Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Kennewick, WA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,624 reviews
5 stars
810
4 stars
441
3 stars
172
2 stars
61
1 star
140
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report poor experiences and unhelpful employees.
Product Availability
Customers appreciate the wide selection of products, but some express frustration over stock issues and difficulty finding specific items.
Store Cleanliness
Many reviews highlight the cleanliness and organization of the store, contributing to a positive shopping experience.
Delivery Issues
Several customers reported problems with delivery services, including missed appointments and lack of communication.
Employee Knowledge
While some employees are noted for their helpfulness and expertise, others are criticized for being untrained or unhelpful.
- TTTja2490Nov 15, 20255.0Id like to thank Rigo at this location. He was very helpful and was right there both times I needed help. Went out of his way to get down some product that wasn't stocked at the time. Thanks again for your help Rigo!
- MCMayra CervantesNov 13, 20251.0Worst customer service , I should be surprised after I saw all the other bad customer service reviews but we went in there needed help no one was around we even split up (a group of 3) to find someone that worked there , nothing. I called the store to see if they could page or radio someone to aisle 36, she said yes , like 10 mins later, a male and female employee walk by so deep in the conversation they don’t hear or see us , check camera were trying to get their attention and nothing, as we’re leaving there’s huddles of workers upfront just talking no wonder there’s no one on the floor, we left to go somewhere else
- GHGinger HeiserNov 12, 20255.0Outstanding customer service.
- CNCJ NguyenNov 1, 20251.0This Lowe’s treated me terribly. I brought my air filters back with a receipt to return as I had got the wrong ones. I paid for it with a prepaid debit card and disposed of the card and despite being told over the phone prior to coming in that they would be able to give me back the cash or put it on a gift card they said it would go back to the account and when I told them I didn’t want to return them anymore cause I don’t have that card anymore and would figure something else out she continues to do the return after I told her not to and then wants to act dumb like “oops sorry it’s too pate now”. I spend a lot of money at Lowe’s and my work spends a lot of money at lowes and have never been met with the sheer stupidity of this employee. #gettrained
- SBsteve beschakisOct 29, 20255.0Thanks again to the great team at Lowe's Kennewick! When I bought some new garage storage solutions, they gave me FREE assembly and delivery! Now my new garage has a couple of slick storage cabinets and a hanger strip to get my snow shovel and broom and stuff out of the way. When I need appliances, tools, or general DIY stuff, Lowe's is my go-to!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands does Lowe's Home Improvement in Kennewick offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, tools, garden equipment, and more. They carry trusted brands like GE, Whirlpool, LG, Samsung, Craftsman, and Kobalt.
What are the operating hours for Lowe's Home Improvement in Kennewick?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM and on Sunday from 7:00 AM to 8:00 PM, with specific holiday hours varying.
Does Lowe's Home Improvement in Kennewick offer pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's in Kennewick provide installation services?
Yes, Lowe's offers various installation services including appliances, flooring, cabinets, doors, HVAC, fencing, and more to help with your home improvement projects.
What nearby places can I visit around Lowe's Home Improvement in Kennewick?
Nearby places include Minute Key for key and locksmith services, Blue Rhino Propane Exchange for propane needs, and Sports Authority Sporting Goods for outdoor gear and retail shopping.
Where can I find food and dining options near Lowe's Home Improvement in Kennewick?
You can visit nearby restaurants such as Carl's Jr., Proof Gastropub, Porter’s Real Barbecue, and Chipotle Mexican Grill for a variety of dining options after shopping.
Are there wellness or fitness centers near Lowe's Kennewick location?
Yes, nearby wellness centers include Pura Vida Barre and Yoga for yoga and holistic health, and Massage Envy for massage therapy and skincare services.
What is the contact information for Lowe's Home Improvement in Kennewick?
You can call the store at +1 509-736-1451 or email customercare@lowes.com for customer support.