Business Details
About
Furniture StoreHome FurnitureChairsCustom FurnitureLa-Z-Boy
La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Location
La-Z-Boy Silverdale
11467 Pacific Crest Place C101, Silverdale, WA
98383, United States
Hours
Reviews
4.4
396 reviews
5 stars
298
4 stars
46
3 stars
13
2 stars
8
1 star
31
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Customers consistently praised the friendly, knowledgeable, and helpful sales staff, highlighting their patience and low-pressure approach.
Delivery Issues
Several reviews noted significant problems with delivery, including missed appointments and poor communication regarding delivery status.
Product Quality Concerns
There were multiple complaints about the quality of furniture received, including defects and dissatisfaction with the items delivered compared to what was expected.
Customer Service
While many customers appreciated the initial sales experience, there were numerous reports of poor follow-up service and lack of accountability from management regarding issues after the sale.
- MSMargy Schiele6 days ago5.0Tyler was great at showing us possibilities and helping us make decisions that fit us
- CVChristie VeitchJan 5, 20265.0Great experience. Professional staff, extremely helpful. Would definitely recommend.
- NHNancy HammackJan 4, 20265.0I was fortunate to work with Reace, the Sales Manager at the Silverdale location. He was eager to help but not pushy. I knew what I wanted and he was able to put together my perfect recliner. This is my second purchase from La-Z-Boy. I highly recommend this store for your furniture needs.
- FJFrankye JonesJan 4, 20265.0Absolutely a pleasure learning about LaZBoy products, how they are made and how they differ from other similar products. Not even a hint of overbearing hard sale tactics that would have turned me away. KUDOS to Tyler and to Jadyn for hearing my concerns and for finding a chair that will work for me and my short stature. 🙏🏼🙏🏼🙏🏼
- TSTimothy SaxonNov 29, 20251.0We recently purchased a loveseat and couch from the Silverdale La-Z-Boy location. Jayden was our salesman, and he was excellent, knowledgeable, attentive, and very helpful in guiding us to exactly what we wanted. Unfortunately, the problems began with the delivery. The furniture was scheduled to arrive on Friday, November 28, between 9:00 AM and 12:00 PM. I confirmed this date and time with the delivery company on Wednesday, November 26, and I have a screenshot of the confirmation. I even took the day off work to be available. The delivery never arrived. After waiting past the scheduled window, I contacted the Silverdale location. At that point, Jayden informed me that he had received an email earlier that morning canceling the delivery. I was never notified of this cancellation, which left me waiting unnecessarily for a truck that never came. Following multiple phone calls and even an in-person visit to the store, I ultimately decided to cancel my order and request a refund. The refund process itself was another frustrating ordeal, taking more than 24 hours to resolve and I am still uncertain whether it has been fully processed. Bottom line: While the sales experience was positive, the communication and accountability after the sale were extremely poor. La-Z-Boy did not take responsibility for the delivery failure (despite using a third-party service), and the management team showed little urgency or interest in resolving the issue. It feels as though the company prioritizes making the sale but offers little support afterward. I hope you take this feedback seriously, as improving communication and accountability after the sale would greatly enhance the customer experience. I hope the La-Z-Boy corporate office and Silverdale Management team sees this and works on after experience support. I was really looking forward to my couches, but I needed up taking my business elsewhere because of their follow up communications and unreliable delivery team.
Frequently Asked Questions About La-Z-Boy Silverdale
What types of furniture does La-Z-Boy Silverdale offer?
La-Z-Boy Silverdale offers a variety of furniture including sofas, sectionals, chairs, recliners, loveseats, ottomans, tables, and sleepers, all customizable to fit your unique style.
What are the hours of operation for La-Z-Boy Silverdale?
La-Z-Boy Silverdale is open Monday through Friday from 10:00 AM to 7:00 PM, Saturdays from 10:00 AM to 6:00 PM, and Sundays from 11:00 AM to 6:00 PM. Holiday hours may vary.
Is delivery available for purchases at La-Z-Boy Silverdale?
Yes, La-Z-Boy Silverdale offers delivery services for your convenience.
Do I need proof of vaccination to shop at La-Z-Boy Silverdale?
No, proof of vaccination is not required to shop at La-Z-Boy Silverdale.
What payment options does La-Z-Boy Silverdale accept?
La-Z-Boy Silverdale accepts American Express, Discover, MasterCard, and Visa credit cards.
Where is La-Z-Boy Silverdale located?
The store is located at 11467 Pacific Crest Place C101, Silverdale, WA 98383, USA.
Which nearby places can I visit for dining after shopping at La-Z-Boy Silverdale?
After shopping, you can enjoy dining at nearby restaurants such as MOD Pizza, Jersey Mike's Subs, Chipotle Mexican Grill, Trapper's Sushi, Blazing Onion Burger Co. Whiskey Bar, Crumbl - Silverdale, and Waffle Stop.
Are there other retail stores close to La-Z-Boy Silverdale where I can shop?
Yes, nearby retail stores include DSW Designer Shoe Warehouse, Marshalls, Sierra, Purpose Boutique, Ulta Beauty, and Carter's, all within The Trails at Silverdale shopping center.
Can I stop by nearby service stores while visiting La-Z-Boy Silverdale?
Yes, nearby service stores include Xfinity Store by Comcast and AT&T Store if you need telecommunications or mobile phone services.
Does La-Z-Boy Silverdale offer professional design services?
Yes, La-Z-Boy Silverdale combines high-quality craftsmanship with professional design services to help bring your vision for your home to life.