AAA Climate Control Mini Storage

Reviews

• JJ

  Julia

  Jan 10, 2020
  1.0
  I literally have only rented this place for a few months. By my fault, it being during Christmas by payment was literally due Christmas Eve, I missed a payment. They lock your access the site of payment and out a lock on your unit without telling you and they charge you 20 dollars in late fees. Not only did I call and ask after realizing this the staff was rude and stated "so are you gonna pay me". I asked when the next late fee would be charge so I knew when I needed to pay it before it went up agan. They state that late fees are applied 10 days after due date. My payments are due according to them the 24th of the month I called on the 4th exactly ten days after. I went into the place on the 10th to pay it. Turns out they as the owner I mean who I spoke with can charge you whatever they want and any late fees whenever they want. They added another late fee on top of it making it an extra 40 dollars just because they were mad? It hadn't even been another ten days, but 5 since I spoke with the lady on the phone. Not only were they so rude and unprofessional but he screwed me over and had apparently already seemed content with doing so since I didn't pay his girl on the phone when I called. Not only did he tell me to leave and not pay it cause he didn't care, knowing fully well he had my stuff, but he tried questioning me as a person and argued that he didn't care since I was apparently rude to his lady on the phone already and he "knew who I was before I walked in". Not only was I rightfully asking where and how they can charge me more, I was in Navy uniform, sick and simply went in to pay my account. This is the worst place to rent and would stay away from it! They are rude, unprofessional, and worst lack good character and trust. I have rented houses and places for years all throughout as I've moved around while being in the military and never once have I had a problem. I asked him when is the last day to get my stuff out and not be charge and when I needed to notify them of moving because I am ending my lease and will not be using this place ever again!!!!! Its over priced for a storage locker size and not worth it all!!!!
• CC

  C

  Dec 10, 2019
  1.0
  Owner was going to auction my belongings with zero notification, I received the letter 1 month after closing my account. What's worse is I physically talked to the owner and another staff member on 2 occasions and neither told me of the plan to auction my belongings. Buyer beware especially if you are going to get deployed and wont be available to resolve issues as you will come home to an empty unit! Be careful as the scam is they will take your credit card details but if you don't specifically say you want autopay they will just not charge you and proceed with auction!
• JS

  joseph selby

  Jun 24, 2016
  1.0
  They keep charging me for storage units I move out of two months ago.

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