Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Olympia, WA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,284 reviews
5 stars
1,073
4 stars
573
3 stars
248
2 stars
122
1 star
268
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and knowledgeable, others are criticized for being rude or unresponsive.
Delivery Issues
Numerous complaints about delivery delays and poor communication regarding appliance installations and returns.
Store Experience
Customers appreciate the store's cleanliness and organization, but some report difficulty finding staff for assistance.
Product Availability
While many customers find the inventory satisfactory, there are complaints about stock levels and the return policy for appliances.
Overall Satisfaction
Overall, experiences vary widely, with some customers expressing loyalty and satisfaction, while others vow to take their business elsewhere due to negative experiences.
- BLBartholomew Lynch6 days ago5.0Return was super simple and I was able to use the app while in the store to get the RIGHT appliance
- TEThales EngravingNov 14, 20255.0I'd like to thank JB for all the help and knowledge!! I'll be coming back because of the service he provided. Awesome dude!
- RGRiot GrrrlNov 5, 20251.0I went into the Lowe's store yesterday and picked out and paid for washer and dryer units. I had delivery with installation to get the warranty. I got the pre delivery phone call and I went outside to wait. The delivery drivers, in the non-marked truck sped down my cul-de-sac passed my clearly marked property, driving to the edge of my neighbors driveway, trampling over their vegetation. The clatter of my units was very loud and scared my family. I shout to them, they have the wrong address, trying to call them over as they start unloading the units to my neighbors driveway. These drivers wouldn't respond to me, but also neglected to notify whoever they thought it was to be delivered to and immediately toss the units back into their truck. They start to drive off, with their lift still down, stop in front of my actual house. The Lowe's delivery drivers didn't speak English and I couldn't communicate, they drove off without stopping at the stop sign. I called the number off my receipt, and they hung up on me twice. The store manager told me they can't refund me until their contract drivers get back to their store with the units. THEM REFUSING DELIVERY IS ON ME? ITS PAID FOR HOW IS THAT IN MY WARRANTY
- ASAmy SauvageauOct 26, 20251.0Had one of the worst experiences ever as a pro member this evening! If I based my opinion soley on tonight with your company I would never step foot in this building or make a purchase again. the employee at the pro desk / customer service representative was slow, rude, degrating to women, over charged my account and was racist. made me feel worthless as a business owner by the time i left. unbelievable!
- RRRyan RichardsonOct 15, 20251.0Sucky return policy. Sucky experience. I got a microwave which as it turns out is a 'major appliance.' To get them to get it I had to press the button 5-6 times to get help. The appliance salesperson showed up and didnt really help at all. Wish they had told me I had 48 hours to return it. Self checkout cause they dont have people to check you out so another person that could have told me the return policy. Manager says they don't tell people anymore because it changed 2 years ago... not really sure if that's an explanation or they just recognize its a toxic business practice and they aren't allowed to say anything via a corporate mandate. Apparently, if unopened they can possibly take it within 30 days. I tried to bring it back within 30 days but there was no manager.. and no one told me it was do or die so when I came back again after 30 days they said they couldn't help me..
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Olympia, WA?
You can find appliances, bathroom supplies, building supplies, paint, patio furniture, tools, flooring, plumbing essentials, decking, grills, lumber, home décor, garden equipment, and more.
What are the store hours for Lowe's Home Improvement in Olympia, WA?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM, with adjusted holiday hours.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account; email updates will also notify you of any changes.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are installation services available at Lowe's in Olympia, WA?
Yes, Lowe's provides a range of installation services including appliances, flooring, cabinetry, lighting, HVAC, and more.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. You can start a return online for online purchases or bring proof of purchase to the customer service desk for in-store returns.
Are there nearby places where I can get keys or lock services near Lowe's?
Yes, Minute Key, a locksmith service, is close to Lowe's Olympia, making it convenient if you need keys or lock services before or after your visit.
Where can I exchange propane cylinders near Lowe's Olympia store?
Blue Rhino Propane Exchange is nearby, offering an easy way to exchange propane cylinders alongside your Lowe's shopping trip.
What local dining options are available near Lowe's Home Improvement in Olympia, WA?
You can visit Puget Sound Brews, a coffee shop and liquor store, or try Panda Express and ZENSHI Handcrafted Sushi for meals near Lowe's.