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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Franklin, WI is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,590 reviews
5 stars
859
4 stars
364
3 stars
151
2 stars
66
1 star
150
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported rude or unresponsive staff.
Product Availability
Customers expressed frustration over items being out of stock or misrepresented online, leading to wasted trips and unmet expectations.
Delivery Issues
Numerous complaints were made regarding delivery delays and poor communication about orders, causing significant inconvenience to customers.
Store Organization
Several reviews highlighted issues with store organization and the difficulty in finding assistance, contributing to a frustrating shopping experience.
Positive Experiences
Despite the negative feedback, some customers reported positive experiences with specific employees who provided excellent service and support.
- DMDean MilinskiDec 27, 20254.0Many tool options, but didn't have klein circuit Breaker finder that was supposed to be in stock.
- TSTaylor SpangenbergDec 6, 20255.0Place an order online. Very easy. Drove over & a pleasant women brought it right out to me. The whole process was as easy as a Target pick up.
- OCOneida CaporalNov 28, 20255.0i was looking for help to choose a snowblower and Guillermo approach me with a very kind attitude and help me with everything i needed more being the first time that i come to this lowes i personally will come more often to this store
- PSPhil SaulNov 28, 20251.0Called the store multiple times to reach the customer service desk. Each time I was hung up on by whoever was working at the customer service desk. The automated directory would send my call to the service desk, ring once or twice then drop. Don't bother the employees at this location they don't want to answer the phone. I've had similar problems in the past with this location when attempting to reach other departments. And in store they seem to have a low knowledge no expectations way of handling customers. If you've come to this Lowe's seeking help or project advice, lower your own expectations because that's the atmosphere. Would recommend you take the time to go to the Delavan Lowe's instead. It's farther away but you'll get better service.
- MRMarie RahnNov 17, 20251.0If I could give Lowes a Zero, I'd do that. What a horrible nightmare experience. I bought flooring from them. The story is really long and well documented. In the end, Lowes acknowledges that the errors are theirs, however the best they can possibly do is give me a 10% refund. In other words, when they admittedly mess things up the customer only has to pay 90% of the bill.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Franklin, WI?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, tools, outdoor furniture, garden equipment, and more suitable for both DIYers and professionals.
What are the store hours for Lowe's Home Improvement in Franklin, WI?
Lowe's in Franklin is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours as posted.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payment.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also be sent if the status changes.
What is the process for returning or exchanging an item at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting a return in your order history. In-store returns require proof of purchase at the customer service desk.
Are installation services available at Lowe's Home Improvement?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, doors, roofing, and more.
What nearby places can I visit around Lowe's Home Improvement in Franklin, WI?
Nearby you can find Moon Dance Cafe for coffee, Milwaukee Habitat for Humanity ReStore for donation needs, and Toppers Pizza for a quick meal after shopping.
Are there any nearby fitness or wellness centers near Lowe's in Franklin?
Yes, Anytime Fitness Franklin East Rawson gym and Epic Nail Spa are close to Lowe's for those interested in fitness or beauty treatments.
How can nearby businesses like Minute Key and Blue Rhino Propane Exchange complement my visit to Lowe's?
Minute Key can assist with key and locksmith services, while Blue Rhino Propane Exchange provides propane supply, making it convenient to combine these errands when visiting Lowe's for home improvement needs.