Brand Certified
Ferguson Home
3.9(7 reviews)
Certified by Ferguson Home • Apr 05, 2026
Business Details
14748 East Indiana Avenue, Spokane Valley, WA
99216, United States
Certified by Ferguson Home • Apr 05, 2026
(509) 505-2055
Certified by Ferguson Home • Apr 05, 2026
https://www.fergusonhome.com/showroom/branch/spokane-valley-wa-showroom-2822
Certified by Ferguson Home • Apr 05, 2026
About
Certified by Ferguson Home • Apr 05, 2026
Bathroom Supply StoreKitchen Supply StoreLighting StoreAppliance Store
Whether you’re designing a new home or renovating a single room, Ferguson Home offers an unmatched selection of bath, kitchen, and lighting products by renowned brands, ensuring you’ll find everything you need for your project in Spokane Valley, WA. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.
Location
Certified by Ferguson Home • Apr 05, 2026
Hours
Certified by Ferguson Home • Apr 05, 2026
Monday10:00 AM - 5:00 PM
Tuesday10:00 AM - 5:00 PM
Wednesday10:00 AM - 5:00 PM
Thursday10:00 AM - 5:00 PM
Friday10:00 AM - 5:00 PM
Saturday11:00 AM - 3:00 PM
SundayClosed
Reviews
3.9
7 reviews
5 stars
5
4 stars0
3 stars0
2 stars0
1 star
2
- EFEdward and friends2 days ago1.0I spent nearly 30 minutes wandering around the showroom and was never greeted or even acknowledged by a single employee in there. I was looking to ask a couple of questions for my bathroom remodel but if this is the attention they pay to customers I can spend my money elsewhere.
- CPCamilla PDec 1, 20255.0EDIT: I went back to look at a sink to match the color in real life with plans to buy it elsewhere. A designer approached me and offered to help, which I politely declined (see original review below). No doubt seeing me struggle to decide on a color, she came back and kindly offered to help again. I didn’t have anything to lose at this point so I accepted. Erin C was absolutely AMAZING!! She was super helpful picking the sink color and even helped with a couple of other items. She was also just a fun and interesting person to work with. I joked that I bet I could have shown up wearing my work out clothes and she would not have cared and I was rewarded by a fun story from a previous job she had. A truly great experience and I hope management knows what a difference she makes. For those he hate not knowing the rest of the story, my original 1 star review: We were hoping to use Ferguson for our second kitchen remodel after a great experience about 15 years ago. The showroom was beautiful, the receptionist was polite, but the designer was very rude. I popped in after going to the gym to do a quick look at sinks - wearing leggings and an oversized hoodie- so perhaps I did not fit the vibe. An employee was camped out in front of the sinks with a couple. After waiting and listening in for about 5 minutes I realized they were working on their devices and not actually looking at the sinks. I waited about 10 more minutes and politely asked to see the sinks they were blocking. I was told I could not because they were looking at the sinks. They were not looking at sinks and there were plenty of available desks. They just couldn’t be bothered to move. It is not the same company it was and I won’t be back.
- MQMichael QuinnApr 11, 20255.0Great customer service
- KWKelsey WeinandMar 30, 20255.0The Pinterest boards got to me and I had to redo our bathroom and laundry room. Home Depot failed me and eventually Google lead me to Ferguson, and let me tell you, I am so glad! I had two lovely ladies help me, Erin & Alyssa, everything came together so well. I love all the fixtures, from the sink with matching towel holders to matching knobs for the cabinets! They will be my number one place to go for our next project!
Frequently Asked Questions About Ferguson Home
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What types of products does Ferguson Home offer?
Ferguson Home offers a wide selection of bath, kitchen, lighting products, and appliances from renowned brands to support your home building or renovation projects.
What are Ferguson Home's regular business hours?
Ferguson Home is open Monday through Friday from 10:00 AM to 5:00 PM, and on Saturday from 11:00 AM to 3:00 PM. It is closed on Sundays and certain holidays.
How can I return an item I purchased from Ferguson Home?
You may initiate a return within 90 days of receipt if the item meets return conditions. Returns can be set up online through your Fergusonhome.com account or by creating one if you are a guest.
Are there any fees for returning items to Ferguson Home?
No, there is no restocking fee on returned items.
What payment methods does Ferguson Home accept?
Ferguson Home accepts Amazon Payments, Ferguson Line of Credit, checks, credit cards (VISA, MasterCard, Discover, American Express), PayPal, and wire transfers.
How soon will I receive a refund after returning an item?
Refunds are processed within 5 to 10 business days after the returned item has been received and inspected by the warehouse.
Can I cancel my order after placing it?
Orders can be canceled shortly after placing them by logging into your Fergusonhome.com account. If the cancel option isn't available, contact customer service promptly to request cancellation before shipping.
What nearby dining options are available around Ferguson Home?
Nearby dining options include Outback Steakhouse and Olive Garden Italian Restaurant, great places to enjoy a meal before or after visiting Ferguson Home.
What other stores are near Ferguson Home that might complement my shopping experience?
Nearby stores include JOANN Fabric and Craft Stores for arts and crafts, Best Buy for electronics, and Carpet One Floor & Home for flooring and furniture needs, enhancing your visit to Ferguson Home.
Are there recreational places near Ferguson Home you can visit?
Yes, Spokane River Centennial Trail and X-Golf Spokane Valley are nearby and great for outdoor activities or entertainment if you want to explore before or after shopping.
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