Lowe's Home Improvement

Reviews

• BJ

  Becca Johnston

  5 days ago
  4.0
  I agree with others about the outside cleanliness. They have a large parking lot to maintain. Probably too big for their operations honestly, but thats not their fault. I noticed some illegal campers when I visited. It would be great to see trash picked up, tweaks pushed out, and the parking lot maintained to look more welcoming. Instead you kinda have to wonder if your car will be broken into while you're inside. The inside of the store however was clean, employees are friendly and knowledgable, and deals are always better than Home Depot. I love Lowe's!
• NJ

  Nadine Joseph

  Oct 30, 2025
  5.0
  I had a great experience doing a pickup order with Lowe’s. I come here often and am always impressed with the staff here. Brian brought my order out to the curb and, when it didn’t fit in my car, called up his colleague Brent to help me cut the plywood I had purchased. I was in a hurry as I had an appointment I had to go to, and they were super speedy and polite. Great experience!
• JJ

  Jamie

  Oct 28, 2025
  1.0
  BUYERS BE AWARE if you ever consider shopping at Lowe's, especially for a large custom order! We placed an order to on 9/21 with a delivery date for today 10/13. We even got messages to notify us about the 10/13 delivery before the date. When we called Lowe's to confirm the time window, we're told our delivery date was changed to 10/22. Lowe's refused to take responsibility over this and told us there's no way for us to contact the supplier. Apparently, the products were not even made yet. We had multiple contractors lined up for the construction but now there's no work to do. Between 9/21 and 10/13, there is so much time to notify us about the order but we had no communication until we called Lowe's to confirm the delivery time. What kind of customer service is this? UPDATED 10/27 after almost two weeks of delay: The products are delivered today OUTSIDE the property after the truck was late by SEVERAL HOURS. The delivery crew DIDN'T ring the doorbell, and we caught them on the way out. They refused to move the package inside. We're asked by the store to reject one window since we ordered another replacement for the correct size, except the delivery crew refused to unpack and left. We're left with a $1000 window that we can't use and had to hire someone to move the oversized heavy package inside for security. We called this store and was put on hold for over an hour and had to hang up. It seems obvious no one wanted to deal with us. We spent TWO FULL DAYS waiting at the property and MANY HOURS on the phone and in the store trying to get our order. They completely screwed up our construction timelines. The number they provided in all negative review responses is USELESS. We called that number and asked to further escalate our complaint but was told they could just transfer us to the truck driver. Our time and purchase are clearly not valuable to them. People in the store and corporate don't care! Please don't even bother to cut and paste your robotic corporate response! UPDATED 11/18 We had one product size wrong and ordered a replacement weeks ago. It was supposed to be delivered on 11/9, except when we called to confirm the delivery time again THEY DID NOT HAVE THE WIDNOW AND COULDN'T TELL US WHERE THE PRODUCT WAS. There's no communication since. We have made multiple attempts to contact the store, and each time we're told they couldn't find the order status. We still don't know when we can be done with our construction because of your absurd customer service and you have cost us thousands of dollars of loss as a result of the construction delay. Since the store and corporate don't care, we will need to escalate this elsewhere. I advise buyers to go elsewhere for their home improvement needs.
• EE

  Eugene

  Oct 22, 2025
  1.0
  Buyer beware - if you shop here, make sure you're comfortable issuing a charge-back. I ordered $10,000 of product on September 21st, with a delivery date of Monday, October 13th. On Friday, October 10th we received an automated call confirming the delivery date. On Saturday, October 11th, I called the store to confirm the delivery date, alone with the delivery time window. On Monday, October 13th, we received a call that the product was going to be delivered on the 22nd, and HAD NOT YET BEEN MANUFACTURED. The same day I was offered a revised date of the 22nd despite my protests. On Tuesday, October 21st we received a call to confirm a delivery of October 22nd, 9am-1pm. On Wednesday, October 22nd 8:15am I called the store to confirm, they provided an updated delivery timeframe of 8:30am to 12:30pm. At 2pm on October 22nd *I* called the store and asked why they blew their time window. I was passed around repeatedly from department to department as there are computer permissions issues, managers are busy, etc, for more than an hour. The conclusion is that the delivery address was not in the system. This is despite product ordered on the same day having previously been delivered to the same address, and employees confirming 15 minutes before the start of the delivery window that it was coming. I am now again being asked to wait a THIRD day for a delivery that may or may not come next week, the earliest they can ship these. It seems incomprehensible that Lowe's has such poor processes in place to not identify obvious issues like this, and NOT COMMUNICATE that the product they sold did not exist, and wasn't going to get shipped anywhere. The expected delivery date is now 36 days from date of order for something that was meant to take 3 weeks, and I still don't have the product in hand. The social media manager for Lowe's will probably read this message and encourage me to call the store because they want to make things right. I have already done so and talked to managers at the store after raising a stink today, who suggested that not every employee cares about their job, and encouraged me to escalate to a manager for all future communications (notwithstanding that whether in person or on the phone, managers are hard to come by). I understand every crew has its bad apples, but this is repeated, systemic and ongoing lack of communication and follow-through. Individual managers at the store may be limited in what they can do, that just moves responsibility up to corporate. I only wish I had known the culture of service at Lowe's before placing this order.
• CM

  Collin Miller

  Oct 19, 2025
  2.0
  So this store was supposed to have an appliance in stock so I ordered it so I could get it yesterday, got an email saying my order was ready, but my fault I did not actually open it, and then I made the nearly hour drive to pick up my new appliance. When I got there discovered that their inventory was wrong and they did not actually have it, what I got in the email was the power cord being ready. So after working with a very nice rep and looking at the other similar appliances that they had we came back to ordering what we had come to pick up and having it delivered. My one real issue because it was due to their inventory being wrong was that they could have given me free delivery for the hassle. I know part of it was my fault for not looking at the email but the order system telling me it would be ready for pickup today and it not being there, waiving that simple fee would have been very nice and really turned my day around.

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