Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Lacey, WA is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,970 reviews
5 stars
977
4 stars
455
3 stars
214
2 stars
91
1 star
233
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees are friendly and helpful, while others are reported as indifferent or unprofessional.
Staffing Issues
Frequent complaints about understaffing leading to long wait times and difficulty finding assistance.
Product Availability
Concerns about inventory levels and product availability, with some customers frustrated by out-of-stock items and misleading information.
Store Cleanliness
Reports of unsanitary conditions in certain areas, particularly restrooms, impacting overall customer experience.
Positive Experiences
Several customers praised specific employees for their exceptional service, indicating that there are dedicated staff members who enhance the shopping experience.
- CMChuck Mallott3 days ago5.0Always have what I need in great varieties and service. Respect VETERANS with military discount which is generous. What other stores offer 10% discount.... keep looking.
- KRKeith Rushing6 days ago4.0Hard to find help.
- ADAnne DalgityDec 31, 20255.0Lowe’s has a good selection of home improvement items and as a professional contractor they carry a good selection of items I use in my business as well. Staff is helpful when they can be, many times it is hard to find someone to help or that knows the department you need help with. They hire Veterans which is wonderful!
- MHManny HDec 16, 20255.0Staff makes the trips into Lowe's a bit more calmer. Always available to help with anything you're looking for and very pleasant too!
- MGMorgan G.Dec 15, 20254.0I recently needed paint for some minor apartment wall damage as I’m moving and want my deposit back. I brought in a sample to the paint department and they shade matched it perfectly. Never use alien tape to hang pictures!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Lacey offer?
Lowe's in Lacey offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Lacey?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Hours may vary on holidays.
Does Lowe's Home Improvement in Lacey offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services to customers in Lacey.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are also sent if the status changes.
What payment methods are accepted at Lowe's Lacey store?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Can I return or exchange items purchased from Lowe's in Lacey?
Most items can be returned within 90 days. Online orders can be returned via Order History online, while in-store returns require proof of purchase at customer service.
What installation services does Lowe's Home Improvement offer?
Lowe’s offers a variety of installation services including appliances, backsplashes, blinds, cabinets, countertops, deck, doors, garage doors, HVAC, lighting, flooring, roofing, and many more.
Are there any nearby places I can visit before or after shopping at Lowe's in Lacey?
Yes, near Lowe's you can visit places like McDonald's for a quick meal, Sharp Design Hair Studio for hair care needs, or the Mountain View Veterinary Hospital if you need pet services.
Is there a key or locksmith service near Lowe's Home Improvement in Lacey?
Yes, minuteKEY and Minute Key are nearby locksmith services you can visit if you need key duplication or locksmith assistance.
What dining options are available close to Lowe's store in Lacey?
Nearby dining options include Don Garcia's Mexican Restaurant, DQ Grill & Chill, Pizza Hut, Dairy Queen Grill & Chill, and Daddy O's burger restaurant, offering a variety of cuisines to enjoy before or after your visit.