Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Port Orchard, WA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,229 reviews
5 stars
1,041
4 stars
548
3 stars
252
2 stars
118
1 star
270
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful staff, others reported long wait times and unresponsive employees.
Product Availability
Many customers appreciated the wide selection of products available, but some expressed frustration with items being out of stock or delivery issues.
Store Experience
Several reviews highlighted a cluttered store layout and difficulties navigating aisles, impacting the shopping experience.
Delivery Issues
Numerous complaints were made regarding delivery services, including damaged items and poor communication about order status.
Positive Staff Interactions
Several customers noted positive interactions with specific employees who provided excellent assistance and support.
- JHJames Harlan5 days ago3.0Decent store for the most part it just takes forever to get anything done There is all..
- CHClark HolmesOct 30, 20251.0A store that carries nothing. What is the point?
- RHRob HOct 11, 20255.0Purchased a dishwasher, it arrived dented. Waited two weeks for the replacement, which also arrived dented. Circumstances sucked, but I appreciated how Lowes responded to the situation. Stuff happens sometimes, I don't blame them for the forklift damage but I appreciate how they responded and took care of us. And the installers were excellent.
- SMSamantha MooreOct 10, 20251.0Business hours should be updated since they tend to close early Called ahead to make sure the store would still be open until 10pm and they had the item I needed in stock. I rushed over there (40 min drive) and got to the store at 9:50 needing one single item for a job I had the following day. I was standing at the door at 9:54 thinking I had made it just in time…apparently that is not the case as an older woman was standing at the door with it locked shooing me away saying they were closed even after I explained the situation. Won’t be going there again, the drive to Home Depot at least I know they’ll do what they can to help me out like usual.
- RMRobert MeadowsOct 7, 20251.0First time going in this Lowe’s. Will be my last as well. Went in to purchase a door jamb, couldn’t find any employees in that area so I looked around and found someone working in wood cutting. Told him I just needed some assistance in the door jamb section and he said ok I’ll let someone know. Couple minutes go by and he walked by and reassured me someone was coming. about 15 more minutes go by so I went and found a different employee and told him I’d been waiting for someone to come help. He said he had to go do something real quick and he’d be right over. Never saw this guy again. After another 10 minutes I went to see the cashier and told her what was going on and at that point I just want to talk to whoever is in charge and I wouldn’t be spending any money there at this point. More than 5 min go by and a manager finally comes and asks me what’s going on. I told him and he didn’t really seem to care. He did say he hoped to make my shilling experience better but I informed him that at this point it was past that. He told me it was busy. It’s funny I saw plenty of other people getting assistance promptly. I’m not surprised it’s just irritating as I was in there with my sick 2 year old. I’m not from this area but what I’ve noticed in about 2 years of living here is that customer service just isn’t the strong suit around here. I grew up on the east coast and in 33 years I’ve never asked to speak to a manager (I have worked in customer service before). Since I’ve lived here I have felt the need to do it several times already.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Port Orchard, WA?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage and more.
What services does Lowe's offer for home improvement projects?
Lowe's offers various installation services such as appliances installation, flooring, cabinetry, blinds, roofing, and more, along with free delivery, free haul away, easy returns, and exchanges.
What are Lowe's store hours in Port Orchard?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM, with holiday hours varying on certain dates.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services to its customers.
Are there any nearby dining options where I can grab a meal after shopping at Lowe's?
Yes, nearby dining options include Creme Cafe, Revive Coffeehouse, Seabeck Pizza, Dairy Queen Grill and Chill, Shari's, McDonald's, The Brooklyn Pizzeria, and Chester's Chicken.
Where can I get propane near Lowe's Home Improvement?
You can find propane at the nearby Blue Rhino Propane Exchange, which is convenient if you need propane for grills or other outdoor equipment.
Are there any recreational or outdoor activities near Lowe's in Port Orchard?
Yes, the Silver Falls Loop Trail, a national park hiking trail, is nearby where you can enjoy outdoor activities before or after visiting Lowe's.
What are some nearby banks and financial services close to Lowe's Home Improvement?
Nearby financial services include Umpqua Bank, Columbia Bank, and LibertyX Bitcoin ATM, providing convenient options for banking needs.