Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Pasco, WA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.0
1,560 reviews
5 stars
757
4 stars
403
3 stars
177
2 stars
72
1 star
151
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting poor assistance and long wait times for help.
Product Availability
Customers frequently noted issues with product availability and discrepancies between online stock and in-store inventory.
Store Cleanliness
Several reviews mentioned cleanliness issues, including disorganized shelves and unsanitary conditions.
Checkout Experience
Many customers expressed frustration with the reliance on self-checkout and the lack of staffed checkout lanes.
Employee Helpfulness
While some customers praised individual employees for their helpfulness, overall experiences varied widely, with many stating employees were unhelpful or unavailable.
- KJkaden jackson1 day ago1.0Had to wait to get carpet for 30 minuets. Said someone would help me but never showed up. Waste of time. Home Depot is much better and way quicker
- CCChristina3 days ago1.0This company does not come through for their customers. I have talked to Pasco, kennewick and customer care today. No one can fix the problem they caused! They do not have communication. I ordered a washer and they sent it through another store and do no even have it when stated they do and would be delivered. Last time I tried to order a water heater and they kept putting me off for days to be installed. This company does not care about their customers or figuring out what their doing. I canceled both products for refund and will take my business elsewhere. Very bad service. I would not recommend them at all.
- RDRobert DixonOct 17, 20254.0To pick up a bathtub we had purchased online
- GGGriffSep 14, 20251.0Whatever you do make sure you don't have to return anything to the store because you will not be going back. Hypothetically
- EAEduardo ASep 2, 20253.0The service was not there. I couldn't find what I needed. I asked and still no help. So I just left. I knew the item was there because the website said it was.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Pasco, WA?
You can find appliances, bathroom supplies, building materials, paint, tools, flooring, plumbing essentials, outdoor equipment, gardening supplies, and more at Lowe's Home Improvement in Pasco, WA.
What are the store hours for Lowe's Home Improvement in Pasco, WA?
Lowe's in Pasco is open Monday to Saturday from 6:00 AM to 9:00 PM, Sundays from 7:00 AM to 8:00 PM, with special holiday hours.
Does Lowe's in Pasco offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I track the status of my order at Lowe's Home Improvement?
You can check your order status online by entering your order number or by logging into your MyLowe's account to receive updates via email.
What payment methods are accepted at Lowe's Home Improvement in Pasco?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payments.
Are there any convenient nearby services to Lowe's for pet care in Pasco?
Yes, Vetco Vaccination Clinic and Petco are nearby, making it easy to care for your pets when visiting Lowe's.
What dining options are available near Lowe's Home Improvement in Pasco?
Nearby dining options include Sonic Drive-In, Burger King, Roasters cafe, Jack in the Box, and Smoky Tacos for a quick meal before or after your visit.
Are there automotive services near Lowe's Pasco location?
Yes, Mister Car Wash and Firestone Complete Auto Care are close by for your car washing and repair needs.
Does Lowe's Pasco provide installation services?
Yes, Lowe's offers many installation services including appliances, flooring, cabinets, HVAC, roofing, and more to support your home improvement projects.
How can I contact Lowe's customer support for assistance?
You can reach Lowe's customer care by email at customercare@lowes.com or by phone at +1 509-546-7600.