La-Z-Boy Tacoma

Reviews

• DH

  Donna Howard

  Mar 9, 2026
  4.0
  I am giving a 4 only because I had to call the store in order to call someone to open the door. Store hours are post on Mapquest as being open at 10a on Sunday, got there at 10:30a and saw the hours on the door as 11a opening. Came back at 11:15a and the doors were still locked! Had to call the store to get someone to open.
• SM

  Shahram Milani

  Mar 8, 2026
  2.0
  I know why businesses want you to leave a review right after a purchase or interaction. While the initial interaction may be positive is the long-term quality of the products and issues down the line that is what makes a difference. And that's why they don't wait for a few weeks to review and want your review right away. So that's not how I roll anymore.
• KK

  K

  Mar 5, 2026
  3.0
  Our sales person seemed knowledgeable and was respectful. The one thing that was Not mentioned to us is that the pad of the carpet that was recommended was about 10inches larger than the rug. The delivery person said Lazy Boy does that all the time. We called Lazy Boy and were told to cut the pad ourselves with regular scissors. The delivery person told us to buy an electric scissor. It will be a straighter line and regular scissors will cramp up your hand. We bought electric scissors from Amazon and we are glad we did! Also, the sales person said LayBoy always orders a larger pad. We know that is not true because 3 years ago we bought the same rug for 2 other rooms and the pad fit perfectly!
• ON

  OlivianBen Nelson

  Mar 4, 2026
  1.0
  The said 6-8 weeks. It’s been 9 weeks and they want a a review since they have text me 3 times. No contact for delivery or even a status update so I can plan a day to be home for delivery. After the money spent and the reputation, I am surprised by this lack of service.
• CS

  Candace Sheehan

  Mar 4, 2026
  5.0
  We have had excellent customer service at Laz-Z-Boy in Tacoma. Jeremy helped us with all of our questions and if he didn't know the answer he found it. We then had Candy, the excellent designer consultant, come to our house to see if what we had selected would work in our room. We got great ideas, excellent follow-through and an excellent price. We now anxiously await our delivery of what we purchased. We are so impressed with their service, selection and quality. This is a rare example and we can see why they have such a good reputation. Thank you!

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