Brand Certified
Ferguson Home
3.9(44 reviews)
Certified by Ferguson Home • Mar 01, 2026
Business Details
2425 N 14th Ave, Wausau, WI
54401, United States
Certified by Ferguson Home • Mar 01, 2026
(715) 679-2399
Certified by Ferguson Home • Mar 01, 2026
https://www.fergusonhome.com/showroom/branch/wausau-wi-showroom-0331
Certified by Ferguson Home • Mar 01, 2026
About
Certified by Ferguson Home • Mar 01, 2026
Bathroom Supply StoreKitchen Supply StoreLighting Store
Whether you're working on a bathroom renovation or building a dream kitchen, Ferguson Bath, Kitchen & Lighting Gallery offers the widest selection of kitchen, bath, appliance and lighting products from premium brands in Wausau, WI. Our state-of-the-art showrooms feature beautiful displays of innovative products in a welcoming, hands-on environment that allows you to see, touch and experience the products before making your selections. Our expert consultants help make sure every product you pick is a perfect fit for your kitchen and bath projects.
Details
- DeliveryNot available
- Curbside pickupNot available
Location
Certified by Ferguson Home • Mar 01, 2026
Hours
Certified by Ferguson Home • Mar 01, 2026
Reviews
3.9
44 reviews
5 stars
29
4 stars
3
3 stars
1
2 stars
2
1 star
9
- CLCaleb LNov 7, 20255.0This Ferguson in particular has been great, guys at the front counter have done a great job tending to my needs right away. Also a few people in the office that I have been helped by have been awesome as well!
- TPTodd PecheAug 15, 20241.0One of the worst experiences. You are just a number to them .Bought my refrigerator from them hasn't work right for 2 months they still haven't done anything for me .l had to call ge service myself. I will never do business there ag
- LBLuke BlazeiOct 21, 20215.0Went in with a super old valve that was leaking from my tub. I dont remember any of the names i think bob was his name either way everyone i encountered there was super helpful! Basically rebuilt my leaky valve free of charge and is working great! Thanks again!
- TKTerry & Steve KJun 15, 20211.0I ordered shower system 7 of 9 came promptly and the other two I found because I searched were to be be 25 week lead time. No email or phone message to make me aware. After 1 hour hold the associate did not offer ANY help with suggested substitute was very impatient at best and only repeated I could cancel! What? I asked to speak to her manager she said she was the highest level person. I argued unless her last name is Ferguson I don’t accept that. Then she asked what I wanted to speak to them for. Awful! With another 30 minute wait, for a person who acted no differently but said she was in the office of the VP. Covered my experience, nothing for solution Today I found a possible solution, a 40 second hold, confirmed form fit function and confirmed “halt” on the shower head and handle I had on order. Order, confirmation and credit achieves in 7 minutes. I would have NEVER received previous order and doubt if I would be notified. Shoddy at best yesterday CS call! Beware customers!
- RPRuth PfiffnerDec 4, 20205.0Ferguson Wausau is spectacular and Ted Peoter is so knowledgeable. It was a delightful experience.
Frequently Asked Questions About Ferguson Home
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What types of products does Ferguson Bath, Kitchen & Lighting Gallery offer?
Ferguson Bath, Kitchen & Lighting Gallery offers kitchen, bath, appliance, and lighting products from premium brands.
What are the showroom hours for Ferguson Bath, Kitchen & Lighting Gallery?
The showroom is open Monday through Thursday from 9:00 AM to 4:30 PM, and Friday from 9:00 AM to 4:00 PM. It is closed on Saturdays, Sundays, and certain holidays.
How can I return an item purchased from Ferguson?
You may initiate a return within 90 days of receipt for most items by logging into your Fergusonhome.com account and following the return setup instructions online.
Are there any restocking fees for returns at Ferguson?
No, there is no restocking fee on returned items.
Can I cancel an order I placed at Ferguson?
Orders can be cancelled within a very short period after placing. Log into your Fergusonhome.com account to check if your order is eligible for cancellation or contact customer service for assistance.
What payment methods does Ferguson accept?
Ferguson accepts Amazon Payments, their line of credit, checks, major credit cards (VISA, MasterCard, Discover, American Express), PayPal, and wire transfers.
Is Ferguson Bath, Kitchen & Lighting Gallery located near other related supply stores?
Yes, it is near Ferguson HVAC Supply and Ferguson Plumbing Supply, which can be convenient if you need additional building or plumbing supplies for your project.
What other services and businesses are located near Ferguson in Wausau?
Nearby you can find services like Wolseley Industrial Group, Pleasant Valley Storage, automotive services like Abra Auto Body Repair, and retail locations such as Fleet Farm and AbleLight Thrift Shop, which can be handy for shopping or storage needs.
Are there dining options close to Ferguson Bath, Kitchen & Lighting Gallery?
Yes, nearby dining options include Arby's, a fast food restaurant, and BroKogi Korean Fusion Cuisine, providing convenient places to eat before or after your visit.
How can nearby automotive services benefit customers visiting Ferguson?
Customers can access nearby automotive services like Kocourek Subaru and Abra Auto Body Repair of America, which is convenient if your visit coincides with vehicle maintenance or repairs.
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