Lowe's Home Improvement

4.1
995 reviews

About

Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Manitowoc, WI, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Lowe's Home Improvement
4401 Crawford Boulevard, Manitowoc, WI
54220, United States

Hours

Reviews

4.2
891 reviews
5 stars
498
4 stars
215
3 stars
73
2 stars
32
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received high praise for their helpfulness, others were criticized for incompetence and poor communication.

Product Availability

Customers noted issues with product availability and delivery, particularly with special orders and appliances.

Store Environment

The store is generally described as clean, organized, and well-stocked, contributing positively to the shopping experience.

Employee Assistance

While many customers appreciated the assistance from staff, there were complaints about difficulty in finding employees when needed.

Warranty Issues

Several reviews highlighted frustrations with warranty services, particularly regarding appliances, indicating a need for improvement in this area.
  • TB
    Tony Bloom
    3 days ago
    5.0
    We've been doing business with Lowe's for years now, even though we're from half an hour north (Denmark) and they're not our closest "Big Box" store - but they're definitely one of our go-to options. In our most recent visit, we were trying to unravel a mess with a warranty issue on an Electrolux appliance. Working with the manufacturer was like jogging through a pool of warm peanut butter. Eventually, they simply dropped everything into the lap of Manitowoc Lowe's. And that's when hope arose! BRAVO to Bryain H! We called and spoke to him twice. He was able to figure out what the heck the manufacturer was doing, and assured us that Lowe's would take care of not only the warranty return/replacement, but also took the added step of making sure we were whole and satisfied when we finally finished the process. The day that we came in to make the final arrangements, we were behind our schedule and unfortunately were unable to meet up personally with Bryain H. (our loss). Instead, we were immediately helped by front-of-house associates Marina and Sammi. Being greeted and assisted as you enter an area is great customer care - but getting tag-teamed with TWO folks helping you is top tier. We eventually were introduced to Dave, who was able to figure out what the manufacturer was up to, documentation-wise. His assistance for us flowed seamlessly from Bryain H's prior work. You gotta love this guy's gift for humble humor! With a "good news/bad news" framing, he told us that our replacement order was in and had a zero balance owed! The bad news?! It was not ready to install until next week (seriously?! - BIG DEAL!!!!!). Not to be totally left out, while Dave was working on the computer and data, we ended up bumping into Stephanie. She was the same associate who fabulously helped us with a flooring purchase some years ago - crazy! Stephanie was still the ROCK STAR she was back then! We unfortunately didn’t get the name of one of the other associates who was present and helping make us feel at home, but we do have to mention Casey (even if he didn't want to get any glory for being in the background). All in all, our time in the store with these folks was more like a reunion of old friends (and a laugh-in . . . these folks have a great sense of humor)! In short, Lowe's Manitowoc picked up the dropped ball from a manufacturer that essentially left them holding the bag while bagging out on us. This great team - in my humble opinion - went above and beyond to not only facilitate our warranty issue, but made sure that we were made whole, and made to feel appreciated and cared for. Period - Mic Drop - Slam Dunk! LOWE'S Manitowoc for the win on this one!!! Thanks, folks - you are the G.O.A.T! Thanks for making - what should have been - a mundane chore into one of the must fun times we had that week!
  • BW
    Brock Walsh
    Dec 15, 2025
    1.0
    They know why. Look them up on BBB.com and the reviews are staggeringly bad. May I suggest Menards or Home Depot?
  • SW
    Shelby Westerhausen
    Dec 7, 2025
    1.0
    Love how lowes will not fix this considering this is how it was delivered to us already broken but was told they wont honor anything because we did not but THEIR WARRANTY. It shouldn't matter for that. It was in your establishment like this and then delivered to us like this. Worst customer service! Now I have to sit on hold with GE to try and get them to fix it. Thanks for nothing. I've bought literally all my appliances from yall but I guess for now on I will take my business else where and will be canceling the card we got through yall. Wish I could give negative stars
  • MK
    Mclain Kittleson
    Dec 4, 2025
    5.0
    Got exactly what I needed and then some! Very friendly and helpful staff!!!
  • BW
    Brian W
    Oct 25, 2025
    1.0
    I stopped in late this morning to see if they still had self check out only. Yep they do. I walked out. I noticed they have people standing around the self check outs doing nothing, but want customers to do the work for check out. Imagine expecting someone that isn’t an employee to know how to do every thing as soon as you walk in the door. Oh wait that is almost all employers.

Frequently Asked Questions About Lowe's Home Improvement

How do I find a product online?

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

How do I check my order status?

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.