Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Lacey, WA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,960 reviews
5 stars
973
4 stars
451
3 stars
214
2 stars
91
1 star
231
What are people saying?
AI-generated from recent customer reviews
Staffing Issues
Customers frequently reported long wait times and understaffing, leading to frustration with service.
Customer Service
While some employees received praise for their helpfulness, others were criticized for being unresponsive or unhelpful.
Inventory Problems
Many customers expressed disappointment with low in-store inventory and issues with product availability.
Mixed Experiences
Overall, customer experiences varied widely, with some praising the store while others reported significant dissatisfaction.
Management Concerns
Several reviews highlighted issues with store management and corporate policies, suggesting a need for improvement in leadership and employee treatment.
- THTeresa Headrick5 days ago5.0Friendly people. Order arrived on time.
- TETracey elmoreNov 13, 20255.0Nice customer service
- APANDREA PETERSNov 12, 20251.0Tried calling numerous times to discuss an order and was routed and re-routed over and over again with no success. Finally had to drive there (20 mins) to get help, and associate was indifferent to answering the phone. Bad customer service and horrible lack of communication. I would not recommend.
- SWSapphire WbNov 8, 20255.0Have everything I could think of for home improvement. Flowers n plants. Decorations.
- JDJ DvxOct 27, 20252.0Consistently understaffed. Long waits to get anything done. POS software that changes so frequently that employees don't know how to use it when it's not a standard run-of-the-mill transaction. Toxic working culture (told to give someone a 10 on a survey otherwise they'd get in trouble. Really?). This complaint has nothing to do with the employees. There are more than a few there that know me by name and I've consistently had good experiences with them. I have been shopping at this store long enough to know that the people there that are close to my age and STILL working there actually CARE about their jobs and it hurts my heart to see the stuff they have to put up with. This review is for the store management and maybe even targeted @ regional management. Dear Lowes Regional Management -- Do better. Stop staffing @ ridiculously low levels. It's just not acceptable anymore. COVID is over. If you're having trouble finding employees, you need to take a look at your working culture. Does it empower your employees or set them against each other? Are you paying people enough to want to stay employed there to begin with? Retail has evolved greatly--especially in this region and it's getting really tiring to STILL be dealing with COVID-levels of bad customer service simply because you people refuse to fix your working culture, pay better wages and ensure you're staffed appropriately. No, I dont have any insider info that I shouldn't have. I can just read people's faces and see their struggles. I love your brand, but you guys REALLY REALLY REALLY need to do better.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Lacey offer?
Lowe's in Lacey offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Lacey?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Hours may vary on holidays.
Does Lowe's Home Improvement in Lacey offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services to customers in Lacey.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are also sent if the status changes.
What payment methods are accepted at Lowe's Lacey store?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Can I return or exchange items purchased from Lowe's in Lacey?
Most items can be returned within 90 days. Online orders can be returned via Order History online, while in-store returns require proof of purchase at customer service.
What installation services does Lowe's Home Improvement offer?
Lowe’s offers a variety of installation services including appliances, backsplashes, blinds, cabinets, countertops, deck, doors, garage doors, HVAC, lighting, flooring, roofing, and many more.
Are there any nearby places I can visit before or after shopping at Lowe's in Lacey?
Yes, near Lowe's you can visit places like McDonald's for a quick meal, Sharp Design Hair Studio for hair care needs, or the Mountain View Veterinary Hospital if you need pet services.
Is there a key or locksmith service near Lowe's Home Improvement in Lacey?
Yes, minuteKEY and Minute Key are nearby locksmith services you can visit if you need key duplication or locksmith assistance.
What dining options are available close to Lowe's store in Lacey?
Nearby dining options include Don Garcia's Mexican Restaurant, DQ Grill & Chill, Pizza Hut, Dairy Queen Grill & Chill, and Daddy O's burger restaurant, offering a variety of cuisines to enjoy before or after your visit.