Lowe's Home Improvement

Reviews

• DC

  Don Caffrey

  Mar 31, 2026
  1.0
  Staff are great (really!) but Lowe's doesn't have enough people working so you have to wait forever for everything from overworked underpaid staff. They need to pay people better and hire more people and the store could be good again.
• MJ

  Michael Jordan

  Mar 26, 2026
  1.0
  Recently, cashiers no longer enter your phone number for Pro accounts and instead push you to use their app, which hasn’t been very reliable in my experience. It’s frustrating, especially when the app promotes products that aren’t actually in stock. I also had a situation where flooring was ordered, only to be told a month later that it couldn’t be fulfilled. Overall, the experience has been disappointing, and it makes me consider going elsewhere for future projects.
• GG

  GRAHAM GOMES

  Mar 22, 2026
  5.0
  I always prefer Lowe's over at home Depot especially this one
• CC

  Cody - Seattle Plate Check

  Mar 14, 2026
  1.0
  Went to Lowe's on Rainier in Seattle today to buy packing supplies and had a genuinely terrible experience. A lot of basic items I needed were out of stock, but the bigger issue I had was the complete lack of customer service. While shopping in the window shade section, I saw an older man sitting there and initially thought he was an employee, so I asked for help. He laughed and looked at me and said he was another customer who had been sitting there for 20 minutes waiting for assistance; after repeatedly pressing the button to summon an employee...WOW As I walked away, I noticed several employees standing around talking and joking instead of helping customers. I specifically told them that there was a customer waiting for assistance in that department (sorry to be a Karen but jeez). Their response was essentially "OK", and they continued their conversation. Checkout was no better. I stood in line for around 10 minutes because there was only one cashier working the register, with the remaining checkouts being self-checkout. Meanwhile, there were multiple employees standing at the returns and support desks with no lines at all.... Very strange store. Plenty of staff were physically present, but apparently not where it actually mattered. On the bright side, there's an excellent hot dog stand out front, which made dealing with the terrible customer service a heck of a lot easier. Still, 1 star.
• PK

  Pravikesh Kumar

  Mar 6, 2026
  1.0
  Absolutely do not recommend using the store for any sort of Appliance purchase or major purchases. Majority of the employees including assistant store managers are not properly trained or aware on how to even do their job. They keep on passing the puck around to other people and making their clients go in circles. I spent over $11,000 in flooring and was delivered 6 weeks late. While inquiring about where the product is nobody could provide me answers on where the product was and whether or not this was actually going to be delivered , wasting precious time as well as holding cost on my project exceeding $5,000. Multiple inquiries with the assistant manager and the pro teams left me with nothing . Everyone saying that the store manager or somebody will call you back and never received a single call . I also ordered over $10,000 of appliances in which their delivery team was incapable of properly delivering or placing the items in the correct locations. They do not follow directions and have substantial language barrier. They tell you they understand but things don't get done the right way. Although pricing may be slightly more enticing than the competitors definitely is worth the extra couple bucks to get it your appliances and flooring from a professional company.

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