Business Details
About
HousewaresKitchen Accessories
We have a mission: Help people make coffee they love! Part of the way we do that is opening retail locations, so you can mosey on in and test as many machines as you'd like before purchasing. Not only do we have a wide selection of equipment set up for customer demos, but you'll also have a chance to talk with our awesome (trust us, they're pretty cool) coffee experts who can help you make a selection. Or, if you already have a machine or other caffeine-providing setup, you can attend our vendor events, coffee tastings, classes and how-to workshops. The possibilities are endless!
Details
- Credit cardAvailable
- Onsite servicesAvailable
Location
Hours
Reviews
4.5
477 reviews
5 stars
395
4 stars
24
3 stars
8
2 stars
15
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising the knowledgeable and helpful staff, while others report poor experiences, including unresponsive support and rude interactions.
Product Quality
Several customers reported receiving defective or damaged products, leading to dissatisfaction with the company's quality control.
Online Shopping Issues
Many reviews highlight problems with online orders, including cancellations without notification, misleading product availability, and slow shipping.
In-Store Experience
In-store experiences are generally positive, with customers appreciating the knowledgeable staff and the ability to try products before purchasing.
Pricing Concerns
Some customers expressed frustration over perceived price manipulation during sales and dissatisfaction with the value of products compared to competitors.
- SFSamuel FogelJan 3, 20261.0Purchased a $9.99 Rocket 4-Hole Steam Tip (plus $6 shipping) that was widely reported to fit my Profitec Pro 700 Gen 2. It didn’t—the threads were incompatible. When I requested a return, Seattle Coffee Gear labeled it a “remorse return” since their staff hadn’t personally confirmed fitment. I accepted paying return shipping myself, but they also deducted a $4.65 “handling fee” from my refund for “processing and restocking.” For a 2-ounce, sub-$10 item, losing the original shipping, paying return postage, and then getting hit with nearly half the product price in fees feels excessive and unfair. Customer service was polite but rigid, offering no flexibility. Disappointing policy from a specialty retailer. I’ll take my business to more customer-friendly espresso vendors in the future.
- JBJames BDec 31, 20255.0Big thanks to Jacob. We bought a new Baratza grinder and Jacob was super helpful in getting it all put together (adding the shims) and dialed in for the right grind weight and size. Highly recommend Jacob and Seattle Coffee Gear in Kirkland!
- HHhlookmanDec 29, 20251.0Disappointed. Ordered and paid for a Delonghi Explore Eletta- waited about a month and SCG would not give me an ETA. In the month prices went up $500 on SCG site and increased elsewhere too. I have no need to do business with SCG in the future.
- DLDJ Leigh-ManuellDec 16, 20251.0I would add zero stars if I could. DO NOT ORDER FROM THEIR ONLINE STORE!!! I made multiple online orders with Seattle Coffee Gear and each time the order was cancelled (several hours later). Customer service would only state that their fraud department cancelled the order and I should try other payment methods. I used several payment methods and cleared the transaction with my bank, but to no avail. When I requested the issue be elevated, the customer service agent simply ignored my request and blamed the fraud department again. This time of year, when gifts are being purchased and timing is important, you would expect better from a company trying to earn business. NEVER AGAIN!
- JSJulie SandlerDec 12, 20255.0Parker at Seattle Coffee Gear is incredible. he only sold us a fantastic machine, but he spent so much time with us on two different visits teaching us how to use it, how to calibrate everything, and even how to optimize for our own taste and skill set. it was so helpful for a couple of newbies that I would say it would be almost crazy to buy a coffee machine from any other place for your first espresso machine. Thank you Parker and thank you to the entire team at Coffee Gear.
Frequently Asked Questions About Seattle Coffee Gear
What is Seattle Coffee Gear's mission?
Seattle Coffee Gear's mission is to help people make coffee they love by providing retail locations with equipment demos, expert advice, and coffee-related events.
Where is Seattle Coffee Gear located?
Seattle Coffee Gear is located at 400 Urban Plaza, Suite 150, Kirkland, WA 98033, USA.
What are Seattle Coffee Gear's regular business hours?
Seattle Coffee Gear is open Monday to Friday from 10:00 AM to 8:00 PM, and on weekends from 10:00 AM to 7:00 PM.
Does Seattle Coffee Gear close for special maintenance?
Yes, for example, on Sunday April 27th, Seattle Coffee Gear will be closed until 2 PM for maintenance.
Which payment methods does Seattle Coffee Gear accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Can I get expert advice and attend coffee workshops at Seattle Coffee Gear?
Yes, Seattle Coffee Gear offers customer demos, vendor events, coffee tastings, classes, and how-to workshops with coffee experts.
Which nearby places can I visit along with Seattle Coffee Gear for coffee or food?
Nearby places include Caffe Ladro - Ladro Roasting, a coffee shop and bakery; RareTea Kirkland, a bubble tea and smoothie bar; and Tutta Bella Neapolitan Pizzeria for Italian food and pizza.
Are there any nearby shopping centers close to Seattle Coffee Gear?
Yes, Kirkland Parkplace and Kirkland Urban are nearby shopping centers where you can shop and enjoy events or cinema before or after visiting Seattle Coffee Gear.
What beauty and spa services are available near Seattle Coffee Gear?
Nearby beauty and spa services include Aua Skin Care, Bijou Lash Extensions, Belle Marie Salon, and EB Glow, offering skincare, hair, and spa treatments.
How can nearby community organizations benefit visitors of Seattle Coffee Gear?
Nearby organizations like the Kirkland Chamber of Commerce and Volunteer Kirkland provide community engagement opportunities that visitors can explore alongside their coffee experience.