Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Puyallup, WA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,432 reviews
5 stars
1,143
4 stars
597
3 stars
272
2 stars
142
1 star
278
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and knowledgeable, others are criticized for being rude or unhelpful.
Product Availability
Customers frequently report issues with product availability, including items being out of stock despite being listed as available online.
Installation Services
Many customers express dissatisfaction with installation services, citing delays, miscommunication, and poor execution of projects.
Store Cleanliness
The store is generally noted for being clean and well-organized, contributing positively to the shopping experience.
Employee Knowledge
While some employees are recognized for their expertise, there are numerous complaints about staff lacking knowledge and being unable to assist customers effectively.
- KNKevin NortonNov 13, 20251.0Management needs too get there act together. Company advertising an Kobalt rolling tool chest on sale for a couple weeks now, and every time I go into the Puyallup location too look at it, they don't have them set up. Waste of time and gas going too this location. Lakewood Lowes has several of them set up. Maybe the manager at Lakewood should OJT the manager at Puyallup so he knows what customer service is all about.
- BPBarbara PawlingNov 8, 20255.0Awesome personal, friendly and helpful
- AHAdam HizeyOct 23, 20255.0Lowe's Home Improvement is always friendly and has just about anything that you're looking for on your home projects.
- BEBill EvansOct 12, 20255.0The staff was super helpful even with some technical issues happening.
- MVMichael VasiOct 6, 20254.0Very helpful, especially if the items you're looking for are not on the shelf, they will find it in stock and get it on the shelf with a quickness.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What kind of products can I find at Lowe's Home Improvement in Puyallup, WA?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor & gardening equipment, bathroom storage, and more.
What are the operating hours for Lowe's Home Improvement in Puyallup?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 7:00 AM to 8:00 PM, with adjusted hours on certain holidays.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my online order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any expert installation services available at Lowe's?
Yes, Lowe's provides many installation services including appliances, cabinets, flooring, doors, windows, lighting, and more.
Does Lowe's recycle electronics and batteries?
Yes, Lowe's offers recycling services for electronics, light bulbs, and batteries.
What nearby places can customers visit before or after shopping at Lowe's?
Customers can visit nearby places such as the coffee shop Caffé Capri, Hobby Lobby for home décor and crafts, and Bradley Lake for outdoor activities.
Are there any fitness centers near Lowe's Home Improvement in Puyallup?
Yes, UFC FIT Puyallup and 24 Hour Fitness gyms are located nearby, great for customers who want to work out before or after shopping.
What convenience stores and gas stations are near Lowe's for quick errands?
Nearby convenience stores and gas stations include Shell and Jacksons Food Stores, useful for fueling up or grabbing snacks around your visit to Lowe's.