Business Details
About
Bathroom Supply StoreKitchen Supply StoreLighting StoreAppliance Store
Whether you’re designing a new home or renovating a single room, Ferguson Home offers an unmatched selection of bath, kitchen, and lighting products by renowned brands, ensuring you’ll find everything you need for your project. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.
Details
- DeliveryNot available
- Curbside pickupNot available
Location
Hours
Reviews
4.5
54 reviews
5 stars
43
4 stars
4
3 stars
3
2 stars
1
1 star
3
- MBM BNov 8, 20255.0Our contractor purchased a Delta kitchen sink for us three years ago at Ferguson in Seattle. I wanted to replace two accessories (rolling mat and drying mat) and, when I called, I was transferred to Lisa in Tacoma. She provided excellent customer service. Ferguson doesn't carry the accessories but she encouraged me to call Delta and said that the accessories might still be under warranty (something I did not expect). To my surprise, the accessories are still covered by the warranty and Delta will send me a new set. I only had to pay for the shipping. Ferguson is a great company, with a huge variety of products and excellent customer service. I highly recommend it!
- MBMichelle BrogdonNov 5, 20255.0Awesome place. One of the salesman (consultant) saw that we were pretty stressed out about our home build and took us under his wing and helped us with just about everything in the house! (Without an appointment, we just dropped in). He told us the thing's to look out for and why something may look the same but way more expensive. Super helpful information to help us make huge decisions. Also walked us through the Ferguson Internet home site where we set up an account to see our different selections, wish list & purchases. He did not pressure us into buying, which we appreciate. Great experience.
- LNLLOYD NYKIDIESJul 17, 20255.0Our visit to Fergerson Home in Tacoma was an enchanting experience. The showroom was beautifully designed, showcasing an array of high-end appliances and fixtures that immediately captured our attention. As we entered, we were greeted with genuine warmth by the front desk staff, who welcomed us like old friends, despite our arrival without an appointment. The inviting atmosphere was enhanced by the availability of complimentary water in elegantly displayed fridges, allowing us to stay refreshed as we explored. After taking some time to wander around, we were introduced to Christine, a delightful sales associate whose charm and genuine kindness made us feel at ease. She radiated warmth and attentiveness, encouraging us to share our vision for a significant kitchen remodel. With a genuine passion for her work, Christine patiently answered our numerous questions, guiding us through the myriad of options available for stoves and refrigerators. We were excited to learn about the high-quality appliances on offer and decided to go with two stunning Blue Star stoves, a choice made easier by Christine’s thorough research and insightful recommendations regarding various exhaust systems. We also selected two impressive 36-inch Thermador refrigerators and an 18-inch freezer. Christine took the time to explain the nuances between Sub-Zero and other brands, allowing us to feel confident in our decision to opt for Thermador due to its exceptional reputation. One of the highlights of our conversation was Christine’s detailed explanation of the installation procedures. It became clear why we would choose to buy from Fergerson instead of Albert Lee. While both companies charge for installation, Fergerson provides extended warranties and assumes full responsibility for the installation process. In contrast, Albert Lee would require us to hire a separate entity, adding an extra layer of complexity to our purchase. As we explored further, Christine introduced us to an impressive selection of sinks and faucets, each more stunning than the last. We ultimately decided to go with three beautifully crafted sinks, which will undoubtedly elevate the look and functionality of our new kitchen. Overall, we left Fergerson filled with excitement and gratitude—not just for the fabulous choices we made, but also for the exceptional service we received from Christine and the welcoming atmosphere of the showroom. Our experience reaffirmed our confidence that we made the right choice in partnering with Fergerson for our kitchen remodel.
- LBLeslie BakerFeb 7, 20245.0I am an interior Designer and rely heavily on Fergusons trained staff. Yesterday’s 4 hour session with the builder, homeowner, Ferguson Professional and myself resulted in knocking out 6 bathrooms in one house. We couldn’t have done it without her. Also it’s the most beautiful showroom in Tacoma you have ever visited. You get to operate everything under consideration.
- LRLinda RodgersJan 16, 20215.0This is my second review I have written about Ferguson Plumbing, the one located in Mid Tacoma. In my first review, I mentioned that I had received excellent personal service from Ferguson, thru Carrie Deines. She was always quick to respond, she had solid information on prices, finishes, availability, and - even better - she gave experienced recommendations on products. She was not trying to sell only the expensive products, she was honest and straightforward. Now , at the end of the remodel, we discovered that somehow , we were missing a sink. The countertop company had installed the wrong sink into a bathroom, ....but where was the correct sink? No one was sure whether it had been picked up , or not. However, there was no long, protracted discussion about this . Carrie said, "we will get you the sink that you need replaced, immediately." I explained, that the smaller sink was ony $131, and I would pay the difference for the sink which was needed to replace it-- that one was around $265. Carrie was back to me within 2 days. She and the manager offered to replace the sink , without extra payment. They did not dicker back and forth about who paid what, and where was the mistake made. They said, sorry about that, we will take care of it for you. This is the kind of service, that will send me back to Ferguson over and over. Ask For Carrie Deines, she's great. .
Frequently Asked Questions About Ferguson Home
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What products does Ferguson Home offer?
Ferguson Home offers a wide selection of bath, kitchen, and lighting products from renowned brands, suitable for new home construction or renovations.
What are the Ferguson Home showroom hours?
The showroom is open Monday through Saturday from 10:00 AM to 5:00 PM and is closed on Sundays and major holidays.
How can I book a personalized appointment at Ferguson Home?
You can book an appointment at one of Ferguson Home's showrooms to get personalized expert support throughout your project.
What is Ferguson Home's return policy?
Most items can be returned within 90 days of receipt for a refund, excluding shipping costs. Items must be in resalable condition and uninstalled. Specific categories have exceptions.
Is there a restocking fee if I return an item to Ferguson Home?
No, there is no restocking fee on returned items.
How do I initiate a return or cancel an order at Ferguson Home?
You can set up returns or cancel orders online by logging into your Fergusonhome.com account. Guest users need to create an account to proceed.
What forms of payment does Ferguson Home accept?
Ferguson Home accepts Amazon Payments, Ferguson Line of Credit, checks, major credit cards (VISA, MasterCard, Discover, American Express), PayPal, and wire transfers.
Are there nearby places I could visit when shopping at Ferguson Home Tacoma?
Nearby you can visit the Ferguson Bath, Kitchen & Lighting Gallery for more home solutions, the Arthur Murray Dance Studio Tacoma for dance and wellness activities, and Seattle Lighting for additional lighting options.
How can nearby places like Group Health Eye Center and Kaiser Permanente support my visit to Ferguson Home?
If you need eye care or medical services while shopping or renovating, nearby facilities like Group Health Eye Center and Kaiser Permanente offer convenient healthcare options near Ferguson Home.
What other services near Ferguson Home could assist customers in home improvement projects?
Nearby services such as NorthWest Plumbing Connection offer plumbing and construction services, and Heritage Bank and Qualstar Credit Union provide financial services to support your home projects.