La-Z-Boy Issaquah

Reviews

• EE

  Erin Eden

  2 days ago
  3.0
  The only reason I’m not giving two stars is because originally had worked with Bruno and followed up with Eric. Bruno helped us getting a new chair picked out and ordered. We came in last week and he told us there would be their Black Friday specials coming out so we got an invoice and waited. He was super friendly, low stress and helpful getting some custom changes made for us. We Called in yesterday to get it ordered and had the unfortunate experience of working with Skye H. My mom had been the one working with her in the beginning as this was a gift for me, she was rude, dismissive and told her they can’t do over the phone sales. (Bruno specifically told us to call less than a week prior) When my Mom asked to speak to her manager she refused to answer who it was. She said they didn’t have a manager, just an area manager named Bonnie who wasn’t ever available. And then told her that we would have to come into the store or buy our chair online. She eventually told my mom she would call us back to see if we could purchase our chair over the phone. After an hour of waiting I decided I wasn’t going to continue the back n forth and loaded up my infant and right before I pulled out of my driveway she calls and we could. Shocker. She was very rude and unpleasant to work with. I ended up speaking to her on the phone and she told me her managers name was Eric and that he worked at the Lynnwood store. I ended up calling him at Lynnwood after finishing our payment and sending back our confirmation email (required before you can schedule delivery) and she didn’t answer my calls. Eric however was extremely kind, helpful, polite and there weren’t any issues whatsoever. If I hadn’t had such a nice experience working with Bruno originally I would have canceled my purchase and never come back. If you do come here, don’t work with her.
• DE

  David Elliott

  3 days ago
  5.0
  The salesperson was nice and helpful. We've always had good experiences with La-Z-Boy .
• LB

  Lauri B

  Nov 8, 2025
  5.0
  Bruno took great care of us. He provided us with the info we asked for and wasn’t pushy at all. We never felt pressured for a sale. He helped guide us based on our preferences and we’re very happy with our couch!
• BW

  Barbara Wilson

  Nov 2, 2025
  5.0
  I worked with Brian at the Lazyboy in Issaquah WA. He was incredibly helpful and patient answering my questions and providing information about the different reclining furniture styles and options. He allowed me plenty of space and time to try different sofas, loveseats and recliners multiple times. He also encouraged me to take my time deciding what I would purchase as I pondered what would work best in my unique space and recommended I wait a few days before making my purchase to take advantage of an upcoming sale. I never experienced any high pressure sales although he encouraged purchasing an extended warranty. My two sisters have also purchased living room furniture from this Lazboy store. Although I have yet to have my furniture delivered, I highly recommend this store.
• TP

  Tanvi Pritmani

  Oct 23, 2025
  2.0
  Save your money and buy a different chair, if looking for a nursery chair. Abysmal return policy, poor customer service, and poor product. We have had a less than ideal experience with La-Z boy. We ordered a recliner for our nursery as I wanted to sit on a chair before ordering one. We tried this and it took around 10 weeks to be custom made and delivered and they were upfront about the timing and stuck to their commitment. That being said, I do think the staff could have better guided us as the chair was set higher than we had seen in the store as we added in a swivel. This was not mentioned at any point in our purchasing journey. We raised our comfort concerns and were sent a service staff 6 weeks later (yes, we waited 10 weeks and another 6 weeks for service…). The contracted servicd company was rude, and left me with no answers and a “I need to go to my next appointment”. Separately, the fabric despite being performance fabric is NOT performance. I have diligently wiped down any spills but they do not come off fully even with Folex and steam cleaning. The worst part is the pilling which started in 3 weeks and I have had to shave off. We also wrote in, never got a follow up, and just got a “template” response with blanks that the manager never filled in.

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