Alterations at Nordstrom

Reviews

• MM

  Maria

  Jan 23, 2025
  1.0
  Spent 20 minutes waiting in a dressing room for a staff member; no one came. I ended up leaving as more than half of my 30 min appt slot had already passed.
• NS

  Natalie Sandoval

  Jun 19, 2024
  1.0
  Had an appointment and they sent me to a room where they went on to forget about me for 30 minutes. Which was my entire appointment time. One of the worst customer service experiences I have had.
• WJ

  Waverly Johnson

  Mar 12, 2022
  5.0
  Elena is THE BEST alterations person you will ever have! I bought a gown from the bridal suite that wasn’t exactly what I wanted, and Elena made so many beautiful alterations that it looked like an entirely different gown. We had so many fittings and I asked so many things of her, and she was always incredibly nice and patient and her work was just PERFECT! Walking down the aisle would have been a completely different experience without her. It doesn’t matter what you need altered, she can do it and you will be so happy with the results.
• EM

  E Monaghan

  Dec 22, 2021
  2.0
  I had 5 items altered here - 3 pants, a jean, and a legging with side zipper. All were quite expensive, designer pieces (from Ann D, Junya, Yohji, and Toteme) and all did not turn out well (like, not wearable anymore). Some pretty basic stuff, like understanding how to re-attach a zipper to stretch fabric, was missing from their tailors skillsets', so I ended up getting ripples and curves around my zippered seam from the tailor pulling and stretching the fabric /a lot/ as they attached the zipper. There were butchered cuffs too, and waists that were much looser than agreed on because the person safety pinning me at my appointment didn't want to re-do the pin, and "made a note" to use some markings they made instead, which the tailor didn't see/adhere to.