The Washing Machine Man

Reviews

• KS

  Kenya S

  Jan 21, 2026
  5.0
  They always service my washer and dryer. I also have purchase a washer and dryer. Very reliable company. Price is always right !
• DY

  Dawud Young

  Jan 7, 2026
  5.0
  Alex was a delight to have in our home. He had a decade PLUS of experience and it was on display. He quickly diagnosed the issues, educated me and knocked it out in an hour, all while being friendly and professional. I would HIGHLY recommend Alex as your technician if anything goes wrong. Ten stars if I could.
• SC

  Sonya Carter

  Jan 3, 2026
  1.0
  My husband and I purchased a refrigerator from Washing Machine Man on November 6th. They’re weren’t able to deliver it until the following week. When the delivery guys arrived they removed my old refrigerator with no problem. When bringing in the new one they were having a hard time getting it through one day. I suggested another door - they said no this door is ok. It took them almost half hour to get the refrigerator in my home. After they got the refrigerator and plugged it in my husband noticed that the delivery guys damaged our freshly painted walls. They damaged the walls and when mentioning it to them they acted clueless. They was in a hurry for us to sign off on the delivery that they didn’t think we’d notice the damage. When we mentioned it to the delivery driver he acted as if he didn’t care. He made a note on the paperwork that there was damage done to the walls when delivering. He said someone would reach out to us about the damage. Two days went by and no call. I called the store and was told to text pictures of the damage to the store phone and someone would reach out. Another two days go by and no update. I called to get a follow up and was told that someone was supposed to reach out - no one never did. A week later we realized the refrigerator doors were not properly installed and would come completely off when opening the doors. They were water also didn’t work. I called and I was told no one could come out for several days and was asked if there was a note that said if the water part worked. There was nothing indicating that the water didn’t work. Also sent pictures of that. Someone eventually came out to look at the refrigerator and fix the doors and look at the water. The water couldn’t be fixed and we were told they needed to order a part. Again a week goes past and they come out and still nothing. The owner and someone else comes out but everything is still not complete. After almost three weeks it seems like everything is fine. On December 29 the ice maker and freezer stopped working and was no longer getting cold. it was leaking so I had to turn the water line off from my basement. Later that day the entire refrigerator stop working and in less than 2 months the entire refrigerator stopped getting cold. My husband called and was told they couldn’t get anyone out until that Saturday which was 5 days away. I called by December 30 to find out why would we need to wait 5 days to have it looked at. I was told they only had 2 technicians working. I explained to her that there staff had already been out to my home 4 times and that made no sense. She apologized and that was that. Now today January 3 the technician comes and within minutes you’ll need to swap it out and get a new one. It’s been less than two months and now I need to swap out the refrigerator. My husband and I go to the store to see what our options are. There’s nothing worth getting and then to be told to get something for the same price range after the inconvenience you caused us. Not only wasted time and spoiled food that they won’t replace we have to pick from the junk they have with notes on them they say no warrant-30 day warranty and something that you can hardly read. This is by far the worst experience from a used appliance store. No accountability or willingness to make the situation better. I would NOT recommend. Please do your research before shopping here. They’ll damage your property and leave you with a refrigerator that can’t be repaired. My advice by a brand new appliance.
• SJ

  Sharon Johnson

  Dec 17, 2025
  5.0
  Wilson came by and fixed my washer in 15 minutes. He knew right away what the problem was.
• RG

  Royal Goddess

  Dec 16, 2025
  5.0
  I've been using The Washing Machine Man's service since I've been in Milwaukee for 15 years, so they are my go to when I need an appliance or repair. Wilson did his best to solve the issue on the first try, but stated he needed to grab a part and will return. He let me know what the main issue was along with an additional problem the washer had that I was unaware of. Sure enough he came back the same day and worked on the appliance until he got it right and the price that I was quoted initially never changed. Thank you again Wilson and The Washing Machine Man for getting me right every time!

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