Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Tacoma, WA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.8
2,091 reviews
5 stars
921
4 stars
536
3 stars
248
2 stars
125
1 star
261
What are people saying?
AI-generated from recent customer reviews
Customer Service
There are numerous complaints about poor customer service, including rude staff and lack of assistance, leading to frustration among customers.
Staff Knowledge
While some employees are praised for their helpfulness and knowledge, many customers report that staff are often unhelpful or lack product knowledge.
Store Organization
Customers frequently mention disorganization within the store, making it difficult to find items, and express dissatisfaction with the layout.
Product Availability
Several reviews indicate issues with product availability, including discrepancies between online inventory and in-store stock.
Positive Experiences
Despite the negative feedback, some customers report positive experiences with specific employees who provided excellent service.
- LLLazarpageNov 10, 20255.0Great place to find weird sized/shaped fasteners. I came in very late at night...just before closing. I got great help from the gentleman in the appliance area. I wish I could remember his name because he was so helpful. I told him what I needed and he found the item...
- MCMichael Davis (Crash)Nov 5, 20255.0Has all your Home improvement needs?
- JSJuanita SmithNov 4, 20255.0Very helpful
- SCSteve CanoOct 21, 20255.0I always have a smooth and nice experience at this Lowe's whether I'm shopping in store or picking up an online order. The staff is great. It's one of my favorite stores.
- ATAngel TrinhOct 15, 20255.0I love how Lowe’s honors veterans by welcoming them to their team. I truly appreciated the gentleman in the camouflage vest at the customer service desk who took the time to personally escort me to Plumbing and Kitchen Cabinets. I really enjoyed our conversation and will definitely be coming back. Thank you for the outstanding service!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Tacoma, WA?
You can find a wide range of products including appliances, bathroom supplies, building materials, paint, tools, flooring, garden equipment, outdoor furniture, and more.
What are the store hours for Lowe's Home Improvement in Tacoma?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sundays from 7:00 AM to 8:00 PM.
Does Lowe's in Tacoma offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What is the process for returning or exchanging an item at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return in your Order History. In-store returns require proof of purchase at the customer service desk.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Does Lowe's provide installation services?
Yes, Lowe's provides a variety of installation services including appliances, flooring, cabinetry, doors, windows, HVAC, and more.
Are there any nearby places where I can get my keys duplicated near Lowe's Tacoma?
Yes, there are two nearby key and locksmith services called minuteKEY and Minute Key where you can get your keys duplicated.
Where can I refill or exchange propane near Lowe's in Tacoma?
Blue Rhino Propane Exchange, a nearby propane supplier, offers propane tank refills and exchanges close to Lowe's.
What are some dining options near Lowe's Home Improvement in Tacoma?
You can find local dining options nearby such as Fresh Rolls, a Vietnamese and Asian restaurant with bubble tea, Arnold's Happy Days for American fast food, and Ricos Tacos offering Mexican cuisine.