David Swenson
    Oct 20, 2025
    5.0
    Krystel was amazing best customer service ever was very informartive

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.