Business Details
About
HousewaresKitchen Accessories
We have a mission: Help people make coffee they love! Part of the way we do that is opening retail locations, so you can mosey on in and test as many machines as you'd like before purchasing. Not only do we have a wide selection of equipment set up for customer demos, but you'll also have a chance to talk with our awesome (trust us, they're pretty cool) coffee experts who can help you make a selection. Or, if you already have a machine or other caffeine-providing setup, you can attend our vendor events, coffee tastings, classes and how-to workshops. The possibilities are endless!
Details
- Credit cardAvailable
- Onsite servicesAvailable
Location
Hours
Reviews
4.6
466 reviews
5 stars
390
4 stars
23
3 stars
8
2 stars
14
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with customer support, citing unhelpfulness, hostility, and lack of follow-up.
Product Quality
Several reviews mentioned receiving damaged or malfunctioning products, leading to dissatisfaction with the quality control.
In-Store Experience
Positive feedback highlighted knowledgeable and friendly staff who provided helpful advice and demonstrations in-store.
Shipping Issues
Customers experienced delays and issues with order fulfillment, including receiving incorrect items and lack of communication regarding stock availability.
Warranty and Repairs
Customers expressed frustration over warranty claims and repair processes, often having to bear shipping costs and facing long wait times.
- SBSteve BNov 11, 20255.0I wanted to give a shout out to Brandon for some awesome support this morning. Brandon went way out of his way to make sure all my questions were answered and took care of my issue/questions as well as made an order for me a lot easier. I appreciate Brandon taking the time to make sure I was happy with my call and received best possible service he could provide. I can see why Seattle Coffee Gear is top of the class! Support like he provided will keep me coming back. Thanks!
- KEKaroline EttingerNov 9, 20255.0Professional, knowledgeable
- TWtammy walkerOct 24, 20251.0Worst customer support service. Purchased Breville Barista Pro. When we purchased it sales rep said we're here for the life of your product any issues bring it back and we will take care of you. It stops working ( under warranty) and support says you need to pay for it if we help you or call Breville I asked for the phone number David said to look it up myself as he works remotely. I asked again for the number he gives me a made up disconnected phone number. I call back and Corge says they have no supervisor no manager they work remotely. I again asked for help he said David is his supervisor I asked if they are in the U.S. he said good bye. Won't ever buy or trust Seattle Coffee Gear again.
- DLDanny LibertySep 29, 20251.0Avoid at all cost. If you ever have an issue and need to service the machine, even while under warranty, they require you ship the machine at your own expense which can incur hundreds of dollars in shipping charges alone.
- RFRick FehrAug 28, 20255.0Great experience in store with Alex. He was so helpful and we’re already enjoying our first at-home espresso setup.
Frequently Asked Questions About Seattle Coffee Gear
What is Seattle Coffee Gear's mission?
Seattle Coffee Gear's mission is to help people make coffee they love by providing retail locations with equipment demos, expert advice, and coffee-related events.
Where is Seattle Coffee Gear located?
Seattle Coffee Gear is located at 400 Urban Plaza, Suite 150, Kirkland, WA 98033, USA.
What are Seattle Coffee Gear's regular business hours?
Seattle Coffee Gear is open Monday to Friday from 10:00 AM to 8:00 PM, and on weekends from 10:00 AM to 7:00 PM.
Does Seattle Coffee Gear close for special maintenance?
Yes, for example, on Sunday April 27th, Seattle Coffee Gear will be closed until 2 PM for maintenance.
Which payment methods does Seattle Coffee Gear accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Can I get expert advice and attend coffee workshops at Seattle Coffee Gear?
Yes, Seattle Coffee Gear offers customer demos, vendor events, coffee tastings, classes, and how-to workshops with coffee experts.
Which nearby places can I visit along with Seattle Coffee Gear for coffee or food?
Nearby places include Caffe Ladro - Ladro Roasting, a coffee shop and bakery; RareTea Kirkland, a bubble tea and smoothie bar; and Tutta Bella Neapolitan Pizzeria for Italian food and pizza.
Are there any nearby shopping centers close to Seattle Coffee Gear?
Yes, Kirkland Parkplace and Kirkland Urban are nearby shopping centers where you can shop and enjoy events or cinema before or after visiting Seattle Coffee Gear.
What beauty and spa services are available near Seattle Coffee Gear?
Nearby beauty and spa services include Aua Skin Care, Bijou Lash Extensions, Belle Marie Salon, and EB Glow, offering skincare, hair, and spa treatments.
How can nearby community organizations benefit visitors of Seattle Coffee Gear?
Nearby organizations like the Kirkland Chamber of Commerce and Volunteer Kirkland provide community engagement opportunities that visitors can explore alongside their coffee experience.