Extra Space Storage

4.8
731 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreAutomobile Storage Facility
Store your belongings at Extra Space Storage on 239 15th St SE in Puyallup, WA today! Our large selection of storage units, drive up access, drive up units, electronic gate access, manager living on site, exceptional security, ADA compliant, deliveries accepted, non climate controlled units available, parking spaces, elevator access, personal access hour, golf carts available, kiosk, military discount, wide drive isles, vehicles are allowed in drive-up units, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

  • Credit cardAvailable
  • DebitAvailable

Location

Extra Space Storage
239 15th St SE, Puyallup, WA
98372, United States

Hours

Reviews

4.8
731 reviews
5 stars
671
4 stars
29
3 stars
9
2 stars
7
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff is consistently praised for being friendly, helpful, and attentive to customer needs.

Cleanliness

The facility is frequently described as clean, well-maintained, and secure.

Pricing Concerns

Several customers expressed dissatisfaction with sudden price increases and perceived unfair pricing practices for existing customers.

Management Praise

Specific managers, particularly Katie and Cyndi, received high praise for their exceptional service and professionalism.

Accessibility Issues

Some customers reported difficulties with access and communication, particularly regarding unit locations and office hours.
  • AW
    Adrian Watson
    Nov 11, 2025
    5.0
    Great location, clean, and best service!!
  • EA
    Eribel Rios Arroyo
    Oct 27, 2025
    5.0
    Kate was super polite helping us get our new storage! Fast and easy process.
  • AH
    Adam Heath
    Oct 25, 2025
    4.0
    Pretty good and simple to get set up. Super easy process to move your stuff out
  • LR
    Lorenzo Remuth
    Oct 12, 2025
    5.0
    I could not believe how your property manager was so efficient and a total delight to work with in moving day. I don't think you could have found anybody more suited for the job. She answered every question before I even asked are we made a real hectic day extremely easy I'm very grateful. Also the fact that everything is monitored , it give you a lot more peace of mind to sleep at night knowing your stuff is going to be safe.
  • JS
    Jemma Stormhart
    Oct 8, 2025
    2.0
    I'd give ESS a 0 if the algorithm wouldnt ignore it otherwise. This company seems to care far more about profit than the Puyallup community. This location literally incentivises canceling your account and re-opening it. They out right offer a 10x10 for 88$ for new customers online, but for existing customers? 190$. Let me repeat that. For a customer that is currently WITH this company, they expect more than DOUBLE what they would charge a new customer. It seems like they are hoping you wont notice once youre paying their bills with your rent. Corporate greed is NOT the example to follow, please choose community over greed. I'm happy to change my rating when this organization moves from unethical and scummy business practices. This facility is otherwise clean, safe, dry, and serves its purpose to keep my things safe. Greed sucks man. Do better.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.