Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Federal Way, WA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
35425 Enchanted Parkway South, Federal Way, WA
98003, United States
Hours
Reviews
4.0
2,067 reviews
5 stars
1,019
4 stars
518
3 stars
213
2 stars
97
1 star
220
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, with specific mentions of employees going above and beyond to assist.
Delivery Issues
Several reviews highlighted significant problems with delivery and installation services, including missed appointments and poor communication.
Product Availability
Customers reported mixed experiences with product availability, with some finding what they needed easily while others faced stock issues.
Store Environment
The store was generally described as clean and well-organized, although some customers noted difficulties in finding staff for assistance.
Return Policy
There were complaints regarding the return policy, particularly about the lack of flexibility for returns without receipts.
- MLM L1 day ago1.0Lady working the paint Monday morning wasn't paying attention. Wasted a quart of paint because she decided not to pay attention , hurry up , so she could get back to chatting with her co workers. She gave me the color of the drywall side of the dried paint sample. What pigments did she even mix to the paint base? $23 bucks wasted. Would advise not to use this Lowes.
- JPjohn pooreNov 14, 20251.0Service is very low. Other than one or two guys in tools hard to find help and slow to respond if something needs to be brought down. If you come use the app for locations. Also everyone everything I've gone to the return desk fir assistance I've been treated with disdain at minimum and disrespect if asking for anything.
- JOjean OOct 19, 20254.0The worker(floors dpart) is very kind
- SDSheila DanielsOct 18, 20255.0My experience is always good
- ABAngela BrownOct 5, 20255.0We got a new toilet and got to our car and an extremely nice employee Roger was heading in and offered his assistance! Much appreciated great hospitality!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Federal Way, WA?
You can find a wide range of products including appliances, bathroom supplies, building materials, electrical and plumbing items, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, refrigerators, storage solutions, and more.
What are the store hours for Lowe's Home Improvement in Federal Way?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 7:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will receive email updates if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payment methods.
Are there any nearby places that can help if I need key or locksmith services near Lowe's Home Improvement?
Yes, there is Minute Key near Lowe's which offers key and locksmith services, useful if you need key copies or lock assistance before or after visiting Lowe's.
Where can I exchange propane near Lowe's Home Improvement in Federal Way?
Blue Rhino Propane Exchange is located nearby and provides propane exchange services, convenient if you need propane tanks for grills or outdoor equipment purchased at Lowe's.
Are there contractors near Lowe's Home Improvement that can assist with installation or home projects?
Yes, there are several contractors nearby including Fuller Electric, DBM Contractors, Inc., Murphy Donald B Contr, and Summit Construction and Roofing, who can assist with electrical, plumbing, roofing, and construction services after shopping at Lowe's.
What brands does Lowe's Home Improvement carry?
Lowe's carries a variety of trusted brands including GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Bosch, Kohler, Kobalt, Weber, and many more to meet diverse home improvement needs.
What services does Lowe's offer for home improvement installations?
Lowe's offers installation services for appliances, cabinets, carpet, countertops, decking, doors, garage doors, generators, gutters, hardwood floors, HVAC, lighting, playsets, water heaters, windows, roofing, fencing, flooring, and more.