Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Kennewick, WA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,637 reviews
5 stars
817
4 stars
443
3 stars
173
2 stars
62
1 star
142
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report poor experiences and unprofessional behavior.
Product Availability
Customers appreciate the wide selection of products, but some have noted issues with stock and order fulfillment.
Store Cleanliness
Many reviews highlight the cleanliness and organization of the store, contributing to a positive shopping experience.
Checkout Experience
Several customers expressed frustration with the self-checkout system and lack of traditional cashier lanes.
- RLRobert LingleJan 1, 20265.0One of my favorite stores. Friendly and helpful employees.
- TATripleP AcostaDec 31, 20251.0I don’t enjoy spending my money at such a rude, unprofessional, very judgmental, and did I mention disrespectful, home improvement store. Some of the employees should’ve paid attention during training! Whoever promoted Sarah V? SHAME on them. The level of arrogance and pettiness that she displayed was totally unacceptable and an embarrassment to the entire Name. Having Santana single myself and my family out was unnecessary. Then have him do it was something else. These employees are the reason why they end up bankrupt!
- MHMartin HuertaDec 27, 20251.0No conosesn el material y tardan mucho en aser una orden espere 2 horas por 30 2x4
- NNnita navaDec 14, 20252.0They made it real easy to drive over to Home Depot and get a purchased shelving board cut. Talk about driving customers away. How else is an old lady supposed to get projects done. Oh well
- PSphilip sanfiorenzoDec 14, 20253.0All self service check out. Not a fan
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands does Lowe's Home Improvement in Kennewick offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, tools, garden equipment, and more. They carry trusted brands like GE, Whirlpool, LG, Samsung, Craftsman, and Kobalt.
What are the operating hours for Lowe's Home Improvement in Kennewick?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM and on Sunday from 7:00 AM to 8:00 PM, with specific holiday hours varying.
Does Lowe's Home Improvement in Kennewick offer pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's in Kennewick provide installation services?
Yes, Lowe's offers various installation services including appliances, flooring, cabinets, doors, HVAC, fencing, and more to help with your home improvement projects.
What nearby places can I visit around Lowe's Home Improvement in Kennewick?
Nearby places include Minute Key for key and locksmith services, Blue Rhino Propane Exchange for propane needs, and Sports Authority Sporting Goods for outdoor gear and retail shopping.
Where can I find food and dining options near Lowe's Home Improvement in Kennewick?
You can visit nearby restaurants such as Carl's Jr., Proof Gastropub, Porter’s Real Barbecue, and Chipotle Mexican Grill for a variety of dining options after shopping.
Are there wellness or fitness centers near Lowe's Kennewick location?
Yes, nearby wellness centers include Pura Vida Barre and Yoga for yoga and holistic health, and Massage Envy for massage therapy and skincare services.
What is the contact information for Lowe's Home Improvement in Kennewick?
You can call the store at +1 509-736-1451 or email customercare@lowes.com for customer support.