Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Issaquah, WA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.6
1,394 reviews
5 stars
583
4 stars
316
3 stars
150
2 stars
81
1 star
264
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported rude or unhelpful staff, inconsistent information, and poor handling of returns.
Product Availability
Customers noted a good selection of products, but there were frequent complaints about inventory issues, including items being out of stock or misrepresented online.
Store Cleanliness
The store was generally described as clean and well-organized, contributing positively to the shopping experience.
Staff Knowledge
While some staff members were praised for their knowledge and assistance, others were criticized for being uninformed or indifferent.
Return Policy
The return policy received negative feedback, with customers expressing frustration over strict limitations and poor handling of returns.
- CDChris D1 day ago3.0I like lowes
- APApt Pat3 days ago1.0Here’s a sharp, strongly worded negative review you can use or adapt: --- **⭐ 1 Star — Absolutely Horrible Customer Service and Inexcusable Management Behavior** I had one of the worst retail experiences of my life at this Lowe’s location. I came in to return a product I purchased online two weeks ago — a product that *malfunctioned and caused me personal injury*. When I explained this at customer service, I was told the return window was *only 48 hours*. That is completely absurd and something I have NEVER heard of from any retailer. Even the order confirmation email clearly stated that **all items except appliances are returnable within 30 days with a receipt**. When I escalated the issue, the store manager, **Dustin Pursley**, came over. Instead of helping resolve a safety-related issue or even showing basic customer service skills, he immediately shut me down with, “No, nothing I can do.” No explanation, no effort, nothing. Then, unbelievably, he **threatened to kick me out of the store — in front of my 5-year-old daughter**. This is completely unacceptable behavior from any employee, let alone a store manager. The lack of empathy, professionalism, and basic understanding of Lowe’s own stated return policy is shocking. I left the store with no resolution, an unsafe product, and a child who witnessed a manager escalating a situation instead of helping. I will not be returning to this location and will be seriously reconsidering whether I ever shop at Lowe’s again. This store desperately needs training on customer service, safety concerns, and appropriate leadership conduct.
- DHDonna HingNov 14, 20251.0During the summertime I bought a 5 hook wall mounted coat rack with a shelf and during that time period my house was going under a remodeling project. Fast forward 80 days or so after I purchased the hooks, my husband finally got around to installing it only to find out they missed supplying one hook. I went back to the store only to find out I could not exchange the item even though they had quite a few in stock in the store. When I was forced to return the item, I asked the return customer service rep if they would guarantee the price if it were somehow higher, especially after the start of tariffs on imported goods, and she proceeded to tell me I could ask the cashier when purchasing a new one. Unfortunately, the cashier's manager would not allow me to buy it at the price I paid which was about $25 difference. First off, it wasn't my fault the manufacturer didn't give me enough hooks and I returned the item before 90 days as stated on my receipt. Not sure why I was being penalized for something that wasn't my fault. I was not going to pay $92 for a coat rack which was the going price. After this encounter I will hesitate spending any money for my next remodeling project at Lowes. This was my second horrible return experience within two months, the other I ended up waiting 30 minutes to get someone to help me do a return. Staff more people there throughout the entire day. Return reps were slow and had to deal with a lot of unhappy customers. The only good thing about this store is their ample parking, because there are a lack of customers that visit this store. Interestingly enough, Home Depot's parking lot is always full and they have great service. Never have I ever had to wait more than 5 minutes to return anything there. Skip this place. Ace's Hardware is opening in Sammamish which will make competition even better for me.
- TTteaboneNov 12, 20252.0Oh boy. DO NOT GO TO THE CABINET DEPT. My husband and I purchased Pacific Crest Cabinets at the Issaquah Lowes and wanted to get more information on touch up paint and repairs to our cabinets.. already installed. The middle aged guy working there wouldn't even lift his head to look at me or answer my questions. Just kept looking in his computer like I wasn't worth 2 seconds of his time. I just sort of walked away. We went to talk to the manager about this guy and told him it was the worst service we have ever had. I hope this guy moves to another department. He should never work with customers!
- LCLucy Ying-Ju ChuNov 11, 20255.0Great customer service each time I am here
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Issaquah, WA?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What services does Lowe's provide?
Lowe's provides installation services for appliances, blinds, cabinets, carpets, countertops, decks, doors, garage doors, garbage disposals, generators, gutters, hardwood floors, HVAC systems, laminates, lighting and ceiling fans, playsets, water heaters, shades, sheds, shower doors, shutters, siding, sinks and faucets, smart home devices, tile flooring, toilets, vanities, vinyl flooring, washers and dryers, water filters, windows, roofing, fences, and general flooring installation.
What are the store hours for Lowe's Home Improvement in Issaquah?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 7:00 AM to 8:00 PM. Holiday hours may vary with some days closed or shorter hours.
Can I order online and pick up my items at the Issaquah Lowe's store?
Yes, Lowe's offers in-store pickup services. You will be notified by email when your order is ready for pickup at the selected store location.
Does Lowe's in Issaquah offer delivery services?
Yes, Lowe's provides delivery services for your purchases.
How can I contact Lowe's customer service?
You can reach Lowe's customer service by phone at +1 425-391-3355 or toll-free at +1 800-445-6937, or via email at customercare@lowes.com.
Are there any nearby places to Lowe's Home Improvement in Issaquah where I can get propane?
Yes, Blue Rhino Propane Exchange is located nearby where you can get propane supplies.
Is there a place near Lowe's Issaquah where I can get my keys duplicated or locksmith services?
Yes, minuteKEY and Minute Key locksmith services are nearby, convenient for key duplication or lock services.
What dining options are available near Lowe's in Issaquah for a meal before or after shopping?
Nearby dining options include Green Iron Mongolian Grill, ISushi Issaquah, O'char Thai Cuisine, Regent Bakery & Cafe, Georgio's Subs, Famous Kitchen, Ochar Restaurant, and several bubble tea places like Shiny Tea.
Does Lowe's accept different payment methods?
Yes, Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.